Sky Insurance - best policy, best price, best service

[Selah83]

Here is a Nod to Robert @ Sky

 

My new policy starts on the 27th March, great price with all Mods etc.. very happy with the quote Sky thank you!

[mwilkinson]

I've just recently insured my single turbo with sky with an agreed value. As far as I am concerned I got the policy for a great price with a really good level of cover.

 

I did shop around to get the price where I wanted it, but that seems to be a necessary evil these days.

[Dnk]

Always got the best price straight away with my old insurer on the supra

[mwilkinson]

Always got the best price straight away with my old insurer on the supra

 

I think that's quite rare these days Dunk. The market is so competitive that I would always have a quick look elsewhere.

 

I would agree with you that price is not the deciding point on an insurance policy. For me low excess and fixed value are essential components. I declare everything to them. On my current Supra there are three (3) A4 pages of modifications.

[SupraStar 3000]

Renewed my insurance with Sky.

Really good price and a pleasure to deal with Luke. Alarmed garaged helped too. (That alarm just paid for itself )

[wewsupra]

well done to sky you did it again im well happy

spoke to luke today great help (give him a pat on the back was very fast saved me a long phone bill)

got my car insurance down to 430 pound fully comp on a twin turbo

im 34 all mods and protected. thanks sky

[supra steveo]

Ollie you need to have a word with markerstudy they are an absolute nightmare, I am trying to get them to take a claim off my insurance that I wasn't involved in, they have just not kept me updated at all and I am fuming, I don't want to be doing business with them for my next quote, absolute bunch of idiots

[supra joe]

Ollie you need to have a word with markerstudy they are an absolute nightmare, I am trying to get them to take a claim off my insurance that I wasn't involved in, they have just not kept me updated at all and I am fuming, I don't want to be doing business with them for my next quote, absolute bunch of idiots

 

Ollie has left sky now Steve.

[Dnk]

Ollie you need to have a word with markerstudy they are an absolute nightmare, I am trying to get them to take a claim off my insurance that I wasn't involved in, they have just not kept me updated at all and I am fuming, I don't want to be doing business with them for my next quote, absolute bunch of idiots

 

It seems their not that great if there's a problem or you have to claim, lots

of bad reviews regarding this, as i said cheap doesn't make it the best

[supra steveo]

It seems their not that great if there's a problem or you have to claim, lots

of bad reviews regarding this, as i said cheap doesn't make it the best

 

Your not wrong there, I was totally unaware there was a claim being raised against me and to make things worse it wasn't even me driving I was in Aberdeen and the incident was in Norfolk

[Suprachargedtt]

Im also having issues with Market study and would never renew with them, im also unsure if i would use Sky again as even though they have tried their best its still not good enough- ill try and keep this short!

 

I had an accident which was my fault, early morning countryside, sheet over ice road, nothing I could have done. Car suffered a dented rear wing and smashed rear light, all cosmetic but illegal to drive because of the light.

 

1) I contacted Market study, the underwriter who didnt know the car was modified even though Sky have a list of mods and everything was fully declared.

2) Because of the mods/bodykit they said right away that id have to find my own garage as in their words 'its a specialist car and their garage wont touch it'. I explained that my car is illegal to drive as it has a smashed rear light and any garage will want to see the car before they quote, I was told it wasn't their problem and that this was my responsibility. (Why am I paying specialist insurance if I have to do the leg work?)

2) I was told as the accident was my fault I wouldn't be entitled to a loan car. I obviously didnt accept this as paying Fully Comp you would expect a loan car. After many phone calls Sky managed to sort this for me.

3) I had to wait 2 weeks for an engineer to come out and asses my car to whether they would accept the quote or Write it off, this was terrible as my car is my only option to work and I was forced to continue using it through this time even with a smashed rear light.

4)The engineer came out (and was very nice) then the next day I get a call to say I can have the loan car dropped off. I explained I didnt know what was happening yet whether a repair or Write off but as my car was not road worthy they insisted that I was to take the loan car and it was ok to keep it until everything is sorted. They said if I need it for longer they would extend the hire period no problem.

5) Over a week passes and I hear nothing, so I had to phone Marketstudy. The first person said they are waiting my documents so they can pay me the Write off, I was shocked as I wasn't expecting this. I then speak to a 2nd person who says the quote was accepted and my car is being repaired and to speak to the garage.

6) The garage have a back log of work and said that they will be in-touch when they can get the car in. I chased them each week but they were just unable to get me in. I then get a phone call from the Hire company wanting to pick the loan car up!! I explained my cars not even been repaired yet and I was told I can have it as long as was needed. I was told that Marketstudy want the loan car back. The hire company said they will speak to Market study.

7) 4 days pass and I then get a call from the hire company to say Marketstudy want the car back and I am liable to pay for the extra days ive had the car!! (Im obviously refusing this and im still fighting this now as it wasn't my fault they took 4 days to get back to me).

8) I speak to Sky who said they would speak to Marketstudy about this. I get a message from SKY saying that Marketstudy have spoken to the garage and the garage say they have been trying to contact me for 3 weeks to get my car in and as its my fault causing this delay they are pulling the hire car!!

9) I spoke to the garage who confirmed this was a lie and they never said this

10) I then I spoke to Sky who said they would speak to Marketstudy about this, and to get my car to the garage ASAP as even if they cant start work on it, it will help with the case if my cars in the garage and Sky will be in-touch once they have spoken to Marketstudy.

11) I get no phone call back from Sky and again had to chase them to be told they are taking the loan car back now because i've had it long enough for the repairs to have been made and that Marketstudy cant be held responsible for the garages delay to current work load. They said that there was nothing they can do and altho they appreciate now the delay was not my fault Marketstudy will not go back on their decision.

 

So as it stands I currently have no car to get to and from work and I'm being charged for the loan car for the days they delayed in getting back to me.

 

To use public transport for work would mean id have to leave home at 5:50am and I wouldn't get home till approx 10pm. This is obviously one whole messy saga and im now being forced at having to pay for my own loan/hire car.

 

Sorry for the long post but i cant urge people enough to stay away from Marketstudy. I believe Sky have done what they can but it really doesn't help me in this current situation.

[kokoro]

Im also having issues with Market study and would never renew with them, im also unsure if i would use Sky again as even though they have tried their best its still not good enough- ill try and keep this short!

 

I had an accident which was my fault, early morning countryside, sheet over ice road, nothing I could have done. Car suffered a dented rear wing and smashed rear light, all cosmetic but illegal to drive because of the light.

 

1) I contacted Market study, the underwriter who didnt know the car was modified even though Sky have a list of mods and everything was fully declared.

2) Because of the mods/bodykit they said right away that id have to find my own garage as in their words 'its a specialist car and their garage wont touch it'. I explained that my car is illegal to drive as it has a smashed rear light and any garage will want to see the car before they quote, I was told it wasn't their problem and that this was my responsibility. (Why am I paying specialist insurance if I have to do the leg work?)

2) I was told as the accident was my fault I wouldn't be entitled to a loan car. I obviously didnt accept this as paying Fully Comp you would expect a loan car. After many phone calls Sky managed to sort this for me.

3) I had to wait 2 weeks for an engineer to come out and asses my car to whether they would accept the quote or Write it off, this was terrible as my car is my only option to work and I was forced to continue using it through this time even with a smashed rear light.

4)The engineer came out (and was very nice) then the next day I get a call to say I can have the loan car dropped off. I explained I didnt know what was happening yet whether a repair or Write off but as my car was not road worthy they insisted that I was to take the loan car and it was ok to keep it until everything is sorted. They said if I need it for longer they would extend the hire period no problem.

5) Over a week passes and I hear nothing, so I had to phone Marketstudy. The first person said they are waiting my documents so they can pay me the Write off, I was shocked as I wasn't expecting this. I then speak to a 2nd person who says the quote was accepted and my car is being repaired and to speak to the garage.

6) The garage have a back log of work and said that they will be in-touch when they can get the car in. I chased them each week but they were just unable to get me in. I then get a phone call from the Hire company wanting to pick the loan car up!! I explained my cars not even been repaired yet and I was told I can have it as long as was needed. I was told that Marketstudy want the loan car back. The hire company said they will speak to Market study.

7) 4 days pass and I then get a call from the hire company to say Marketstudy want the car back and I am liable to pay for the extra days ive had the car!! (Im obviously refusing this and im still fighting this now as it wasn't my fault they took 4 days to get back to me).

8) I speak to Sky who said they would speak to Marketstudy about this. I get a message from SKY saying that Marketstudy have spoken to the garage and the garage say they have been trying to contact me for 3 weeks to get my car in and as its my fault causing this delay they are pulling the hire car!!

9) I spoke to the garage who confirmed this was a lie and they never said this

10) I then I spoke to Sky who said they would speak to Marketstudy about this, and to get my car to the garage ASAP as even if they cant start work on it, it will help with the case if my cars in the garage and Sky will be in-touch once they have spoken to Marketstudy.

11) I get no phone call back from Sky and again had to chase them to be told they are taking the loan car back now because i've had it long enough for the repairs to have been made and that Marketstudy cant be held responsible for the garages delay to current work load. They said that there was nothing they can do and altho they appreciate now the delay was not my fault Marketstudy will not go back on their decision.

 

So as it stands I currently have no car to get to and from work and I'm being charged for the loan car for the days they delayed in getting back to me.

 

To use public transport for work would mean id have to leave home at 5:50am and I wouldn't get home till approx 10pm. This is obviously one whole messy saga and im now being forced at having to pay for my own loan/hire car.

 

Sorry for the long post but i cant urge people enough to stay away from Marketstudy. I believe Sky have done what they can but it really doesn't help me in this current situation.

 

Your story sounds similar to mine from last year. To cut a long story short, I was insured with Markerstudy through LWIB and got hit by an idiot who immediately accepted responsibility through his insurer Aviva. My accident happened on 1st Feb and I didn't get my repaired car back until 1st May. I had problem after problem with all involved, including the hire company causing me grief with threats and passing on of false information to me. Each party showed their own lack of communication with the others and myself, caused me nearly 3 months of unnecessary stress and offered no apologies. Thankfully I got the right outcome at the end (my car was fixed beautifully at my own body shop), but it has left me completely deluded with the whole process and industry.

Edited March 26, 2014 by kokoro (see edit history)

[Dnk]

I'm afraid this is when you find out just how good your insurance company and broker are.

[Safely Insured]

Thank you once again for all of the kind comments left - We are grateful.

 

I am obviously wanting to respond to these later threads but unable to disclose too much in the way of details on here (Data Protection) - But this situation is being looked into at every level here at Sky and believe me it is our intention to resolve this in everyone's best interests. And thank you SupraChargedTT for accepting the work that Sky have done thus far.

 

There are a number of points that have not been factored into this as I am sure you understand but I am honouring, respecting, and working really hard to resolve this.

 

Insurance is governed by the Financial Conduct Authority and all brokers are given strict guidelines by their insurers to adhere to. Given situations that are, in their morals ethical yet do not confirm to the rules we have to work by can cause situations of conflict such as this. All brokers will at some stage had a situation like this to deal with.

 

Some of you may have seen my introduction here, I am en EX Supra owner and for many years a member of this club - I understand this world from both parties view - My point is I am here, I am on your side and I really will do everything in my power to help but there are on occasions times when I have be an 'insurance professional' above and beyond the 'car enthusiast' that runs through my veins like you.

 

We do have an enormous amount of people who are very happy with their cover, people who have had claims without issue and infact very few situations like this.

 

For those of you sceptical of the insurer Markerstudy, as a broker we do have a panel of insurers so please do let this put you off contacting Sky. We are working with the client to resolve this and I aim to work this is out to the best of our ability.

 

Many thanks

Chris - Sky Insurance

[Abz]

Thank you once again for all of the kind comments left - We are grateful.

 

I am obviously wanting to respond to these later threads but unable to disclose too much in the way of details on here (Data Protection) - But this situation is being looked into at every level here at Sky and believe me it is our intention to resolve this in everyone's best interests. And thank you SupraChargedTT for accepting the work that Sky have done thus far.

 

There are a number of points that have not been factored into this as I am sure you understand but I am honouring, respecting, and working really hard to resolve this.

 

Insurance is governed by the Financial Conduct Authority and all brokers are given strict guidelines by their insurers to adhere to. Given situations that are, in their morals ethical yet do not confirm to the rules we have to work by can cause situations of conflict such as this. All brokers will at some stage had a situation like this to deal with.

 

Some of you may have seen my introduction here, I am en EX Supra owner and for many years a member of this club - I understand this world from both parties view - My point is I am here, I am on your side and I really will do everything in my power to help but there are on occasions times when I have be an 'insurance professional' above and beyond the 'car enthusiast' that runs through my veins like you.

 

We do have an enormous amount of people who are very happy with their cover, people who have had claims without issue and infact very few situations like this.

 

For those of you sceptical of the insurer Markerstudy, as a broker we do have a panel of insurers so please do let this put you off contacting Sky. We are working with the client to resolve this and I aim to work this is out to the best of our ability.

 

Many thanks

Chris - Sky Insurance

 

Chris, it is very good of you to come on here and to update, although the finger pointing is not at you entirely, the industry itself needs a shake up in terms of communication between parties.

 

Hopefully this is all resolved in good manner for our members

[Safely Insured]

Chris, it is very good of you to come on here and to update, although the finger pointing is not at you entirely, the industry itself needs a shake up in terms of communication between parties.

 

Hopefully this is all resolved in good manner for our members

 

Thanks Abz - I completely understand how incredibly frustrating it must be at times like this for all involved. Because of my balance of insurance knowledge and passion for cars Sky asked me to run this role with the exact aim to help with this industry issue. Whilst I might not be able to change the industry as a whole I can certainly try and get Sky to stand out that little bit from the rest.

 

Chris - Sky.

 

BTW Guys n Gals - I will be at Suprapod (with my 350z - !?) So feel free to come and say Hi, give me some grief, clip round the ear - anything of that nature - I'll bring some packets of Haribo to appease the masses.

[Josh]

Glad to see you're doing everything in your power to resolve this and help members out.

 

As I said before, it's nice to have a representative that has a good knowledge of the cars on the forum.

 

Question is, will you be racing anyone at Suprapod, or just hanging round for the abuse?

[Safely Insured]

I'll race - Course I will!

 

I kind of wish I had my old TT to bring down but it'll have to be Zed - good excuse for Nissan Bashing!!

[Abz]

Thanks Abz - I completely understand how incredibly frustrating it must be at times like this for all involved. Because of my balance of insurance knowledge and passion for cars Sky asked me to run this role with the exact aim to help with this industry issue. Whilst I might not be able to change the industry as a whole I can certainly try and get Sky to stand out that little bit from the rest.

 

Chris - Sky.

 

BTW Guys n Gals - I will be at Suprapod (with my 350z - !?) So feel free to come and say Hi, give me some grief, clip round the ear - anything of that nature - I'll bring some packets of Haribo to appease the masses.

 

Haribo's did you say!! Well good on you, my renewal is due in the next couple of weeks so I'll be touch, anyone in particular I should ask for?

[Safely Insured]

You can ask for me in the first instance - I know the 2jz's best here in the office - I'll dust of my sales skills and see if I can still do it! I am in and out of the office a bit with this role but if you send over an email to me then I'll give you a call at a time good for you.

 

Same goes for the rest of you - I might not physically be able to, in which case I'll ask one of the sales team run through it - they are perfectly capable but if you guys are more comfortable talking to me then I'd be more than happy to run through it.

 

Many thanks

Chris

[Suprachargedtt]

this situation is being looked into at every level here at Sky and believe me it is our intention to resolve this in everyone's best interests

 

Whilst I might not be able to change the industry as a whole I can certainly try and get Sky to stand out that little bit from the rest.

 

Chris, thanks for your reply on here and again I'm very appreciative that Sky are trying their best and all I'm saying is that its simply not good enough.

 

The solution suggested to me in an email was to... pull my car from the garage at where it currently is, to maybe another garage that could do the work sooner.

 

As pointed out the car is in an illegal state to drive (smashed rear light) so this would be completely impractical, but yet it seems this is what Sky is encouraging me to do, even if it was drivable when am I supposed to find the time to run around finding more garages? What if I get stopped by the police?

 

All I wanted was a Loan car to see me through the time until my car was back from repair, on a fully comp policy one would assume this is standard procedure but with Marketstudy this doesn't seem to be the case.

 

Right now as it stands if someone had called me when they said they would have then I could have let them know the garage has already started work on my car and it will be ready for collection this coming Saturday. I'm not on here to damage your business, we are an on-line community and I'm just warning fellow members of these issues. I have been 'Waving the Sky flag' for over 10 years now recommending you to anyone that asked me who did I use for insurance (which is quite a few people), but sadly I don't feel like waving it any more.

[Safely Insured]

Chris, thanks for your reply on here and again I'm very appreciative that Sky are trying their best and all I'm saying is that its simply not good enough.

 

The solution suggested to me in an email was to... pull my car from the garage at where it currently is, to maybe another garage that could do the work sooner.

 

As pointed out the car is in an illegal state to drive (smashed rear light) so this would be completely impractical, but yet it seems this is what Sky is encouraging me to do, even if it was drivable when am I supposed to find the time to run around finding more garages? What if I get stopped by the police?

 

All I wanted was a Loan car to see me through the time until my car was back from repair, on a fully comp policy one would assume this is standard procedure but with Marketstudy this doesn't seem to be the case.

 

Right now as it stands if someone had called me when they said they would have then I could have let them know the garage has already started work on my car and it will be ready for collection this coming Saturday. I'm not on here to damage your business, we are an on-line community and I'm just warning fellow members of these issues. I have been 'Waving the Sky flag' for over 10 years now recommending you to anyone that asked me who did I use for insurance (which is quite a few people), but sadly I don't feel like waving it any more.

 

Thank you, I`ll work though this in the morning when back in the office.

Well speak tomorrow.

Best Wishes - Chris

[Safely Insured]

Chris, thanks for your reply on here and again I'm very appreciative that Sky are trying their best and all I'm saying is that its simply not good enough.

 

 

With regret we have been unable to reach an adequate resolution to this.

 

You may have noticed that I have refrained from commenting directly on the situation so far because before doing so we wanted to attempt everything we could to help but sadly we have now reached a point where I must point out that like all governed industries we have rules and regulations that we must abide by and this fact is generally understood by most.

 

The client requested that all correspondence was carried out by email.

 

The cover that was expected (a 'loan car') was offered at the point of sale but refused. Guaranteed Hire Car cover is an optional add-on offered by most and in this particular case the client chose not to include it when asked at the beginning of the policy. The cost to add this is £24.95 per year.

 

After our negotiations with the insurer - they understood the situation and the insurer kindly provided a car to the client for a period of up to 28 days (but no more than 28 days) - They did not have to do this at all.

 

28 days is a reasonable amount of time to expect a repair to be carried out within.

 

Having not been contacted directly and placed in a position of having to react and respond to lengthy posts on both Facebook and here - I personally made attempts to source parts, contact garages locally and organise the same repair - This process took me less than a day to do so from a standing start.

 

We then offered this as a solution to the client whom then advised the car was in the garage. Certainly no-one intimated that the car should be driven or moved.

 

Flags gets flown because you choose to - A safe assumption to make would be that you do this for good reason - Seemingly for a long time we have met or exceeded your expectations and this is wonderful and we are very grateful.

 

Unfortunately on this occasion we cannot provide the customer with what they expect but clearly have attempted everything we can to help.

 

Sky will be dealing with this internally now we have commented.

 

Many thanks

 

Chris

Sky Insurance

[Suprachargedtt]

The client requested that all correspondence was carried out by email

- False, I had been dealing with your company by phone quite regularly (Approx 20 phone calls) but while I'm at work I obviously cannot deal with this, it was in fact you that firstly emailed me and I have just replied to them.

 

The cover that was expected (a 'loan car') was offered at the point of sale but refused. Guaranteed Hire Car cover is an optional add-on offered by most and in this particular case the client chose not to include it when asked at the beginning of the policy. The cost to add this is £24.95 per year.

- You say this but this is the first time anyone has ever mentioned this 'bolt-on' even exists to me, have you listened to the call in which I took the policy out? In this day and age a car is such a vital part of day to day life i highly doubt if i was presented with this option it would have been refused. Even without the 'bolt-on' you have sent me an email which states my policy entitles me to a loan car!!

 

28 days is a reasonable amount of time to expect a repair to be carried out within.

- Yes I agree, however it was not my fault that the garage had a backlog of work and were unable to fit me in within this time, no one ever said to find a garage that can have the repair completed within 28 days, I was told simply to find a reputable garage which I did, a reputable garage will always have a backlog of work

 

Having not been contacted directly and placed in a position of having to react and respond to lengthy posts on both Facebook and here - I personally made attempts to source parts, contact garages locally and organise the same repair - This process took me less than a day to do so from a standing start.

- I thank you for your efforts however after dealing with your 'Customer Services' and being told there was nothing else he could do I decided to put my experience on here and your Facebook wall, isn't your job title 'Marketing, Media & Public Relations' as signature in your email? so am I right in saying without people like me airing things in public you wouldn't have a job? The parts were never an issue, I have a breaker at the end of my road, he is actually one of the companies that you contacted and in fact is the person who recommended the garage I finally went with! The main issue I had, out of the garages I contacted was that no one wants to work with fibreglass any more, that is what I was being told.

 

We then offered this as a solution to the client whom then advised the car was in the garage.

- Sky knew the car was in the garage, I spoke to Simon 9am in the morning and told him I would be dropping the car down, he was due to call me back about the loan car situation and them taking it which he never did, 5pm'ish I then had to call to chase him in which he was unable to speak to me but I had a lengthy conversation with one of your girls again informing them the car had been delivered to the garage

 

Unfortunately on this occasion we cannot provide the customer with what they expect but clearly have attempted everything we can to help.

- I appreciate that you have tried to help but suggesting to find another garage isn't really going the extra mile is it

 

 

 

BTW the email you sent me to my private account, I can rip apart by 'the facts', just like I have in this response here, but I cant be bothered anymore....

[Safely Insured]

Thank you, I appreciate your comments.

We are obviously available to support any on going queries.

 

Best Wishes

Chris