Max Headroom Posted August 26, 2007 Share Posted August 26, 2007 What a carry on! Bear with me its a wee bit long In Aug 2005 we bought a house in Hereford and it had its electricity supply from NPower by means of a prepayment meter. We used this till our preferred electricity company, Scottish Power, took over the supply and we could continue to pay by direct debit. This all took place on 6 Sept 05, and in the time we were using the prepayment meter we paid £15 on one of those cards you get. Fast forward to July 2007 and out of the blue we get a letter from NPower telling us we are £242.40 in debt to them, I ring up NPower customer services and they say nothing to worry about, its a computer hitch, throw the letter away we will deal with it. I say OK and leave it at that. 15th August we receive a "FINAL REMINDER" and it says "after checking our records this morning we found you still owe the above amount" and "if you do not pay within the next 10 days we may appoint a Debt Collection Agency to call at your property, and this may lead to court proceedings". On the 18th Aug 2007 I once again ring "customer services" at NPower to be told once again, "its a computer generated letter, disregard". Ok I say and write a stinking letter to the MD at NPower. 20th August receive a letter saying "We are pleased to inform you that your query has been resolved and no further action is required". At last I think, success, they have finally got it right!! I spoke too soon We receive a telemessage dated 24th August saying the amount remains unpaid and failure to contact may result in the account being passed to a Debt Collection Agency and County Court for summons. I ring up NPower and tell them in the nicest possible way to shove it. The whole point of this thread is that we are being harrassed for an account we never had, and we paid through the prepayment meter for the 4 weeks we had it. Each time we have spoken to NPower we have been told to disregard it, and each time the matter has gone a further step. At no time has anyone apologised for the distress caused and no compensation for the time and money wasted by us. I am expecting a knock on the door in about 5 days time!! Thanks for reading and I will keep you posted Quote Link to comment Share on other sites More sharing options...
Konrad Posted August 26, 2007 Share Posted August 26, 2007 Take them to court for harrasing and get some nice $$$ Quote Link to comment Share on other sites More sharing options...
JamesG Posted August 26, 2007 Share Posted August 26, 2007 Send them a letter recorded delivery, stating your hourly rate for dealing with future letters. Then add up the time you spend and send them an invoice for it. Quote Link to comment Share on other sites More sharing options...
Max Headroom Posted September 8, 2007 Author Share Posted September 8, 2007 I was joking when I said I was expecting the Debt Collection Agency!! Received the letter from them yesterday, spoke to them and they said that it had been put on hold and spoke to N Power and they said sorry and offered me £20 for time stress and harrassment Quote Link to comment Share on other sites More sharing options...
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