hogmaw Posted August 3, 2007 Share Posted August 3, 2007 Isn't that typical. Here I am going on in this thread about how my business is hardly ever hit by fraudulant purchases, and I get a letter today saying that someone bought stuff from me worth £400 that will be charged back! The guy is in Lemgo in Germany, I have the address where I sent the goods too. Of course the banks and card issuer don't give a fcuk, the original card owner gets his money back, meanwhile muggins businessman me loses out having done nothing wrong. Does anybody know any heavies who live in Lemgo? Quote Link to comment Share on other sites More sharing options...
supra steveo Posted August 3, 2007 Share Posted August 3, 2007 where is Lemgo?? and what has the person got ?? Quote Link to comment Share on other sites More sharing options...
Havard Posted August 3, 2007 Share Posted August 3, 2007 I work for a German company. They have a factory in Dortmund and one in Oscherslaben. I could ask one of the mindless knobheads from the factory to pay him a visit but I don't know where Lemgo is, or whether any of them fancy going to jail for killing on behalf of a complete stranger. H. Quote Link to comment Share on other sites More sharing options...
Snooze Posted August 3, 2007 Share Posted August 3, 2007 I often wonder about this. What is supposed to happen if a customer claims they never received goods but the company did send them? Does the credit card company give them their money back arbitrarily? Do they then try and claim it back from the vendor? What happens if the vendor provides proof of recorded delivery? Quote Link to comment Share on other sites More sharing options...
Jake Posted August 3, 2007 Share Posted August 3, 2007 I work for a German company. They have a factory in Dortmund and one in Oscherslaben. I could ask one of the mindless knobheads from the factory to pay him a visit but I don't know where Lemgo is, or whether any of them fancy going to jail for killing on behalf of a complete stranger. H. http://maps.google.co.uk/maps?f=d&hl=en&geocode=&saddr=Dortmund&daddr=Lemgo&sll=51.631657,7.23999&sspn=4.521603,10.195313&ie=UTF8&z=9&om=1 Quote Link to comment Share on other sites More sharing options...
SatSport Posted August 3, 2007 Share Posted August 3, 2007 Does anybody know any heavies who live in Lemgo? I`m looking a similar service in Bromley been sold sat. tv gear from there that doesn`t work, £4200`s worth, paid via visa debit card, don`t think i can claw that back?:( Quote Link to comment Share on other sites More sharing options...
supra steveo Posted August 3, 2007 Share Posted August 3, 2007 he is not far from me at all i am in osnabruck when i am ast work, 45 mins max. whats he got then ?? well the route finder says 1hr 16 mins Quote Link to comment Share on other sites More sharing options...
Mike Posted August 3, 2007 Share Posted August 3, 2007 Sorry to hear this mate I just love the use of the '£' sign in the title... Quote Link to comment Share on other sites More sharing options...
Suprash Posted August 3, 2007 Share Posted August 3, 2007 The gf had a guy come into her salon the other day and buy £80 worth products, at the time he seemed strange, and he paid with a cheque and garuantee card, the young girl who served him on reception didnt know what to do with a cheque and had to ask, now that made me feel old lol, any way he rounded the amount up on the cheque, another thing that made us say thats not right when she cashed it up at the end of the day, anyway yep, it got returned from the bank........ Quote Link to comment Share on other sites More sharing options...
Pete Posted August 3, 2007 Share Posted August 3, 2007 whether any of them fancy going to jail for killing on behalf of a complete stranger. Quote Link to comment Share on other sites More sharing options...
hogmaw Posted August 3, 2007 Author Share Posted August 3, 2007 I often wonder about this. What is supposed to happen if a customer claims they never received goods but the company did send them? Does the credit card company give them their money back arbitrarily? Do they then try and claim it back from the vendor? What happens if the vendor provides proof of recorded delivery? In theory, every single one of my customers could call up their credit card company right now and just say: 'Err, it says here that I spent £x with Joe Bloggs Record Shop. First I've heard of it. Must be fraud. Refund please?" Credit card company says "Certainly sir. Your money will be refunded immediately" So credit card company takes the money out of Joe Bloggs account, and gives it to the customer. And there is fcuk all Joe Bloggs (ie ME) can do about it Quote Link to comment Share on other sites More sharing options...
Konrad Posted August 3, 2007 Share Posted August 3, 2007 In theory, every single one of my customers could call up their credit card company right now and just say: 'Err, it says here that I spent £x with Joe Bloggs Record Shop. First I've heard of it. Must be fraud. Refund please?" Credit card company says "Certainly sir. Your money will be refunded immediately" So credit card company takes the money out of Joe Bloggs account, and gives it to the customer. And there is fcuk all Joe Bloggs (ie ME) can do about it Not true. If Joe Bloggs have proof of selling stuff (vat receipt) and proof of delivery, his money will stay on account. Quote Link to comment Share on other sites More sharing options...
hogmaw Posted August 3, 2007 Author Share Posted August 3, 2007 Not true. If Joe Bloggs have proof of selling stuff (vat receipt) and proof of delivery, his money will stay on account. Not true. The customer just denies having made the transaction, and his card was used fraudulently. Quote Link to comment Share on other sites More sharing options...
Guest Nicholas Posted August 3, 2007 Share Posted August 3, 2007 I've lost a fair bit also matey to the tune of half a grand it sucks but there's not much you can do the card company has the final say! Quote Link to comment Share on other sites More sharing options...
Konrad Posted August 3, 2007 Share Posted August 3, 2007 Not true. The customer just denies having made the transaction, and his card was used fraudulently. So only way would be to be insured against this kind of stuff? Because being realistic, I can just live in some strange country and deny any shopping I've done with my cc Quote Link to comment Share on other sites More sharing options...
Snooze Posted August 3, 2007 Share Posted August 3, 2007 I can't believe it's that easy, or everybody would be at it, no? Quote Link to comment Share on other sites More sharing options...
Suprash Posted August 3, 2007 Share Posted August 3, 2007 I can't believe it's that easy, or everybody would be at it, no? Its making me wonder as well..... Quote Link to comment Share on other sites More sharing options...
supra steveo Posted August 3, 2007 Share Posted August 3, 2007 so whats the little box head got then? like will it be in his garden and liftable? or does it need blown up or is it something in the house? Quote Link to comment Share on other sites More sharing options...
ivan Posted August 3, 2007 Share Posted August 3, 2007 It's not that easy. The trader can contact the card company and send them proof that the customer did order the goods. Then the customer gets done for fraud... Quote Link to comment Share on other sites More sharing options...
MONKEYmark Posted August 4, 2007 Share Posted August 4, 2007 my mate paul years ago bought a starwars book i think it was for £80 the deleverymen left a note saying they left parcel in his bin cubby hole.he got the item ok but rang them up saying he never got it and was sent out another. could u not take pics of items been sent out to prove you sent them.or something like that. must be hard for a new business to eat costs like that. Quote Link to comment Share on other sites More sharing options...
Matt Harwood Posted August 4, 2007 Share Posted August 4, 2007 In our cases the cc company always sends us a letter telling us that the customer has a dispute against the transaction. We then have a time limit to send any proof that the customer actually made the transaction. The main time we used to get them-yes THEM, was when we took telephone deposits for things like tinting (we have to pay the tinting guys if the customer doesn't show for their time and costs of travelling to us). The customer wouldn't show and then reclaim the deposit back and of course we had no way of proving anything. There have been claims against us however that we have had proof of, we still get paid by the cc card company so I have no idea how they deal with the customer on those ones. Needless to say deposits for anything now, the customer has to come into the shop and pay cash. Chantelle Quote Link to comment Share on other sites More sharing options...
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