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The mkiv Supra Owners Club

Any BT engineers or telecommunications experts on here?


RedM

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im a telephone engineer but not for BT so a little limited on what they do regarding lines..

 

The only thing you could do is at the master socket, take it apart and make sure the pairs are well terminated in the amp type screw terminals.

 

Anything past the master socket is BT's responsability which is normally where ATT and SNR come into play.

 

The only other thing is if your running your dsl connection from a extention in the house IE not the master socket the cable could have been damaged or corroded giving a poor signal. Always try the master socket when trouble shooting stuff.

 

If you get a better quality of connection from the master socket rather than an extention, its obviously duff and needs replacing

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You need advice on starting one thread about a subject rather than 46 ;)

 

More chance of someone bothering to look, Mr. Helpful.

 

Rik,

 

I'm plugged directly into the BT test socket. Connection speed has increased by approx. 2000kbps while ATT and SNR has remained the same. Sadly I'm still capped at 1000kbps by BT DSLmax so hopefully that'll increase in a few days.

 

I need to up my SNR by about 10db and can't find anyway of doing so.

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I think you will find that is Openreach who are responsible. !!

 

Martin,

 

Pm'd

 

Very correct. I think the only thing you can really do is get in touch with BT and try to get them to take you seriously ;)

 

If all connections are OK up to the NTE then you can not do too much at all.

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BT is openreach so its the same thing.

 

you wouldnt really be able to up anything as past the Mastersocket or NTE its BT responsability

 

Ric,

 

Openreach is NOT BT, it is a seperate company. Ofcom requested that Openreach be seperate to ensure all telco's are treated fairly.

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I am having the same problem on my line. Get so many faults with my broadband due to a poor noise margin on my line, drops to 4db, apparently should be higher than 12db to be stable.

 

BT are coming in tomorrow to see what they can do with it. Will let you know what they say.

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I am having the same problem on my line. Get so many faults with my broadband due to a poor noise margin on my line, drops to 4db, apparently should be higher than 12db to be stable.

 

BT are coming in tomorrow to see what they can do with it. Will let you know what they say.

 

I'm lucky in that my router, Netgear DG834, is known for it's ability to hang onto a connection. I've had 0db many times recently and it's stayed up. Then again, I've had a perfectly healthy (for me) 14db disconnect in an instant.

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Unfortunately am with Sky, but not there MAX packages yet, so still go through BT's gear. Exchange should be updated with Sky's LLU Gear in the next couple of months.

 

Will probably change ISP when the 12 months expires unless they sort themselves out. Customer service is useless.

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