hadyn Posted January 23, 2007 Share Posted January 23, 2007 Can anyone help me with this conumdrum? My girlfriend currently has a cable phone and cable TV. In her flat she has the box for both bt and cable. She now wants a BT phoneline instead of the cable line in order to get sky tv and broadband. She has phoned up BT and was put through to someone in a foreign country who has told her they need to do a credit check and it will cost £150 to install a bt line, despite the fact there is a bt box in the flat. Is this right? Surely if the box is in the house, then all BT have to do is 'switch on' the line to the box? Any help or ideas on this would be great, it seems crazy to have to pay £150 just to get connected...!! Quote Link to comment Share on other sites More sharing options...
peter richards Posted January 23, 2007 Share Posted January 23, 2007 is the line attatched to the property , we had rendering work done to the back of our house , last year , and the builder took down the old line and bracket . now they want £100 to put it back up Quote Link to comment Share on other sites More sharing options...
hadyn Posted January 23, 2007 Author Share Posted January 23, 2007 I dont know mate... Quote Link to comment Share on other sites More sharing options...
peter richards Posted January 23, 2007 Share Posted January 23, 2007 check that first then Quote Link to comment Share on other sites More sharing options...
gaz1 Posted January 23, 2007 Share Posted January 23, 2007 if the house has had a phone line installed before and someone has paid instalation before you moved in then its free, if its a new house or never had a bt line then its right you have to pay, now i have a rented house for work and when i tried to get bt they said its never had a line so therefor have to pay instalation, chatted to the landlord and he said it was connected by the previous tennant and my costs were refunded, so they may try it on with you;) Quote Link to comment Share on other sites More sharing options...
DaveK Posted January 23, 2007 Share Posted January 23, 2007 I'm confused about why she needs a BT phone? I used to have NTL cable, NTL broadband and NTL telephone. I got rid of the cable TV because it was crap and got sky, got rid of the NTL Broadband because my company paid for me to have BT ADSL - but I'm still using the NTL phone. Quote Link to comment Share on other sites More sharing options...
hadyn Posted January 23, 2007 Author Share Posted January 23, 2007 she cant get cable broadband due to the fact she has been told that the cable company have to drill etc to fit the modem and her landlord wont allow it Quote Link to comment Share on other sites More sharing options...
hadyn Posted January 23, 2007 Author Share Posted January 23, 2007 if the house has had a phone line installed before and someone has paid instalation before you moved in then its free, if its a new house or never had a bt line then its right you have to pay, now i have a rented house for work and when i tried to get bt they said its never had a line so therefor have to pay instalation, chatted to the landlord and he said it was connected by the previous tennant and my costs were refunded, so they may try it on with you;) so basically if you can get a written statement to say that a bt line has been installed and run by the landlord then you wont have to pay? Quote Link to comment Share on other sites More sharing options...
DaveK Posted January 23, 2007 Share Posted January 23, 2007 she cant get cable broadband due to the fact she has been told that the cable company have to drill etc to fit the modem and her landlord wont allow it Wow - what a tosser. I am a landlord (actually, I was until yesterday when my tenants moved out) and I can't imagine why he would object to that. Quote Link to comment Share on other sites More sharing options...
Chewie Posted January 23, 2007 Share Posted January 23, 2007 I reckon theyr'e trying it on. But please pay them anyway cos them my BT shares will keep going up. Quote Link to comment Share on other sites More sharing options...
hadyn Posted January 23, 2007 Author Share Posted January 23, 2007 So whats the best way to get around them 'trying it on' Im pretty sure every time she calls up shell be put thru to someone in a foreign country to stitch her up. Quote Link to comment Share on other sites More sharing options...
Chewie Posted January 23, 2007 Share Posted January 23, 2007 Try enquiring by email to do away with the Mumbai connection. Doh! Hangabout, she needs the broadband line first. Then send email from your PC. You don't seem to be having any problems. Quote Link to comment Share on other sites More sharing options...
hadyn Posted January 23, 2007 Author Share Posted January 23, 2007 shes currently connecting the internet via 56k A O Hell Quote Link to comment Share on other sites More sharing options...
Snooze Posted January 24, 2007 Share Posted January 24, 2007 The crazy thing is that BT have a fixed price for new installations. My brother owns a house on Bodmin moor, when they had to get a new BT line in, they charged the fixed fee (£100 or whatever it was at the time) and had to put up about 2 miles of poles to get the line there!!! Quote Link to comment Share on other sites More sharing options...
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