Guest mk47 Posted December 5, 2006 Share Posted December 5, 2006 Jez is a good lad im sure they'll sort something Quote Link to comment Share on other sites More sharing options...
TLicense Posted December 5, 2006 Share Posted December 5, 2006 Hold on a second. So if there are issues with a trader and they have to sort them out we shouldn't mention the problem on here? Hmmm don't think I agree with this. Just because someone has offered to resolve the issue, I think it's still worth mentioning. What if a particular trader always has issues, but always puts them right? Don't get me wrong, I agree it's not worth posting up about every little thing, but sometimes I think it's worth mentioning some things. Anyway enough with the hi-jack, as something else has also caught my eye..... The damage when it was sent out was exactly how i described it, and in all fairness mate, for what you paid for it, was never gonna be perfect was it I really don't subscribe to the "well what did you expect, you didn't pay much" arguement at all. It doesn't matter if he paid 50p for it, if you've said it's in a certain condition and it turns up otherwise then tough. It's down to you to sort it. Hopefully this will get resolved for you Daman. Quote Link to comment Share on other sites More sharing options...
TT-DEK Posted December 5, 2006 Share Posted December 5, 2006 Quote Link to comment Share on other sites More sharing options...
Jezz Posted December 5, 2006 Share Posted December 5, 2006 I really don't subscribe to the "well what did you expect, you didn't pay much" arguement at all. It doesn't matter if he paid 50p for it, if you've said it's in a certain condition and it turns up otherwise then tough. It's down to you to sort it. Hopefully this will get resolved for you Daman. I never meant for it to come across like that. All i was saying is it wasnt perfect, and was described acurately as having a crack in the paint, and was priced accordingly. I apologise for TNT's 'man handling', but as soon as it leaves my yard its out of my hands surely?? I cant be blamed for a courier trashing something??? Quote Link to comment Share on other sites More sharing options...
RedM Posted December 5, 2006 Share Posted December 5, 2006 I apologise for TNT's 'man handling', but as soon as it leaves my yard its out of my hands surely?? I cant be blamed for a courier trashing something??? Technically no, it isn't your fault. However, you choose the courier and if I've learnt one thing at my crummy job it's that even though you aren't at fault, you are. The customer doesn't want to know that the carrier company is shite and the driver that day threw it on the vehicle because he was pissed off at home or new to the job blah blah blah. What they want is the parts delivered on time and in good condition. The carrier bit should be invisible. If there are damages or missing items sort them with the company after you've sorted your customer. Quote Link to comment Share on other sites More sharing options...
Jake Posted December 5, 2006 Share Posted December 5, 2006 as soon as it leaves my yard its out of my hands surely?? I cant be blamed for a courier trashing something??? That's right but it's up to you put it right if it does get damaged in transit, regardless of whether the buyer paid for insurance or not. Not having a go at you, because I know you're doing the right thing anyway. Quote Link to comment Share on other sites More sharing options...
Class One Posted December 5, 2006 Share Posted December 5, 2006 Members should feel free to post up thier experiences with a trader without fear of retribution as long as the member is accurate and fair, and what he posts he knows for himself. Unfortunately, there is a culture here of jumping on the bandwagon of turning a thread asking for advice into a trader bashing thread, which then snowballs out of control threats are issued blah blah blah. Fair play to Jezzy for publicly agreeing to sort it, but at the same time Daman is entitled to post up his experience with a trader, good or bad regardless, and he did state in his first post that he wasn't making it a name or shame etc etc. All IMO. Quote Link to comment Share on other sites More sharing options...
Jezz Posted December 5, 2006 Share Posted December 5, 2006 I have no problem with this thread and have always intended to sort this out for Daman. Its not in my interests to not sort it! I'm ashamed of nothing. Other than my amazingly small penis. Quote Link to comment Share on other sites More sharing options...
garetheves Posted December 5, 2006 Share Posted December 5, 2006 I have no problem with this thread and have always intended to sort this out for Daman. Its not in my interests to not sort it! I'm ashamed of nothing. Other than my amazingly small penis. has someone hacked your account again?? Quote Link to comment Share on other sites More sharing options...
garetheves Posted December 5, 2006 Share Posted December 5, 2006 P.S Jez, by the way i do think you are by far the best trader on here....Now about a price on those indicators Quote Link to comment Share on other sites More sharing options...
Jezz Posted December 5, 2006 Share Posted December 5, 2006 has someone hacked your account again?? Its all about the girth. Quote Link to comment Share on other sites More sharing options...
garetheves Posted December 5, 2006 Share Posted December 5, 2006 Its all about the girth. But you did say "small" not "short" thus insinuating that it was small in all aspects. Quote Link to comment Share on other sites More sharing options...
Jezz Posted December 5, 2006 Share Posted December 5, 2006 But you did say "small" not "short" thus insinuating that it was small in all aspects. Ok, so you agree i'm hung like a donkey? Now sir, would you like a price for those indicators? Quote Link to comment Share on other sites More sharing options...
DamanC Posted December 6, 2006 Author Share Posted December 6, 2006 Wohoo, this has gone a tad sideways. Something i cirtainly didnt want to happen, initally making me reluctant to post this. Firstly i am in no way Trader bashing, so much as so as i with held the trader in question, im simply asking for advise. I had a reply to a PM from Jez, thurday night, after i explained the problems and sent pics etc saying to call the guy that works for him, Steve as Jez is off on holiday. Obviosly i asked who this fella was and if he knew what was going on, efficiantly Jez informed me that Steve knew all about it. I spoke to steve the following day, pleasent fella and we both ranted about how crap TNT were etc. I have no idea where your 2 (3 if you dont include the initial Steves phone number PM) prompts are? Points he did make were "well you knew you would have to respray it anyway", well actually no i didnt as the "spoiler is ok, just has a slight crack in the paint" The soloution that was offered was that another center blade would be sent to me, which imo doesnt really address the respray and the rounded off nut issue as that would still have to be sorted by myself. Just want to clear up your points made in post 14, now removed but quoted in Gaz's post 16 A:When you asked if you could buy it, i said yes, that would be fine but due to past experiences of the last 2 spoilers i've sent out being broken in transit, and ending up being out of pocket, I WILL NOT POST IT!!!!! So you'd have to collect it. However, you insisted this would be ok and you would take the risk. Surprise surprise, it turns up at your place smashed up. B:The damage when it was sent out was exactly how i described it, and in all fairness mate, for what you paid for it, was never gonna be perfect was it C:I've prompted you via pm to call me or steve 3 times, yet you dont bother, and a week later put this thread up slating me??! You want a refund? SO CALL 07779 725350 or 01327 263228!!!! A - You said "unfortunately i'm a tad hesitant to post it due to the last 2 spoilers we've sent turned up smashed to pieces!" So i sent you a PM and recieved a reply below; Hello mate, ill take that if you find the end caps please would you be willing to post it, i dont mind paying extra for the insurance. You can take them apart thou anyway i believe so that it doesnt get smashed up! http://www.mkivsupra.net/vbb/showthread.php?t=89918 Let me know, cheers Daman. Lol, found the end caps. I took the spoiler off yesterday and couldnt remember where i'd put them. I'd put them somewhere safe (so safe, i couldnt remember!! ). As long as you're happy paying for insurance thats cool. £140 would cover it. Can u paypal? B - It simply wasnt how it was described (even ignoring TNT's bat and ball game), regardless if it was cheap or not. A crack in the paint doesnt cover other chunks of paint and scratchs over it, and to be honest withthe way the sides were wrapped i doubt this was done in transit. "well what did you expect, you didn't pay much" doesnt wash with me and from what i understand doesnt wash with other people. C - ive covered this towards the begining but in short, ive had one posible 'prompt' that had Steves phone number when we orginally PMed but have had nothing since Going back to the second hand replacement center solution it was left with me saying well ill see if between my and my bodyshop can get this center section detached from the side support and get back to you. My friend that i mention in my first post isnt just some Joe bloggs that works in a shoddy garage, he is a qualified porsche pannel beater, so knows what he is doing, not that removing a nut should require a PHD in quantum physics. It was him that i mentioned what solution had been offered where the general reply was "thats not really good enough, whats happening about this bolt as its not comming out and the bad description?" It was him that go me thinking (ill PM you his number if you like Jez so you can shout at him ) and after asking a few mates what they thought i also got very similar responces. Like ive said, im in no way trader bashing i simply wated advise on how to go about this. Jez ill call you tomorrow, when i get a spare 5 mins and hopefully something will be sorted out Hopefully this wont affect me wanting to do business with you again, thats if you wanted too, nor anyone else on the board. Right sleep, im damn tired Quote Link to comment Share on other sites More sharing options...
Nick Posted December 6, 2006 Share Posted December 6, 2006 I'd have sent it straight back. A slight crack in the paint is one thing, but a knackered support bolt which you can't remove is something else. That packaging is just hysterical. Quote Link to comment Share on other sites More sharing options...
SupraAyf Posted December 6, 2006 Share Posted December 6, 2006 Seems a shame, bloke has just posted up what I would consider a simple request on a members forum, telling a tale and sharing his experiences, even states he isn't ranting and has been in touch with the trader but just looking for advice from his fellow members. Why does it have to turn into a "having a go at the traders" post again when obviously from the first post it isn't (IMO). A very fair point indeed Sir. Like the rest of us, I want to know which traders go that extra distance in ensuring customer satisfaction; good business standards; quality items and a sound after-service system! The Supra forum is a close community and any trader selling his goods on here should expect to be scrutinised if any part of his service falls below what is expected of him by the club members. This club is also the members own Citizens Advice Bureau so traders shouldn't get narked if a forum member asks for advice, or for an observation on a service that has been provided to him by a trader (or fellow member). Some traders (NOT Jezzybabes I may add) get so bloody touchy when a trader is mentioned in a 'observation thread'. This certainly should not be the case and it just causes animosity between traders and forum members. At the end of the day, a number of traders on this site earn a healthy living from the purchase power of forum members, so we do expect to have our say-so if a transaction doesn't go to plan! Quote Link to comment Share on other sites More sharing options...
R3DG3CKO ROB Posted December 6, 2006 Share Posted December 6, 2006 There seems to be a lot of confusion over people's rights when purchasing goods. The traders are on here to make a living and as customers we are looking for a good deal. The problem often seems to be that couriers refuse to take responsibility for damaged goods and just pass the blame to the traders. Can I suggest that one of the mods writes some guidance on the legal responsibility of Traders/Couriers/Customers??? As I understand it... if as a customer you are unhappy with a product for any reasonable reason, it is your legal right to return it as long as you make the trader aware straight away... People need to be aware that when couriers ask for a signature - there's a lot of small print (basically saying that the item has been checked and is in good condition) Quote Link to comment Share on other sites More sharing options...
garetheves Posted December 6, 2006 Share Posted December 6, 2006 Ok, so you agree i'm hung like a donkey? Now sir, would you like a price for those indicators? Ive never seen one as big in all my life, in fact Didnt someone spot you the other day?? Now about that price... Quote Link to comment Share on other sites More sharing options...
Kip Posted December 6, 2006 Share Posted December 6, 2006 Trouble is, if you buy anything and it is ex-works, as soon as the manufacturer or supplier has made it ready for collection it is no longer his/their responsibility, the responsibility is then put on the purchaser and the supplier is technically not liable for any in transit dammage - most manufacturers/suppliers do not readily adhear to this law and usually - as in this case show good grace and offer a solution. Quote Link to comment Share on other sites More sharing options...
DamanC Posted February 23, 2007 Author Share Posted February 23, 2007 This issue has now been resolved, and i have recieved a refund minus my costs of sending the spoiler back. Quote Link to comment Share on other sites More sharing options...
DamanC Posted February 23, 2007 Author Share Posted February 23, 2007 Apparently this is now worthy of negative feedback, despite me following my side of the bargain perfectly well. Just because you tried to buy my silence and ask me not to leave feedback so that your 100% is not affected. So then then, that how you maintian it you sly *cough* person. Quote Link to comment Share on other sites More sharing options...
markymark Posted February 23, 2007 Share Posted February 23, 2007 Apparently this is now worthy of negative feedback, despite me following my side of the bargain perfectly well. Just because you tried to buy my silence and ask me not to leave feedback so that your 100% is not affected. So then then, that how you maintian it you sly *cough* person. doesn't seem fair to me mate Quote Link to comment Share on other sites More sharing options...
Todd Posted February 23, 2007 Share Posted February 23, 2007 doesn't seem fair to me mate He can always contact a Mod to review it but the thread is linked to in the feedback and the post kind of speaks for itself IMO. Quote Link to comment Share on other sites More sharing options...
Class One Posted February 23, 2007 Share Posted February 23, 2007 The i-Trader feedback rating has been deleted. Under the trader Terms and Conditions : 9) You agree to use the iTrader system in an honest and fair way and not to leave negative feedback unless justified. Any negative feedback left for a member that the moderators consider to be unjustified could affect the outcome of your trader membership renewal and will be removed. So it was reviewed, and removed accordingly. Quote Link to comment Share on other sites More sharing options...
Jezz Posted February 23, 2007 Share Posted February 23, 2007 The i-Trader feedback rating has been deleted. Under the trader Terms and Conditions : 9) You agree to use the iTrader system in an honest and fair way and not to leave negative feedback unless justified. Any negative feedback left for a member that the moderators consider to be unjustified could affect the outcome of your trader membership renewal and will be removed. So it was reviewed, and removed accordingly. Er, how does that work then? I'm unhappy with the way Daman handled this whole escapade yet i cant leave negative? I'm out of pocket for absolutely no reason yet i can get left negative but leave non in return? That my friend is why your whole iTrader system is an absolute waste of time and effort. Quote Link to comment Share on other sites More sharing options...
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