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The mkiv Supra Owners Club

Who are the Supra mechanical Gurus in the S.E of England!


Robbie

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eeeerrrmmmm ehhhhhh ehhhhh..yep be VERY careful who you goto to get your car worked on tbh its MUCH safer to stick with Toyota...until you have been to some meets and asked a few about who is good.

 

There are some nightmare stories LOTS of them I'm sure some will tell you.

 

I have owned MKiv Supras for 8 years. I KNOW....

 

PLEASE use Toyota main dealership for general servicing.

 

McCarthy's are said to be ok in Croyden.

 

I have been to Pinewood in Streatham and they are okish

 

DO NOT Use aftermarket companies until you have randomly asked at least 10 people who have used a particular company then weigh up the odds from that...as I fell flat on my face so just trying to save you without spelling out names....though there have been some major improvements I been told.

 

Stick to Toyota till you know the score the waters are full of sharks.

 

THIS IS THE BEST PEICE OF ADVICE YOU WILL GET ON THIS BOARD.

 

You will also get people who will mention names on the BBS sayiing they are good , I fell for this, ask people face to face its better, no-one will say anything bad on here because of reprocussions etc

 

Good luck and welcome to the Supra World !!!

:innocent:

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Originally posted by Green Peace

You will also get people who will mention names on the BBS sayiing they are good , I fell for this, ask people face to face its better, no-one will say anything bad on here because of reprocussions etc

 

 

:innocent:

 

Shame isn't it? Don't really know why though. If someone ripped me off, I would post it up for sure.

 

I have dealt with both Leon and CW, happy with both. Also dealt with my local Toyota, no problems, but would not let them work on my cars.

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Just to add to that without editing my last post...its fair to say it depends what you are having done, I have found over the years that some companies are better at doing some things and crap at other things.

 

Also make sure you know who is actually working on your car....Toyota technicians have at least 7 years mechanical experience I have been told, so if a 17 yr old with little or no experience is working on ya car...walk away...and take ya car.

:innocent:

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Originally posted by Syed Shah

Shame isn't it? Don't really know why though. If someone ripped me off, I would post it up for sure.

 

I have dealt with both Leon and CW, happy with both. Also dealt with my local Toyota, no problems, but would not let them work on my cars.

 

totally agree..Syed

 

we need a fair system on here to protect people, where everyone gets a clean slate until they fook up then we take them off the list..with a Mediator as I mentioned before.

 

This BBS is a powerful machine, it should be on the side of the punters.

 

This would make the £10 worth it certainly, infact I would be prepaired to pay £15 if I knew I would save money in the long run.

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How about a Shop review forum like SF? Might as well put private buyers and sellers in there as well.

 

A mediator sounds great. Person comes on and tells us what happened with garage in question, and garage can post up their side. On the basis of this, it is decided if the shop should be blacklisted (how about a scale for this to cover one-offs and all-out crooks?).

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Originally posted by Matt Harwood

Hmmm, re-badged Torque IC!

 

Yeah and dont go to Matt Harwood he's well dodgy

:D

I'm seriously joking if there is one person everyone agrees on as being not only top notch with his skillful technicians Mark and Simon its MR NICE Matt Harwood.

 

but he dont service cars, though he does do other things like RLTC guages and anything ICE.

 

The best.

 

Now wheres that backhander Matt?

:p

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From a shop owners point of view, I don't like this much at all.

 

You simply can't please everybody. There will always be someone that has the misfortune of something going wrong, and no matter what the shop owner does to try to make the situation better, the customer will not be happy.

 

People love to tell bad stories about places and the word spreads like wildfire. A good story is far more of a boring story to tell, and as such, hardly get's a mention.

 

Before anyone says anything, I know, I'm crap at returning mails :innocent:

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Originally posted by Green Peace

Yeah and dont go to Matt Harwood he's well dodgy

:D

I'm seriously joking if there is one person everyone agrees on as being not only top notch with his skillful technicians Mark and Simon its MR NICE Matt Harwood.

 

but he dont service cars, though he does do other things like RLTC guages and anything ICE.

 

The best.

 

Now wheres that backhander Matt?

:p

The cheque's in the post :)
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Originally posted by Syed Shah

How about a Shop review forum like SF? Might as well put private buyers and sellers in there as well.

 

A mediator sounds great. Person comes on and tells us what happened with garage in question, and garage can post up their side. On the basis of this, it is decided if the shop should be blacklisted (how about a scale for this to cover one-offs and all-out crooks?).

 

Yep that sounds good.

 

I think it has to be carefully thought out legally. But the really dodgy garages it dosn't matter so much the evidence speaks for itself, but guess if someone challenged a Toyota franchise it could be messy. I just think a list and a three strikes and out if the problems are not settled within a period of time kind of thing.

 

I can also see the other side of the coin though, its also someones livlihood so if anything is said that is unfair it should work both ways I guess, though I think that is rare in my experience so far.

 

but at the end of the day we all have our own gripe or bad or good experience its a shame we cant help others with the advice without upsetting their sinister promotions departments!!!

:innocent:

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Originally posted by Matt Harwood

From a shop owners point of view, I don't like this much at all.

 

You simply can't please everybody. There will always be someone that has the misfortune of something going wrong, and no matter what the shop owner does to try to make the situation better, the customer will not be happy.

 

People love to tell bad stories about places and the word spreads like wildfire. A good story is far more of a boring story to tell, and as such, hardly get's a mention.

 

Before anyone says anything, I know, I'm crap at returning mails :innocent:

 

Matt...we are talking about worse case scenarios.

 

I agree with what you are saying though, but this is where the Mediator would come in to judge the situation and approach the company on behalf of the BBS people to try to make peace between the two parties, it should only be in cases that are extrememly bad that the company would be removed. and I also think garages and Traders equally need protecting from unfair gossip if its not true or if they have tried to put things right.

 

AND I think every company should get a clean slate on the understanding that they abide by the requiremnts to trade fairly for the members of the BBS.

 

It should be a fair system where both Trader and Customers could benefit...

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Matt, people like yourself would have nothing to fear. It would not be some sort of witchhunt. It will simply be a way for newbies to know who is straight and who ain't. Not about minor complaints.

 

Saying 'Matt said my ICE install would take 2.5h and it took 3h, so he charged me more than I thought it would' would not get you blacklisted. :p

 

This is to help oust the crooks, not b*tch about every traders slight shortcomings. Does that help allay your fears?

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Originally posted by Syed Shah

Matt, people like yourself would have nothing to fear. It would not be some sort of witchhunt. It will simply be a way for newbies to know who is straight and who ain't. Not about minor complaints.

 

Saying 'Matt said my ICE install would take 2.5h and it took 3h, so he charged me more than I thought it would' would not get you blacklisted. :p

 

This is to help oust the crooks, not b*tch about every traders slight shortcomings. Does that help allay your fears?

 

Top post Syed.

 

I mean I see it as a kind of shared Customer service dept run by the BBS, that comes into play when things go badly wrong.

 

We all hear bad mouthing at meets and it happens because there is no pressure valve. This would help remove that element, and we would have a better understanding of each other. People like Matt Harwood have nothing to fear he is a Saint (I say that without a brown tongue lol)

 

some of the others will have to shape up or ship out which would improve things for everyone, including the Tradesmen if they are honest.

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Over on IMOC-UK there is a directory system for adding dealers and companies - it works as a means to find garages in a local area or people that do specific types of work and it allows registered users to leave feedback and a score out of 10.

 

This then allows a top 20 (and bottom 20) list to be created - you can see an example of this here and here (click the garage name to view comments).

 

Personally I think it's a really useful means for people to offer feedback, each entry is moderated prior to it appearing to prevent legal issues and it works well. In the past there was one instance where a company got in touch with the threat of legal action and a couple of comments were removed as a result - however those comments with evidence to back the negative parts up remain as you can see here.

 

I personally feel it gives the companies involved an opportunity to see feedback and address any shortfall in service, any reputable company should have nothing to worry about :)

 

I can't help thinking it would also be useful to extend this sort of system to individual sellers - having had both good and bad experiences with buying from people on here I would certainly welcome the opportunity to see if they were trustworthy / reliable or not before parting with cash :eek: - something like the eBay feedback system for sellers and buyers perhaps?

 

Anyway in summary it sounds like a great idea to me :)

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