edd_t Posted September 12, 2006 Share Posted September 12, 2006 Anyone else having problems calling Sky? I'm calling 08701 121 759 but cant get through. They have sent me a reminder saying that if I dont send them my signed policy docs within 7 days my insurance may not be valid! But I havnt recieved any policy docs in the first place. And I'm off on holiday tommorow. So its all a bit urgent! Quote Link to comment Share on other sites More sharing options...
Sheefa Posted September 12, 2006 Share Posted September 12, 2006 They're an absolute joke. I've reported them to the FSA and already writtena formal letter of complaint. You should receive your policy docs as soon as you start making premium payments, but oh no, just temporary cover notes and no formal documentation. I've also had final reminder letters when I've never had others or have already sent off the required documents. They're all over the place! Quote Link to comment Share on other sites More sharing options...
edd_t Posted September 12, 2006 Author Share Posted September 12, 2006 They were fine with me last year, and even help me with a really good 2nd car deal. And this year they beet all the other quotes too. Its just a bugga that i recieved the reminder yesterday, and im now panicking because im not gonna be around from tommorow! Quote Link to comment Share on other sites More sharing options...
SupraStar 3000 Posted September 12, 2006 Share Posted September 12, 2006 Jae seem ok, I always speek to him. Quote Link to comment Share on other sites More sharing options...
edd_t Posted September 12, 2006 Author Share Posted September 12, 2006 yeh Jae is cool. can someone try and call the number, just to make sure its not my end thats dodgy... Quote Link to comment Share on other sites More sharing options...
Sheefa Posted September 12, 2006 Share Posted September 12, 2006 Yep, Jae is absolutely great. I was referring to another person whi I won't name who keeps send me damn reminder letters for no reason and hasn't even agreed a payment schedule. Cheap and cheerful, yes, but do you suffer on the service, I think so. Quote Link to comment Share on other sites More sharing options...
edd_t Posted September 12, 2006 Author Share Posted September 12, 2006 just got through to them. phew panic over. new documents being sent off, and i made sure they were aware i wont be around for a while. Quote Link to comment Share on other sites More sharing options...
Rayman Posted September 12, 2006 Share Posted September 12, 2006 Thats good to know, ive just had them ring me to have a quote, think i spoke to Jae not quite sure, but they are getting back to me with the quote later today, i should be insuring with them if they can beat my elephant quote! Fingers crossed! Quote Link to comment Share on other sites More sharing options...
Safely Insured Posted September 12, 2006 Share Posted September 12, 2006 we have had some problems with the phone system over the last few days. It is being sorted at the moment. If you ever have trouble getting threw just send me a PM or email [email protected] which will go to me or Scott. Jae Quote Link to comment Share on other sites More sharing options...
Lewis Posted September 12, 2006 Share Posted September 12, 2006 They have been a nitemare with me recently. I made FULL payment months ago - I still get cover notes. I have had three letters asking for my driving license, despite having sent it twice. I have tried calling to notify them of my new address as well and can't get through. I think it's time for a refund and walkies elsewhere TBH. Quote Link to comment Share on other sites More sharing options...
heckler Posted September 12, 2006 Share Posted September 12, 2006 I've had no problems what so ever with sky... wierd Quote Link to comment Share on other sites More sharing options...
RedM Posted September 12, 2006 Share Posted September 12, 2006 Same here. Sky have been nothing but helpful every time I've dealt with them. Quote Link to comment Share on other sites More sharing options...
Lewis Posted September 14, 2006 Share Posted September 14, 2006 Is the number working again now? Quote Link to comment Share on other sites More sharing options...
Safely Insured Posted September 14, 2006 Share Posted September 14, 2006 yeah phones are fine now. Quote Link to comment Share on other sites More sharing options...
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