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The mkiv Supra Owners Club

Good Old Toyota


Paul Laing

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Maybe if you had a car which needed service history it might help, normally with an expensive turbo car FSH is a great thing, as it shows the previous owner has allways serviced the car, you could take someones word for it that they service the car every 6,000 miles but they could be full of sh*t and maybe service it the odd year, or every 10,000 miles! At least with FSH i know mines been serviced every 6,000 from new. And i'm sure the mechanics know what there doing mate, mistakes do happen!!!!!

 

Paul :flame Dev

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yes because it would be impossible for me to get/make a toyota stamp. oh no it wouldnt would it and yes your probably right the mechanics know what they are doing just making an extra hole so the oil came out quicker

FSH is a great thing, as it shows the previous owner has allways serviced the car
no all this shows is the owner couldnt be arsed about their car so dumped it at a garage that may or may not have done what was required at that stage by someone who may or may not understand the car
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Look mate, everyone knows that Service History on these types of cars is essential, and thats for a J-spec or a UK spec! And a buyer looking for a Supra would look for this whether it's serviced by Toyota, a local garage or a 'specialist' like CW or Leon. I cannot make it down to them which would be a 8-10 hour drive there and back every 6,000 miles, i just couldn't do this, so to me Toyota is the next best thing where i live! Ok they might not have the skills Chris has but they still know there stuff.

 

This was a mistake, and everyone makes them mate or are you different? All i'm doing is keeping my service book upto date. Alot of people on this board take their car to Toyota for the same reason but there keeping quiet.....

 

Paul

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i bought mine with no service history. and dont go to toyota for a service.

i am the second owner of my car, 1st owner was a jap owner.

you know when a car has been looked after, if you buy one with low miles you can tell by the condition if its been looked after. i agree with terminator, like the check with the fuel filter.

if you do it yourself and keep all paperwork of what you have spent on oil and filters and other items. you will know it has been done if you do it yourself

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I dont want to join in the debate on whether a FSH is relevant or not. i have my own opinions but will keep them to myself but i will offer an opinion on what has happened to you.

 

If it was me i would have gone friggin ballistic. I would not accept a crap shitmobile as a runaround and i most certainly would not accept te time that they are expecting you to wait without your car.

 

You should have told them you wanted it out to get someone else to repair it quicker and that they would have to pay. if they had refused you should have gone straight to a solicitor for advice - and then taken the car away and got them to pay. They have not got a leg to stand on and are taking you for a mug!

 

[rant over] :devil:

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I stopped using Toyota when they tried charging for new calipers when only the pins were seized in them. They said they had tried to get them out and couldn't.

When me and a mate arrived, we found them on a bench with the head of the pad retaining pins cut off with an angle grinder, the calipers burnt to buggery with oxy-acetalyne and finally the remaining exposed part of the pins dented over where they had tried a club hammer :mad:

I went ballistic at the service manager and asked why they didn't try pressing them out..........cause they ain't got a press he replied. I suggested they run them to an engineering firm which they did and returned half hour later with them done!!

I had them re-furb the calipers due to the heat put on them and only paid them for the cost of the new pins, a few quid. Thing is that all main dealer mechanics have their lovely Snap On tool chests but bugger all else.

Even this is ott for them, all they need is a 10 and 13mm spanner cause they just remove, chuck it away and charge the earth for a replacement.

THEY ARE JUST FITTERS !!!!

 

Paul

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I'll definetly not be going back to this garage believe me! For such a simple job i knew something was wrong after it was in for the 3rd day, i was supposed to pick the car up on the friday night, then got a call saying saturday! Nobody rang me so i rang several times before they told me nobody could help me but to ring on monday when the car would be ready as no service dept people were in! Then the good news on the monday!!!!! NOT

 

Think i'll have a run down tomorrow and have a word with the manager, i'm not happy with this one bit, but at the end of the day any garage can make a mistake, i suppose it will all depend on tomorrows meeting with them, if they seem 200% keen on fixing this and can get a part next week for me then fair enough and next time go elsewhere, but if it's going to be more than this time i think a solicitor trip might be a good idea!

 

but i still think, aswell as 99.9% of people believe that FSH is essential on these types of cars. Even if some people on this board don't.

 

Thanks lads,

 

Paul

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If they get funny ask them how long the job should take and then work out how long they had the car and just use the "im sure toyota U.K. will be interested in this" line. When my Nissan had a problem with a bolt and they had the car for 3 days for a 2 hour job that line worked wonders (but with toyota replaced with nissan for the smart arses) and lo and behold they had the mechanics in on a sat and i got the car back when they had said it would be monday

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Originally posted by Paul Laing

I'll definetly not be going back to this garage believe me! For such a simple job i knew something was wrong after it was in for the 3rd day, i was supposed to pick the car up on the friday night, then got a call saying saturday! Nobody rang me so i rang several times before they told me nobody could help me but to ring on monday when the car would be ready as no service dept people were in! Then the good news on the monday!!!!! NOT

I think that most people will accept that mistakes do happen, no matter how annoying that is.

What is not acceptable is when you are blatently lied to, or when service staff pretend to be unavailable or are just unwilling to take your call.

Speak to Toyota Customer service, and if you get no joy, name the dealership on here so that word can be passed around.

 

Hope you get it sorted soon

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Now, Im not saying that its a good idea to take your car to a main dealer..... so please dont misunderstand this post. Im almost certain that Ill be taking mine to CW when I get her finally.

 

However... I do empathise with Pauls comments and reasoning.

 

Its all very well coming on here and calling him a mug etc... Butto the un-initiated a FTSH would be great to a potential buyer who knew no better. Remember, not everyone is privvy to the information that we are on this BBS. We are lucky in that we have lots of excellent mechanics that frequent this board, and have dealt with dealerships before. This is a side to a dealership that I had heard rumoured before, though never actually had anyone back it up.

 

By "knew no better" I mean someone who would think that a FTSH means that the car has been taken care of, has been stampted and the ownder has payed a lot of money to keep the book stamped up to date. Not everyone is aware of horror stories.

 

Say for example he sold his car on autotrader, then it is highly unlikely that the buyer would be a BBS reader who has read Dude/Termys comments about dealership servicing (which obviously puts people off!), or Peter's debacle that happened last year.

 

Unless you work in the trade, or have friends that do so, or are an enthusiast (which not ALL supe owners are) then I would think that by an large, most people, when buying privately would think a FTSH would be a good thing, maybe even give more credence to a FTSH than one from a "motorsport" garage (as they have "heard of toyota" but not of the other place!

 

Most people IMO = the uninitiated; people who know nothing of these fuckups, and are unaware that the mkiv wasnt sold in many lexus garages, and think "well, its top of the range so they MUST know what theyre doing". Obviously they dont, but how is any potential buyer supposed to know that? Hence they will go with a FTSH unless they know any better.

 

Its only after reading horror stories such as this and Peter's story that you would realise that "OMFG no its not a good idea".

 

But I agree with Paul L in that to the un-initiated lamen (lemon :) only joking), a FTSH is a good thing IN THAT RESPECT if they are buying. If it doesnt have a FTSH then a service history is useful of course, but I think most people generally think that dealership service historys are something to look for.

 

But dont confuse what I would do myself - I wouldnt take my P & J to Toyota, largely because of price alone; and of course because I dont want some 18 y/o cunt ragging the arse out of my car! And thats before even going into the state of the work!

 

But I can see the reasoning behind WHY Paul wants to take his car there....

 

I hope you get it sorted soon mate.

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Originally posted by paulfurn

Now, Im not saying that its a good idea to take your car to a main dealer..... so please dont misunderstand this post. Im almost certain that Ill be taking mine to CW when I get her finally.

 

However... I do empathise with Pauls comments and reasoning.

 

Its all very well coming on here and calling him a mug etc... Butto the un-initiated a FTSH would be great to a potential buyer who knew no better. Remember, not everyone is privvy to the information that we are on this BBS. We are lucky in that we have lots of excellent mechanics that frequent this board, and have dealt with dealerships before. This is a side to a dealership that I had heard rumoured before, though never actually had anyone back it up.

 

By "knew no better" I mean someone who would think that a FTSH means that the car has been taken care of, has been stampted and the ownder has payed a lot of money to keep the book stamped up to date. Not everyone is aware of horror stories.

 

Say for example he sold his car on autotrader, then it is highly unlikely that the buyer would be a BBS reader who has read Dude/Termys comments about dealership servicing (which obviously puts people off!), or Peter's debacle that happened last year.

 

Unless you work in the trade, or have friends that do so, or are an enthusiast (which not ALL supe owners are) then I would think that by an large, most people, when buying privately would think a FTSH would be a good thing, maybe even give more credence to a FTSH than one from a "motorsport" garage (as they have "heard of toyota" but not of the other place!

 

Most people IMO = the uninitiated; people who know nothing of these fuckups, and are unaware that the mkiv wasnt sold in many lexus garages, and think "well, its top of the range so they MUST know what theyre doing". Obviously they dont, but how is any potential buyer supposed to know that? Hence they will go with a FTSH unless they know any better.

 

Its only after reading horror stories such as this and Peter's story that you would realise that "OMFG no its not a good idea".

 

But I agree with Paul L in that to the un-initiated lamen (lemon :) only joking), a FTSH is a good thing IN THAT RESPECT if they are buying. If it doesnt have a FTSH then a service history is useful of course, but I think most people generally think that dealership service historys are something to look for.

 

But dont confuse what I would do myself - I wouldnt take my P & J to Toyota, largely because of price alone; and of course because I dont want some 18 y/o cunt ragging the arse out of my car! And thats before even going into the state of the work!

 

But I can see the reasoning behind WHY Paul wants to take his car there....

 

I hope you get it sorted soon mate.

 

Take a bow that man...... :thumbs:

 

But if anyone comes to look at my car (not that I'll ever sell it now..) and they can stand there and look under the bonnet, with it being clean, and riddled with Bling, and presume that I havent serviced my car properly just because my receipts havent come from Toyota, but a small garage in where ever, then I'll tell them why I dont believe in dealerships, and if they still cant understand after that then they shouldnt be taking ownership of my car......

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Paul differences about dealerships aside my main problem is the fact they are pushing the car in and out everyday , get em to put it in storage or do what i said see if leon has a sump , if so you can have it tuesday and get car back on say thursday not leave it another 2 months .

 

Dude :flame Dev

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Good luck Paul.

 

Get them to treat you as a customer, who used to be "Always right" sadly this really applies today. I can’t imagine anyone of the employees at the garage putting up with this if it were their car.

 

Did you check that the hole is sealed ? We have had had a lot of high winds lately. Quite a few folk round this way have sustained air bourn grit eye injuries, could be due to the extra grit and salt being applied at an alarming rate. I am worried about the bottom of you engine getting contaminated with abrasive air borne particles.

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