michael Posted June 30, 2006 Share Posted June 30, 2006 PlusNet have annoyed me - on Monday they performed an 'upgrade' to my account (2mb to a potential 8mb) and since then it hasn't worked at all. I've spent 7+ hours on hold to their support team without managing to get through and the online support system has yielded nothing more than a response to say it's being passed to someone.... So I want to jump to someone else, PlusNet have been getting gradually worse for the past few years and now it's getting to me. I'm currently on a 2mb 'unlimited' account (which is a lie because it has limits) and pay just over £20 a month, my line has just been regraded and reports 5mb on the modem, I can't use this though as the PlusNet side is down. Ideally I want 2mb+ with minimal limits (not a heavy user but play online games, stream music etc), I don't need email, webspace or anything else really, just a means to get onto the Internet. Any suggestions? (Ideally I'd like you to tell me why I should switch to the company mentioned rather than 'I use AOL, they are great' ) Quote Link to comment Share on other sites More sharing options...
mawby Posted June 30, 2006 Share Posted June 30, 2006 (Ideally I'd like you to tell me why I should switch to the company mentioned rather than 'I use AOL, they are great' )The day you hear me recommend AOL to anyone is the day they need to come and put that tight white jacket on me and cart me away. If you want a reason to leave your current ISP then you already have one. I get annoyed spending 7 minutes on the phone 'trying' to speak to someone. I wouldn't have got to 7 hours before I jumpped ship and went somewhere else. Quote Link to comment Share on other sites More sharing options...
Wez Posted June 30, 2006 Share Posted June 30, 2006 I am a Zen Partner and have used them for personal and work without any issue. PM me for more info. Quote Link to comment Share on other sites More sharing options...
Alex Posted June 30, 2006 Share Posted June 30, 2006 PlusNet have annoyed me - on Monday they performed an 'upgrade' to my account (2mb to a potential 8mb) and since then it hasn't worked at all. I've spent 7+ hours on hold to their support team without managing to get through and the online support system has yielded nothing more than a response to say it's being passed to someone.... So I want to jump to someone else, PlusNet have been getting gradually worse for the past few years and now it's getting to me. I'm currently on a 2mb 'unlimited' account (which is a lie because it has limits) and pay just over £20 a month, my line has just been regraded and reports 5mb on the modem, I can't use this though as the PlusNet side is down. Ideally I want 2mb+ with minimal limits (not a heavy user but play online games, stream music etc), I don't need email, webspace or anything else really, just a means to get onto the Internet. Any suggestions? (Ideally I'd like you to tell me why I should switch to the company mentioned rather than 'I use AOL, they are great' ) I nearly jumped ship too...I moved home and they thouroughly botched the process up and lost my request in the quagmire. As for speed...they said once it's up and running you'll suffer random disconnects for upto 2 weeks whilst the system tries to work out how fast your connection can go....and it did. Very bloody annoying....how can it take more than a day to find out if the line can support 8mb or not is beyond me. But they do have the fattest pipes...and I just don't know who else is good... Quote Link to comment Share on other sites More sharing options...
DamanC Posted June 30, 2006 Share Posted June 30, 2006 Im a Keconnect partner. And IMHO they are the best ISP out there. There downtime is incredibly minimal (usually BT phone line problems if it is, but this is very rare). There customer support is second to none! Your call is answered straight away, every time and is sorted on the spot. For example I was round a clients, who was on the cheapest package where they have the internet evenings and weekends, around 4pm where obviously there internet wasn’t due to kick in until 6pm. I needed to use their internet to download a file so phoned them up, explained the problem and was greeted with the response “ok sir we will just switch it on early for you” B) I nearly fell over in shock! By the time I had hung up, I dialed up and sure enough I was online. Details below, and I maybe able to sort a little discount for you if you or anyone is interested http://www.keconnectgroup.co.uk/index.cfm?page=515 Quote Link to comment Share on other sites More sharing options...
penguin Posted June 30, 2006 Share Posted June 30, 2006 i went over to "ace internet" - not impressed - thr 2mb "unlimited" downloads now has a "fair use policy" attached to it - i'm thinking of going over to orange - its free as i spend more then £30 a month anyway! so i'll save £25 a month lol Quote Link to comment Share on other sites More sharing options...
colsoop Posted June 30, 2006 Share Posted June 30, 2006 Although it is cable. I am happy with the service from NTL. I have only had about an hours downtime in the 10 months i have been with them, and that was posted on their website in advance to let you know. I have the 10mb service @ £35 a month Quote Link to comment Share on other sites More sharing options...
chilli Posted June 30, 2006 Share Posted June 30, 2006 Nildram!!!!!! never any hassle, great service, 100% reliable and reasonibly priced. 8mbps is the standard base speed (provided your line length / signal quality is up to the job) Quote Link to comment Share on other sites More sharing options...
Thorin Posted June 30, 2006 Share Posted June 30, 2006 Yeah Nildram are supposed to be good, I had a mate used to work for them. Anyway, I hope you all get crap service cause I can't get broadband Quote Link to comment Share on other sites More sharing options...
Mike Posted June 30, 2006 Share Posted June 30, 2006 Toucan.. 2mb unlimited £15.99 (yep, fair usage policy here too)... but inc. land line calls we pay £20 odd a month... Quote Link to comment Share on other sites More sharing options...
chilli Posted June 30, 2006 Share Posted June 30, 2006 Yeah Nildram are supposed to be good, I had a mate used to work for them. Been with them for several years now. Only time there has ever been trouble was when BT upgraded firmware in the dslam without notifying us. Never been a problem with Nildram themselves Anyway, I hope you all get crap service cause I can't get broadband lol now that's not very nice Quote Link to comment Share on other sites More sharing options...
michael Posted June 30, 2006 Author Share Posted June 30, 2006 The Zen and Nildram offerings definately have potential, Keconnect read Ok but I don't like their website Quote Link to comment Share on other sites More sharing options...
Shovels Posted June 30, 2006 Share Posted June 30, 2006 I'm an Eclipse Internet reseller - Hundreds of my clients use them - good tech support, good fast connections, flexible options. http://www.eclipse.net.uk/index.cfm?id=broadband_res 8mb line - unlimited downloads (fair usuage policy applies) from £14.99 pm Quote Link to comment Share on other sites More sharing options...
Alex Posted June 30, 2006 Share Posted June 30, 2006 Nildram do look like goof VFM http://www.adslguide.org/isps/ispinfo.asp?isp=nildram KeConnect are too expensive IMO...Supanet's ratings just went up massively for some reason... Quote Link to comment Share on other sites More sharing options...
Supragal Posted June 30, 2006 Share Posted June 30, 2006 haha saw the title and was going to post "try plusnet i've never had a single problem with them" Quote Link to comment Share on other sites More sharing options...
Digsy Posted June 30, 2006 Share Posted June 30, 2006 I'm with PNet too. They started the upgrade process on my line about a month ago and it still hasn't settled down, but it is a lot more stable than it was, and 4 times faster. Might be worth staying with them for a while. Quote Link to comment Share on other sites More sharing options...
michael Posted June 30, 2006 Author Share Posted June 30, 2006 I'm with PNet too. They started the upgrade process on my line about a month ago and it still hasn't settled down, but it is a lot more stable than it was, and 4 times faster. Might be worth staying with them for a while. If it was just unstable I'd be happy enough to live with it for a while - unfortunately the upgrade just removed my ability to connect completely Quote Link to comment Share on other sites More sharing options...
michael Posted June 30, 2006 Author Share Posted June 30, 2006 I'm an Eclipse Internet reseller.... Evolution Broadband Option 3 looks like it ticks all the right boxes - I'll add them to my shortlist Quote Link to comment Share on other sites More sharing options...
outatime Posted June 30, 2006 Share Posted June 30, 2006 I've had no problems with Zen in the year i've been with them. They aren't cheap though. Quote Link to comment Share on other sites More sharing options...
Digsy Posted June 30, 2006 Share Posted June 30, 2006 If it was just unstable I'd be happy enough to live with it for a while - unfortunately the upgrade just removed my ability to connect completely Ah..... Quote Link to comment Share on other sites More sharing options...
jonshaw_uk Posted June 30, 2006 Share Posted June 30, 2006 nildram too - awesome havent had any probs i was with plusnet who were rubbish, then i tried evolutiondsl and they folded Quote Link to comment Share on other sites More sharing options...
wkdboi2005 Posted June 30, 2006 Share Posted June 30, 2006 Try mad2.co.uk 2+ about them Me and Oxy run it thourgh our ISP in Telford. They have 100% english tech sup and they are very resonable price check out http://www.mad2.co.uk and it should have the lastest prices. Quote Link to comment Share on other sites More sharing options...
michael Posted June 30, 2006 Author Share Posted June 30, 2006 Try mad2.co.uk 2 An ISP ahould be able to make it's homepage work without dead pictures Quote Link to comment Share on other sites More sharing options...
chilli Posted June 30, 2006 Share Posted June 30, 2006 An ISP ahould be able to make it's homepage work without dead pictures lol seriously, I've recommended nildram to loads of people at our office here who are now all using it and I've never heard a single complaint. I don't normally do recommendations either because of the hassle if it goes wrong... Quote Link to comment Share on other sites More sharing options...
Gamer Posted June 30, 2006 Share Posted June 30, 2006 Nildram...... I have been with them for 4 years now on a business connection at home (20-1 contention, no limits at all). Best provider out there IMO. Quote Link to comment Share on other sites More sharing options...
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