Grittish Bass are Shucking Fite.

[RedM]

Five weeks ago we decided to sign up on the British Gas house.co.uk site.

 

The bills are in me and my partners names but the site said to put them in only one name. So we did.

 

Like I say, that was five weeks ago and our online gas account is still pending because their system can't cope with the fact that our account has two names but our online account has only one despite that being what they asked for.

 

Each person I talk to assures me that they've sorted the problem but in reality they haven't.

 

We only signed up to make it easier to submit an accurate reading and becuase of the delays we went past a final date for payment despite being told that we shouldn't worry about that. Get home today to find a disconnection notice sent on the 10th April.

 

SIXTEEN days from there to here! F*ck off. Even better it was for the value of the estimated bill not the £30 dearer revised reading.

 

Eventually, it transpires that the bill has been paid. On the 11th no less, while waiting for the account to go live I ended up paying it over the phone!

 

So, we are all square but with no online account and the likelihood that it won't be solvable (they actually said that) and a feeling that these people are idiots.

 

Have I mentioned that it took them nearly EIGHT MONTHS to set up our initial account. They couldn't work out (despite several visits) that yes, our supply used to feed the shop downstairs and this flat upstairs but that they were seperated about two years ago and the shop now has no gas supply at all. Then they couldn't work out how to get their system to recognise that our flat is 6a not 6 (the shop).

 

Utter shite, they really are.

[SuperSupra]

Just like Trittish Belecom, they're all tucking fwats too

[jamesmark]

Five weeks ago we decided to sign up on the British Gas house.co.uk site.

 

The bills are in me and my partners names but the site said to put them in only one name. So we did.

 

Like I say, that was five weeks ago and our online gas account is still pending because their system can't cope with the fact that our account has two names but our online account has only one despite that being what they asked for.

 

Each person I talk to assures me that they've sorted the problem but in reality they haven't.

 

We only signed up to make it easier to submit an accurate reading and becuase of the delays we went past a final date for payment despite being told that we shouldn't worry about that. Get home today to find a disconnection notice sent on the 10th April.

 

SIXTEEN days from there to here! F*ck off. Even better it was for the value of the estimated bill not the £30 dearer revised reading.

 

Eventually, it transpires that the bill has been paid. On the 11th no less, while waiting for the account to go live I ended up paying it over the phone!

 

So, we are all square but with no online account and the likelihood that it won't be solvable (they actually said that) and a feeling that these people are idiots.

 

Have I mentioned that it took them nearly EIGHT MONTHS to set up our initial account. They couldn't work out (despite several visits) that yes, our supply used to feed the shop downstairs and this flat upstairs but that they were seperated about two years ago and the shop now has no gas supply at all. Then they couldn't work out how to get their system to recognise that our flat is 6a not 6 (the shop).

 

Utter shite, they really are.

 

 

HEY i work for them, ha ha

 

is your problem solved yet? as i hate incompetance and its down in cardiff that deals with the transfers and they are useless, so if its not solved I WILL SOLVE IT if you want and sort erm something out for your dis pleasure in british gas ;)

[RedM]

Transfer is solved but the House.co.uk thing is still not right. They say wait for 48 hours but I've heard that for the last five weeks.

 

If you know Amir or Eric from the House website tech dept. give em dead legs from me!

[jamesmark]

Transfer is solved but the House.co.uk thing is still not right. They say wait for 48 hours but I've heard that for the last five weeks.

 

If you know Amir or Eric from the House website tech dept. give em dead legs from me!

 

 

is eric sort of african american speaking? if it is him he is normally quite good as he is very religious and does everything to the fullest

 

a little insight i would leave british gas as they ARE the dearest in britian although in some areas we are the cheapest for elec only

 

house.co.uk is moving to india soon so it will only get worse

[sooper-supra]

Just like Trittish Belecom, they're all tucking fwats too

 

 

have to agree with this

[Shaun.]

LOL .. Red, you just made my day with this thread title

 

Oh, I had central heating put in by them a few years back. To cut a long stoty short, they brought down my front room ceiling and denied liability for 5 months until trading standards gave them "what for".

 

Shaun.

[Kittyclaws]

I had big problems changing from British gas,, they took a final reading, and when my bill arrived, it was about £750,, the reading was well out. would they confirm there was a slight mistake,,,,,,,,,, noooooo. took 3 months and lots of phone calls to get them to admit they were wrong,

[jamesmark]

I had big problems changing from British gas,, they took a final reading, and when my bill arrived, it was about £750,, the reading was well out. would they confirm there was a slight mistake,,,,,,,,,, noooooo. took 3 months and lots of phone calls to get them to admit they were wrong,

 

 

if you were changing FROM british gas and not TO them then it was not british gas that took the wrong read it was your new supplier

 

i work for british gas and in no way will i back them up but it was your new supplier that gave the read, if you came TO british gas then yes we would have taken the start read

[RIJ8631]

In the trade B.G engineers are known as ' the Toffos ' -

 

TURN OFF, then F*CK OFF

 

but admittedly they are very good at that - in fact experts

[jamesmark]

In the trade B.G engineers are known as ' the Toffos ' -

 

TURN OFF, the F*CK OFF

 

but admittedly they are very good at that.

 

 

cant comment on that as never worked in the services, but you get to hear of the horror stories day in day out of rougue engineers, admittedly not many from british gas, thats why we are never on tv in those real life programmes apart from watchdog once

 

but i have had a man call up saying he was propossed in an outside toilet by one of our engineers lol

[RIJ8631]

but you get to hear of the horror stories day in day out of rougue engineers, admittedly not many from british gas, thats why we are never on tv in those real life programmes apart from watchdog once

 

 

you've got to be having a laff !!!!

 

I see it everyday, where BG engineers (who are on Commission), tell vulnerable frail old folk that their CH systems are done/dangerous/obsolete and that BG will gladly install 'their own new special system' at approx double the price of a local CORGI registered installer - however this practice may only take place in Scotland.

[jamesmark]

you've got to be having a laff !!!!

 

I see it everyday, where BG engineers (who are on Commission), tell vulnerable frail old folk that their CH systems are done/dangerous/obsolete and that BG will gladly install 'their own new special system' at approx double the price of a local CORGI registered installer - however this practice may only take place in Scotland.

 

 

i honestly never heard of that before and its the sales dept and customer service dept that i work in, engineers are not on any commision due to insurance regulations and the only time that they get a quote is when the customer requests it, my next door neighbour is ans engineer for bg but a prick he maybe we do talk sometimes

[Conrad]

Unfortunately BGAS are not the only supplier like this. I worked for Npower for 4 years and they're in the same kind of mess. Big companies like this are all the same, regardless of what trade/service.

 

Lack of communication and too many idiots on frontline. I can't comment on the online house thingy for Bgas but the whole change of supply process is a mine field for every supplier.

 

My only advice really is to stick with whatever supplier you're with. You may save 0.whatever pence switching supplier but imo it's not worth it considering the hassle you could get.

[jamesmark]

Unfortunately BGAS are not the only supplier like this. I worked for Npower for 4 years and they're in the same kind of mess. Big companies like this are all the same, regardless of what trade/service.

 

Lack of communication and too many idiots on frontline. I can't comment on the online house thingy for Bgas but the whole change of supply process is a mine field for every supplier.

 

My only advice really is to stick with whatever supplier you're with. You may save 0.whatever pence switching supplier but imo it's not worth it considering the hassle you could get.

 

 

here here, but the only thing i have to add on that is that if you do your research you can save a lot of money, my sis saved £160 in her first year changing from bgas going to london elec,

 

but if you change supplier always always on the day you transfer is take a meter read then there can be no error as long as everything else goes ahead correctly

 

but agree its a minefield and pgen are just feck ups compared to the other suppliers, but you even get a lot of piss poor frontline staff in bgas a lot actually of late

[Conrad]

You're probably right on the money thing dude! No doubt countless people switch with absolutely no problems at all. As you say, definitely take your own reading the day of the transfer.

 

It's just I worked in the change of suppy department at Npower and seeing what happens put me off ever wanting to change supplier.

 

Plus my mom pays the utility bills so it really doesn't bother me if we're paying too much!

[jamesmark]

You're probably right on the money thing dude! No doubt countless people switch with absolutely no problems at all. As you say, definitely take your own reading the day of the transfer.

 

It's just I worked in the change of suppy department at Npower and seeing what happens put me off ever wanting to change supplier.

 

Plus my mom pays the utility bills so it really doesn't bother me if we're paying too much!

 

true its frightening the fuck ups in the energy buisness and the people that will put an account to the back of the Q cause its too fucked up

[RedM]

UPDATE:

 

They've finally managed to activate the online gas account. If only they'd take as long sending out the bills.

[supraaaaaaaaaa]

i had a fullboiler put in which involved relocation to the loft, i was very busy at work so got them do it all electrics inc, i am sure they dont use qualified tradesmen !! after the electrics i got were completely wron the mains bonding was not working, so each pipe in the house was a potential death trap, the electrical joints in the loft were done with insulation tape !!! i went mad refused to pay any of the labour and hey presto they were happy to oblige with this as long as i didnt take it any further {gas pipe guys was good though} but makes you worry doesnt it something as serious as this and they are doing that !!! :(

[Charlotte]

UPDATE:

 

If only they'd take as long sending out the bills.

 

But they'll probably add loads of interest and calculate it wrong anyway.

[Gaz6002]

Just like Trittish Belecom, they're all tucking fwats too

 

I work with them day in, day out on internet cup and string setups... otherwise known as ADSL or SDSL etc...

 

British Gas? Surely its not that bad?!?!

[jamesmark]

But they'll probably add loads of interest and calculate it wrong anyway.

 

Bills are calulated by one central computer so if one is wrong everyone else's would be. As for intrest under law an energy supplier is not allowed to make intrest on customers acc's and has been that way since 1996, the only time that they are allowed to make profit is on there own after tax profits.

[Charlotte]

Bills are calulated by one central computer so if one is wrong everyone else's would be. As for intrest under law an energy supplier is not allowed to make intrest on customers acc's and has been that way since 1996, the only time that they are allowed to make profit is on there own after tax profits.

 

Sorry, that was a bit of a generalisation. I was talking from experience.