carl0s Posted January 11, 2006 Share Posted January 11, 2006 This seems to be a HUGE scam. I have found out that Swan Electron are based in Bolton (I posed their address in the negative feedback I left for them!) All three of these users are apparently "In association with Digital Webtronics Limited" PayPal payments go to [email protected] or something. There seem to be at least three different eBay ID's which are each taking perhaps hundreds of orders for batteries and chargers every day. I estimate they are scamming about 20 people/day per ID. So perhaps 60 scams a day x £20. That's £1,200 a day! Have a look at the negative/neutral feedback for each ID here: DigitalWebTronics SwanElectron TheGadgetStop What to do? I'm off over to BBC Watchdog now I never received my battery and charger (£22 total, paid around 14th November) Link to comment Share on other sites More sharing options...
Shovels Posted January 11, 2006 Share Posted January 11, 2006 surely you can get your money back through paypal if you lodge an item as not received? Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 surely you can get your money back through paypal if you lodge an item as not received? I'm still waiting on that. Been waiting since 24th December, but yes, I'll probably get my money back eventually. I suppose like a lot of scammers they are living off those who forget. Link to comment Share on other sites More sharing options...
Pete Posted January 11, 2006 Share Posted January 11, 2006 Why would you buy something off someone with feedback like that? Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 Why would you buy something off someone with feedback like that? Well, at a glance you don't see that. Try having a look at the feedback with all the positives left in: http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=swanelectron http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=digitalwebtronics http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=thegadgetstop Link to comment Share on other sites More sharing options...
merckx Posted January 11, 2006 Share Posted January 11, 2006 It's all about percentages though. They're got 96-97% of customers who are happy, overall they've had thousands of sales. If you look at all of the feedback it's no worse than a lot of other sellers on Ebay. Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 It's all about percentages though. They're got 96-97% of customers who are happy, overall they've had thousands of sales. If you look at all of the feedback it's no worse than alot of other sellers on Ebay. I disagree. They are camouflaging the bad with lots of good. Link to comment Share on other sites More sharing options...
Pete Posted January 11, 2006 Share Posted January 11, 2006 but the ratings table at the top kinds says it all..837 neutral or negative in the last 6 months is pretty scarey. Perhaps they're just really badly run as a company? Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 but the ratings table at the top kinds says it all..837 neutral or negative in the last 6 months is pretty scarey. Perhaps they're just really badly run as a company? Perhaps, but their real problem is that it's impossible to get a comprehensible response from them. They ignore all emails, and then intermittently send "Hi, just a quick note to see if you have received your item yet." (seems as though it might be automated). There's never an answer to a question, no response at all. Link to comment Share on other sites More sharing options...
RobSheffield Posted January 11, 2006 Share Posted January 11, 2006 most of the responses sem automated - 'we answer all emails' and any otehr combination of words to that effect Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 Companies House has a Bolton address for Digital Webtronics Ltd: DIGITAL WEBTRONICS LTD MR BRAND LTD UNION MILL VERNON STREET BOLTON BL1 2PT Company No. 04984383 Link to comment Share on other sites More sharing options...
merckx Posted January 11, 2006 Share Posted January 11, 2006 Perhaps, but their real problem is that it's impossible to get a comprehensible response from them. Definately, they should be banned for that alone. Trouble is that I don't suppose Ebay monitor such things. Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 I've gotta go take a look. Bolton is only 10 miles from me. I've had messages from eBay members asking for their address to! I'm going to have to buy things from them so I can put this address in their feedback too! Link to comment Share on other sites More sharing options...
RobSheffield Posted January 11, 2006 Share Posted January 11, 2006 why not buy somethng, but not actually pay for it? Link to comment Share on other sites More sharing options...
carl0s Posted January 11, 2006 Author Share Posted January 11, 2006 why not buy somethng, but not actually pay for it? I could, but I don't want to ruin my 100% feedback. I might see if it's possible to set up a new buyer-only account, but that is naughty.. Link to comment Share on other sites More sharing options...
CapMan Posted January 12, 2006 Share Posted January 12, 2006 Feedback is absolutely disgraceful, i read dozens of the buyers comments and the seller troes to turn it around on to the buyer. Its obvious that they don't reply to emails but in respose to negative feedback they say that buyer should have emailed!Like someone said, they are hiding the bad feedback amongst the good. They seem to be extremely high-volume sellers using three different accounts, i am assuming they can't keep up with the workload and thats the reason for the anount of bad feedback, they are selling hundreds of items a week! I would go to another seller to buy whatever item you are after, no point in getting involved in a slanging match with these guys as they'll just end up ruining your feedback % They shouldn't be allowed to trade on ebay Link to comment Share on other sites More sharing options...
Soonto_HAS_soop Posted January 12, 2006 Share Posted January 12, 2006 I'm still waiting on that. Been waiting since 24th December, but yes, I'll probably get my money back eventually. I suppose like a lot of scammers they are living off those who forget. You won't get it all back, each time you request your money back, if it is agreed, then Paypal take £15 for their troubles. You will see a maximum of £7 back. Link to comment Share on other sites More sharing options...
carl0s Posted January 12, 2006 Author Share Posted January 12, 2006 You will see a maximum of £7 back. Great stuff Link to comment Share on other sites More sharing options...
CapMan Posted January 12, 2006 Share Posted January 12, 2006 Unless its changed in the past 6 months or so, PayPal will refund the full amount paid if the seller doesn't respond to the complaint or isn't able to provide proof of purchase. Link to comment Share on other sites More sharing options...
Pete Posted January 12, 2006 Share Posted January 12, 2006 I've gotta go take a look. Bolton is only 10 miles from me. LMAO.. Cool - hope you live through the experience to tell the tale Link to comment Share on other sites More sharing options...
sooper-supra Posted January 12, 2006 Share Posted January 12, 2006 I bought stuff from digitalwebtronics had no problems at all Link to comment Share on other sites More sharing options...
Soonto_HAS_soop Posted January 12, 2006 Share Posted January 12, 2006 Unless its changed in the past 6 months or so, PayPal will refund the full amount paid if the seller doesn't respond to the complaint or isn't able to provide proof of purchase. It must of changed then as I lost £30 on 2 items from the same guy when he didn't respond to paypal. Then he got threatened by Ebay, sent me the goods, then got banned!?!? So I only paid £30 for 2 items worth close to a £100 each! Link to comment Share on other sites More sharing options...
carl0s Posted January 12, 2006 Author Share Posted January 12, 2006 I bought stuff from digitalwebtronics had no problems at all Looks like many have though.. Link to comment Share on other sites More sharing options...
ivan Posted January 12, 2006 Share Posted January 12, 2006 I worked for a company a few years ago where the MDs son (a Uni student at the time) was buying in pallet loads of old monitors and selling them on EBay without bothering to even test them. When a customer complained about a non working one he'd get them to send it back (at their own expense) and send them another - again untested. Eventually his feedback got so bad that he had to open up another account. His Dad made him start testing all the monitors before sending them out and told me (as IT Manager at the time) to make sure it was done. Of course, the little waster didn't bother so I got in the shit over it! The last straw for me was seeing this prat open his wallet and boast about how much money he was making - so I quit! Link to comment Share on other sites More sharing options...
Supralookin Posted January 12, 2006 Share Posted January 12, 2006 Oh Carl0s, it could only happen to you! Link to comment Share on other sites More sharing options...
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