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The mkiv Supra Owners Club

Adrian Flux & Sky what's gone so wrong???


Chingy

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Normally use Adrian Flux, have done so for years and currently have several vehicles insured with them.

 

At the start of the week I made the tragic mistake to try and get a quote for my Supra's renewal.... 4 days on and I must say what a nightmare. No communication between teams and you get different answers to the same questions depending on who you speak and basically not a SPECIALSIT insure?

 

Alot of it stems to the agreed valuaiton which they appear to not have a clue how to retrieve their own emails and pass information on or make a decission.

 

Day 5 tomorrow of the same "its a different department" and a new name of an advisor who is more intersted in passing the buck then owning the enquiry..... if its this hard to take a policy out and give them my money imagine trying to progress a claim!!

 

............however at least they pick the phone up as getting through to Sky this past week is impossioble!

 

Probably back to Reis Motorsport we go for another year

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i had trouble getting through to sky. i tried the next day and got through first time. they did say they have staff on furlough because of covid etc.

i just paid my renewal as it was reasonable and i cant be arsed pissing arround playing the games. so i dont know about the agreed value problems.

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Adrian Flux after 6 days have stated it’s not one for them.... no issues with that just a bit poor that it took about 15 calls, 6days and 12 emails to get there.

 

Sky in their defence after 3 days I have now got through today, let’s hope they don’t make such a meal of it as AF!

 

Reis, great service and will probably sign up with them for the 3rd year on the bounce... just made the dreaded decision to shop around.

 

Also anyone with enough strips on their sholder can they correct my mis key in the title, ta! (Can’t see how I can edit it)

Edited by Chingy
I can’t spell (see edit history)
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  • 2 weeks later...

Reis Motorsport, 3yrs on and I would highly recommend them. I have three other cars with flux and will be moving them all as and when they come up for renewal.

 

Adrian Flux’s service was a complete joke this year, Sky unfortunately just not competitive

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The whole insurance renewal process is a real PITA, been using Sky for as long as I can remember, receive quote, ask if they can lower it, 50/50 if they will.

 

Phone around, get a better quote, call Sky back and few minutes later a better quote, they already know they can do better as do I but still insist on getting another quote first.

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The whole insurance renewal process is a real PITA, been using Sky for as long as I can remember, receive quote, ask if they can lower it, 50/50 if they will.

 

Phone around, get a better quote, call Sky back and few minutes later a better quote, they already know they can do better as do I but still insist on getting another quote first.

 

Could be worse. They could call take your details and say they will call you with a price. Then never call.... if they can't be bothered to try and get your money what are they going to be like when you need them..

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  • 2 weeks later...
Ahh sorry, yes! I did! I said £30k as the value :D

 

There is a massive difference between I said and the insurer agreed.

 

The insurer will usually issue an agreed value letter or certificate. Every insurance has a nominal value stated by the owner which means nothing beyond a maximum figure any insurer would ever pay. Its all in the small print if you have an agreed value or market value in the instance of a total loss claim.

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  • 10 months later...

So a year later and why did I bother shopping around.......

Sky apparently can’t now provide cover for high end Supras lol, and therefore could not provide me a quote. When challenged they stated that they don’t insure R34 GTRs either. Haven’t they lost there way!! I am honoured they class my car as a high end but aren’t they suppose to be specialists JDM brokers? 

Adrain Flux, there normal terrible customer service resumes .. 

Reis 11/10 as always, can’t recommend they enough. 

Thank you, see you in 12 months

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