peter richards Posted December 21, 2017 Share Posted December 21, 2017 need a bit of advice please Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 I'm not on Openreach engineer (if it's a Wi-Fi problem) however I am a BT Power Engineer. Common misconception that it's BT that sort the housing side of the telecommunications. Happy to help if I can though? If it is a Wi-Fi issue I can also send off the issue to a private section of Openreach that sort "family and friends" issues that are having issues with resolvement. Sam Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 ok thank you I'm on BT business , supposed to be guaranteed speed , no fall off , BB been slow and my stream is useless atm so checked my speed throughout the day and it been really low , contacted BT cs and they recon up to my house is 65 meg and faultless , so how can it be so bad inside ive only got this 1 pc and an amazon tv box router is a business hub 5 3 months old also BT wants 245+vat for someone to come out lol Quote Link to comment Share on other sites More sharing options...
Annabella Posted December 21, 2017 Share Posted December 21, 2017 Are you wired to the hub or wireless? Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 wired , when we first went with bt , we had plugs fitted to the socket by the hub and one by the pc , not syre what they are called , so a cable from this plug into the router and again from the plug to the pc pc is on the floor above the router just checked the speed and its 15.86 and 6.62 which is low compared with the guaranteed 30+ they said id have and no drop off Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 Have you been using something such as speedtest.net to check it? What sort of download and upload have you been seeing? Annabella has kindly asked my 2nd question! What sort of building are you in? It's possible to have other equipment signals interfere with the wifi, and it's also possible that if you have other routers in the same area that routers on the same signal channel can "fight for dominance" Unfortunately this is definitely an Openreach problem, and out of my personal skill range (I only know certain things through fixing issues with my internet myself) If you can't get it sorted by the end of this thread though I'm more than happy for you to send me a complete breakdown of the issue and I'll forward it onto the family and friends service for you, they've helped people I know in the past. Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 My first suggestion would be to change your filter; Second suggestion would be to open the socket you're connected to and put it into the internal test socket directly and run more speed tests. This is the first 2 steps an Openreach engineer would probably take from experience of them being around sorting my internet in the past Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 ok only the one router in the house, ive had up over 30 meg but for some reason its droped off and it shouldn't , one of bts selling points to get me to change to the business package cs said its a problem inside , as up to the front door its 65 meg and no issues , ive not changed anything inside so don't know what to try , if I call them tomorrow they will say the same I think Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 I get all of that bud, they're a nightmare at the best of times, I couldn't get Openreach to help me with 1 of my issues for over 3 months last year and I work for their parent brand! Are the cables to your building overhead or underground out of interest? Quote Link to comment Share on other sites More sharing options...
Annabella Posted December 21, 2017 Share Posted December 21, 2017 The problem will be the homeplugs you are using or rather the electrical circuit the data is going through. You need to borrow a long ethernet cable that will reach your pc to eliminate the homeplugs as a test. Are the homeplugs plugged into a wall socket at both ends or an extension? They really don't like surge protected ones. They ideally need to be directly into the wall sockets. Ive seen massive electronic interference from fridges on same ring main degenerating the signal quality. A few things to try for you! Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 Microwaves and bell wires are other points of potential signal interference if they're near your router Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 cables are underground its a reletivelly new estate , the one by the router is straight in the wall socket the one by the pc is on a short extension, miles away from the bell and we don't have a microwave but looking at the set up as it is its not using wifi ,everything is cabled even to the amazon box Quote Link to comment Share on other sites More sharing options...
Annabella Posted December 21, 2017 Share Posted December 21, 2017 What do you mean by short extension next to pc? Are you using homeplugs? Send a pic if you're not sure. Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 do you think it might be worth a try taking the plugs away Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 21, 2017 Author Share Posted December 21, 2017 short extension lead under the pc then the homeplug is in there , from there is a yellow cable to the pc Quote Link to comment Share on other sites More sharing options...
Crossy Posted December 21, 2017 Share Posted December 21, 2017 Could be an issue with the hardware you're using rather than the actual cabling to the property itself, in this circumstance unfortunately Openreach will want a callout charge to investigate it as it's not within their hardware the problem sits Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 22, 2017 Author Share Posted December 22, 2017 ok , when bt checked the speed it was 65 meg up to the house and no fault issues. ive taken the home plug out of the extension lead and put it in the wall socket so see if that helps Quote Link to comment Share on other sites More sharing options...
rider Posted December 22, 2017 Share Posted December 22, 2017 I run a hard wired and a DLAN network for the home and business (same site but two entirely separate buildings). I get pretty much the same speed at the filter, at the router, at the Ethernet and at the DLAN (wireless or wired). There is no more than 2Mb difference on a 20Mb filter delivery. So if you are seeing a large drop then I recon you have issues with your filter or you have an overloaded network with several bandwidth hungry applications or your adapters are poorly located. If you access the router (BT Hub) menu you will be able to see the number of devices connected and there should be a menu option to see how much data each connection is pulling in (a historical total since last reset). You may not be able to easily identify the item as you may be presented with a MAC address list but it will give you an idea what is happening across the network and if you have something hogging the network and bandwidth. With the DLAN part of my network I find that the location of the plugs has a serious impact on speeds obtained, I have sockets in the building with virtually no connectivity and others with excellent connectivity. I used the Devolo plugs and their monitoring cockpit software. With the software you can see the data speed available from each socket location you try. Also, you do need to plug the DLAN adapter plugs directly into the socket, never into an extension or multiple outlet plug. Because the socket choice can have such a major impact on data speeds available I only use the wireless adapters. Then if its a good location and my PC happens to be nearby, of kodi box, or TV or whatever then I can connect it by a cable. If its not nearby then I used the wifi to connect. Adapter location is very sensitive so if you don't have monitoring software to see the connected data speed that the location yields then you will be working very much in the dark. Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 22, 2017 Author Share Posted December 22, 2017 ok thank you for the reply, ill ring bt in the morning and see what they say about the drop , funny how its gone from over 30 meg to under 20 today Quote Link to comment Share on other sites More sharing options...
RobUK Posted December 23, 2017 Share Posted December 23, 2017 Where is the 65mb figure coming from? Let’s start with understanding your line, visit https://www.dslchecker.bt.com enter your phone number and screenshot the results, it should look something like the attached. You will see from this that the max my line will support is 59mb the handback figure 35mb is a kind of indication/expected rate you would expect to receive, I’m actually getting 46mb. Next logon to your router http://192.168.1.254 and click on “connection” you will see 2 figures upstream and downstream sync, these are the speeds that your router is connected at... So if your router is reporting 65mb downstream and XX upstream then your setup locally is rubbish... As advised homeplugs should only be plugged into the socket, not into extensions etc, i use homeplugs but still get the 46mb throughout my house, if there is a management software for your homeplugs then install this so you can monitor the rate that they are managing to connect at, you might find that the environment that they are operating in is causing the issue as anything plugged into your electrics can effect this. Report back with your findings and we can advise further. Cheers Quote Link to comment Share on other sites More sharing options...
RobUK Posted December 23, 2017 Share Posted December 23, 2017 Just to add to my complication for your info my router is 1.2km away from my house and I connect to it via Wi-fi, but still achieve the 46mb so if your getting 65mb to the router it’s definitely a local issue:) Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 23, 2017 Author Share Posted December 23, 2017 hi rob its 65 to the house front door , spoke to an advisor yesterday he checked again and came back with the same figure and no faults in the area , I checked the speed constantly yesterday and it was low 20s all day on DL UL was around 16. he agreed that something isn't right so is sending me another hub , then go from there , because if I have an engineer call and its something in the house apart from the hub what else could it be ill get charged 245+vat, which this time of the year I really don't want Quote Link to comment Share on other sites More sharing options...
Ric Posted December 23, 2017 Share Posted December 23, 2017 If you're using homeplugs ( what use the electrical cabling to make a network connection ) the issue is probably there. You need to plug in directly to the modem with a cable to check speeds correctly. Ideally you should log into the modems administration pages and check the "sync speed" this is the actual speed the modem has with the telephone exchange and you should see speeds near that value. Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 23, 2017 Author Share Posted December 23, 2017 the homeplug downstairs is in a socket on its own and a grey cable straight into the hub , and the one by the pc is now the same , Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 23, 2017 Share Posted December 23, 2017 God knows I am no expert, but do as Ric says, forget the internet over the mains crap, isolate them by plugging the PC itself direct into the router / modem. If speed is good it'll be the internet over the mains Home Plug stuff that is the bottle neck, that is the bane of radio hams lives as they give a load of spurious RF noise, and general dissatisfaction to their users. A proper hard wired network is more work, but probably worth the effort Quote Link to comment Share on other sites More sharing options...
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