mrgee2jz Posted November 24, 2016 Share Posted November 24, 2016 Hi, a good few months ago, we purchased a set of GRAMS wide arched for a supra, After the weeks of delays, I received a set of arches that I may as well have made myself! One side was OK, ISH, the other side was mis-shapen and damaged, I will post pictures so you can make your own judgments, after all of this as Its was out of their 14day policy they are refusing to replace the Items, although they said they would repair their arch with I assume some more resin were carbon should be! Its very disappointing! Quote Link to comment Share on other sites More sharing options...
Glanza_Mike Posted November 24, 2016 Share Posted November 24, 2016 Jesus Christ that's horrendous Quote Link to comment Share on other sites More sharing options...
berg Posted November 24, 2016 Share Posted November 24, 2016 Thats awful Their customer service is absolutely useless, been there don that, never again Once they have your money, they arent interested in you any more Quote Link to comment Share on other sites More sharing options...
ShawnPreece Posted November 24, 2016 Share Posted November 24, 2016 Wow that's awful mate, the worst is still the customer service though they should be replacing those Quote Link to comment Share on other sites More sharing options...
David P Posted November 24, 2016 Share Posted November 24, 2016 Total tat. Quote Link to comment Share on other sites More sharing options...
mplavery Posted November 24, 2016 Share Posted November 24, 2016 I would send that back, unless they want to pay the bodyshop to correct the fitment (which wont happen) Wonder if we can have a review section where we can rate company's out of 5 star system and write a small review about them. Would be handy Quote Link to comment Share on other sites More sharing options...
berg Posted November 24, 2016 Share Posted November 24, 2016 I would send that back, unless they want to pay the bodyshop to correct the fitment (which wont happen) Wonder if we can have a review section where we can rate company's out of 5 star system and write a small review about them. Would be handy Unless they are current traders, they will just cry and threaten legal action like others Quote Link to comment Share on other sites More sharing options...
ripped_fear Posted November 24, 2016 Share Posted November 24, 2016 Their items seem to be hit an miss, but one thing they are consistent with is crap customer service. Quote Link to comment Share on other sites More sharing options...
JasonR24 Posted November 24, 2016 Share Posted November 24, 2016 That is horrendous hope you get it sorted Quote Link to comment Share on other sites More sharing options...
ibby Posted November 24, 2016 Share Posted November 24, 2016 Crap Quote Link to comment Share on other sites More sharing options...
Dnk Posted November 24, 2016 Share Posted November 24, 2016 What i'll never understand is why places would even box that up and send it out, it just shows they really don't give toss Quote Link to comment Share on other sites More sharing options...
Mike2JZ Posted November 24, 2016 Share Posted November 24, 2016 Didn't you pay through paypal? Make an issue through them and get your money back. Quote Link to comment Share on other sites More sharing options...
Mk4Gaz Posted November 24, 2016 Share Posted November 24, 2016 I don't know who laminated them, but they are awful! I make carbon parts, and they look like 'test' panels to confirm the release of a new mould - they aren't retail quality! Quote Link to comment Share on other sites More sharing options...
Noz Posted November 24, 2016 Share Posted November 24, 2016 This is a shame. They potentially make such a good product range. Hopefully they will see this post and try and resolve your issue. As a trader reputation is everything. Seen SO many companies providing what could potentially be epic products to just letting people down. Part of the scene I really hate Quote Link to comment Share on other sites More sharing options...
Kendo11 Posted November 24, 2016 Share Posted November 24, 2016 I've bought from them, and have openly stated on here I was really impressed with the items. Fitment, quality, packaging, communication, price, all were faultless and better than any aftermarket parts supplier I've used before. Realised recently that was down to pure blind luck. I recommended a good friend and local supra owner buy exactly the same parts I did (albeit 2 years later) and the quality of his stuff is absolutely shocking. Fitment was absolutely miles off, quality (strength) of items was crap, they forgot to send some of it, and then in the communications afterwards when he asked for a refund or partial refund they were completely dismissive. I ended up having to be a go between and try to sort it for him, saved all the screenshots etc if anyone is ever interested. He ended up getting £50 back and his fitter will probably charge triple that to make it right. It's own to pure blind luck with them it these days it seems. Quote Link to comment Share on other sites More sharing options...
Hammer Posted November 25, 2016 Share Posted November 25, 2016 That's awful surely they can see that themselves and would want to put things right. Hope you get somewhere with this. Quote Link to comment Share on other sites More sharing options...
Annabella Posted November 25, 2016 Share Posted November 25, 2016 Send legal letters, only way forward, how did you pay for them? Quote Link to comment Share on other sites More sharing options...
Al Massey Posted November 25, 2016 Share Posted November 25, 2016 Consumer rights act will protect you. It's the law. The 14 day crap they are talking is just crap. Just tell them straight or you'll contact trading standards. Quote Link to comment Share on other sites More sharing options...
BoGlE Posted November 25, 2016 Share Posted November 25, 2016 Thats awful news mate. I was gonna put an order in after Christmas. Think I'll email them and get some reassurances before I do anything. Hope you get it all sorted Bud Quote Link to comment Share on other sites More sharing options...
Mike2JZ Posted November 25, 2016 Share Posted November 25, 2016 Consumer rights act will protect you. It's the law. The 14 day crap they are talking is just crap. Just tell them straight or you'll contact trading standards. +1 Also if you used eBay or Paypal to do the transaction then they will have you covered as product is not as described/advertised. Quote Link to comment Share on other sites More sharing options...
Dnk Posted November 25, 2016 Share Posted November 25, 2016 http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act?gclid=Cj0KEQiA39_BBRD0w-_rmOrc__8BEiQA-ETxXS1LAcs7_4iHczdU6AOkt4oOr3391w_FZpXBrhvP3vUaAsUc8P8HAQ#30-day-right-to-reject Quote Link to comment Share on other sites More sharing options...
ManwithSupra Posted November 25, 2016 Share Posted November 25, 2016 That has got to be the worst carbon part I have actually ever seen. And they sell that.... for like Money?? Can I ask how much you parted with? Quote Link to comment Share on other sites More sharing options...
Frank Bullitt Posted November 25, 2016 Share Posted November 25, 2016 Looking at Grams site it is £599.99 for the fronts and £549.99 for the rears Quote Link to comment Share on other sites More sharing options...
ManwithSupra Posted November 25, 2016 Share Posted November 25, 2016 Looking at Grams site it is £599.99 for the fronts and £549.99 for the rears Whaaaat, they are no where near the quality needed to demand £300 for each wing. In fact they are no where near the quality to sell anyway. Quote Link to comment Share on other sites More sharing options...
Frank Bullitt Posted November 25, 2016 Share Posted November 25, 2016 Whaaaat, they are no where near the quality needed to demand £300 for each wing. In fact they are no where near the quality to sell anyway. After all the horror stories about their products (damage, poor fitment, sending wrong items et.cetera) and how they treat their customers (refusing to replace, refund or even enter to a civilised discussion) I am surprised they are still in business. Quote Link to comment Share on other sites More sharing options...
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