Some advice.. Where do I legally stand. Kenwood Car Audio

[a98pmalcolm]

I'm going to make this short as I'm just fed up of this now.

 

I may need so legal advice, or just general advice please.

 

On the 29th July 2014 I bought a Kenwood head unit from Car Audio Security. The best one money could buy. Cost £1550. Fitted it a month later.

On the 5th May 2015 under 10 months of purchase date the unit developed a fault stuck on a screen "System rebuilding"

I had to take the unit out, spend £12 on postage for it to be fixed under warranty.

On the 22nd November 2015 within 7 months the problem returned "system rebuilding" After a few e-mails they agreed on this occasion they will fix it free of charge, I did request a new unit but they said they could not authorize that. So I agreed for them to fix it but if it happens again I will need to see where I legally stand.

So today 24th May 2015 exactly 6 months to the day... And low and behold "system rebuilding" I have made Kenwood and car audio security a ware and I want to know whats going to be done about.

 

 

So besides I over paid for this unreliable heap of a device. I need some opinions for where I legally stand on a replacement to somewhat of a refund.

This is the 3rd time its gone wrong and each time repaired under a year space.

 

I'm done with this and I will have to keep sending it off to be repaired every 6 frickin months..

Edit:

 

Car Audio Security refused to sort the headunit free of charged and only offered a chargeable fee to fix it to to the original purchase purchase date.

 

I then called Fullers the repair shop for Kenwood and they disagreed and said this should be repaired free of charge with due to the reoccurring fault.

 

So I called up Kenwood and they are going to replace the head unit.

[Annabella]

http://www3.hants.gov.uk/tsi-guide?frmItemID=%27314036%27

 

May help

[JasonR24]

Really helpful guide. Make sure you scroll down to the repair or replace bit

 

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

 

From what I can see you're entitled a refund

[a98pmalcolm]

Thanks fellas, its a tricky one due to it being aver a year but as its at attempted repairs from within its warranty period there's most probably a legal thing involved. Will keep the thread updated

[DodgyRog]

Double post

[DodgyRog]

You are entitled to a full refund and a refund for costs incurred

 

The sale of goods act is very clear on this

 

It would be covered under the normal 12 month warranty anyway, if it is exactly the same fault reoccurring, but even if not,, it would be cover under the longevity part of the sale of goods act

 

I can't see anyone being able to argue against a £1500 Stereo should last more than a couple of years

 

Read up on the Sales of Goods Act and right down the exact sections you are cover under and inform Car Audio Security of your position quoting the Sale of Goods Act sections

 

On another note, it is not up to you to deal with Kenwood in any way, you only have to deal with the point of purchase

[martincoupe]

Had my kenwwood for 8 years now bt8041u does everything it needs

 

 

 

[a98pmalcolm]

You are entitled to a full refund and a refund for costs incurred

 

The sale of goods act is very clear on this

 

It would be covered under the normal 12 month warranty anyway, if it is exactly the same fault reoccurring, but even if not,, it would be cover under the longevity part of the sale of goods act

 

I can't see anyone being able to argue against a £1500 Stereo should last more than a couple of years

 

Read up on the Sales of Goods Act and right down the exact sections you are cover under and inform Car Audio Security of your position quoting the Sale of Goods Act sections

 

On another note, it is not up to you to deal with Kenwood in any way, you only have to deal with the point of purchase

 

Thanks for the reply bud. I think I don't want a Kenwood ones anymore after this, I think I may go alpine.

[spikedjack]

I can't offer much advice on the legal aspects, but I've had a pioneer last 10 years this September and while is showing signs of age, certainly shows its robustness. I'll be having another for sure [emoji106]