berg Posted April 16, 2016 Author Share Posted April 16, 2016 Once downloaded what does it say when you try to open them? Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 16, 2016 Share Posted April 16, 2016 There was an error opening this document. File does not begin with '%pdf-' Link to comment Share on other sites More sharing options...
berg Posted April 16, 2016 Author Share Posted April 16, 2016 You could right click the file and try opening with internet explorer instead that should work Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 16, 2016 Share Posted April 16, 2016 Sadly bud that failed as well Link to comment Share on other sites More sharing options...
berg Posted April 16, 2016 Author Share Posted April 16, 2016 Tried that? http://www-01.ibm.com/support/docview.wss?uid=swg21579802 Otherwise i have no idea Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 16, 2016 Share Posted April 16, 2016 Hey bud thabk ypu for your help. Even with editing the regedit for adobe i vant get the file to load. I will have to contact them on monday Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 17, 2016 Share Posted April 17, 2016 It would appear tbat other people are having the issue with corrupt downloads. Hopefully all you guys havent had any problems with downloading your tickets. Will be on the phone to Kelsey Publishing on Monday Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 Hows everyone else's ticket situation? Just to add you can only download the tickets once so make sure you do it on a device you can get them off Ive seen on facebook many people downloading onto their phone to see what they look like and cannot get them back Link to comment Share on other sites More sharing options...
tkddav3 Posted April 17, 2016 Share Posted April 17, 2016 I can print directly from the iPad or phone, can they open the files? Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 Yer they can open them Some people seem to be struggling to find the files on their phones once downloaded i think Link to comment Share on other sites More sharing options...
tkddav3 Posted April 17, 2016 Share Posted April 17, 2016 Yer they can open them Some people seem to be struggling to find the files on their phones once downloaded i think /QUOTE] Hmm okay bud, don't know why they just don't send the tickets out like past years... Makes life so Much easier haha Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 Yep it hasn't gone very smoothly at all lol Link to comment Share on other sites More sharing options...
Ric Posted April 17, 2016 Share Posted April 17, 2016 Weathers lookin poor for next weekend Link to comment Share on other sites More sharing options...
a98pmalcolm Posted April 17, 2016 Share Posted April 17, 2016 Yep my file is messed up. Faled to load PDF document in chrome and in IE file does not begine with %PDF and I'm on holiday tomorrow till friday.. What a load of rubbish Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 Send them an email mate In the meantime ill call them tomorrow and find out what the hells going on Link to comment Share on other sites More sharing options...
a98pmalcolm Posted April 17, 2016 Share Posted April 17, 2016 Send them an email mate In the meantime ill call them tomorrow and find out what the hells going on /QUOTE] Thanks buddy just sent them an e-mail. I'm not going to lie this is pretty infuriating Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 It is mate and its the same on every club too, not good Although the Facebook page keeps getting updated to say how many days till Japfest yet nobody has had a response on there regarding tickets Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 17, 2016 Share Posted April 17, 2016 I rang the company who are running the ticket side of things and got this really rubbish voice mail almost sounds like it is a one man business not a company that can handle thousands of requests. Luckily when I booked origianlly it got stuck so i had to call Kelsey Publishing then and I have got the name of the events co-ordinator so will give them a call. Berg do you want me to drop you a pm of what they say Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 I imagine they are going to have hundreds of calls tomorrow Be worth updating us what they say mate defo Ive got a couple of contacts from the event organisers for Japfest so drop me a pm if you need any further details Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 17, 2016 Share Posted April 17, 2016 Yeah cool will do bud. Yeah imagine that they are not going to enjoy tomorrow. So is everyone affected or just some people Link to comment Share on other sites More sharing options...
berg Posted April 17, 2016 Author Share Posted April 17, 2016 It seems 50/50 Many people on Facebook have the same issue with corrupt files, some have only got the test email and other like myself have had no problems Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 17, 2016 Share Posted April 17, 2016 Bet they wish they had sent paper tickets and wrist bands now lol Link to comment Share on other sites More sharing options...
a98pmalcolm Posted April 17, 2016 Share Posted April 17, 2016 I'v seen the Evo club having issues Link to comment Share on other sites More sharing options...
a98pmalcolm Posted April 17, 2016 Share Posted April 17, 2016 UPDATE UPDATE UPDATE!!!!! They have sorted it, They now allow 3 attempts. Go onto a PC and download! Im sorted Link to comment Share on other sites More sharing options...
CorruptSapphire Posted April 18, 2016 Share Posted April 18, 2016 Confirned that yes the link gives you two attempts extra and the tickets download correctly. So guess i dont need to call now. Just a shame that they dont have a better pr team to let their customers know what is happening Link to comment Share on other sites More sharing options...
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