Tricky-Ricky Posted December 28, 2015 Share Posted December 28, 2015 I know there are a few expert's with stuff like this here, so hopefully somebody can point me in the right direction, the problem is with my wifes windows 8 laptop using windows live mail and only occurs on her sky/yahoo account, I have the same running on my win 7 laptop with no problems, in fact if I setup her account on my laptop it will work no problem. The problem is that it will neither send or download any messages, but this is sporadically, sometimes it will just download messages but most of the time not, yet if I create a duplicate account it will happily download all of the messages off the server, but ones its finished that's it no new messages! the error message is this: Server: 'pop.tools.sky.com' > Windows Live Mail Error ID: 0x800CCC0F > Protocol: POP3 > Port: 995 > Secure(SSL): Yes Now I have been trawling through the net looking for answers, and most seem to say its anti virus related, well I have tried uninstalling it (avast free) same as mine, with no joy, I have disabled the windows firewall as well, same result, I have also tried using different ports in the email application. I tried reinstalling the windows live application, but it wont, so this leads me to think it may be application software related but where to start? This is driving me nuts, well the wife is! Quote Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted December 28, 2015 Author Share Posted December 28, 2015 Comon guys 35 views and nobody wants to take a stab at this? thought it was full of IT gurus here. Quote Link to comment Share on other sites More sharing options...
johnny g Posted December 28, 2015 Share Posted December 28, 2015 Try logging into the webmail, see if there's any correlation between messages not being read and not being downloaded? Quote Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted December 28, 2015 Author Share Posted December 28, 2015 Sorry, should of said tried that and can find nothing that wold indicate a problem, trouble is its been running fine until recently and there are not updates/changes that I can find that could cause this problem. Quote Link to comment Share on other sites More sharing options...
RobUK Posted December 28, 2015 Share Posted December 28, 2015 Have you tried a different email app? Plenty of free ones available Quote Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted December 28, 2015 Author Share Posted December 28, 2015 Theres the rub, the misses likes to use live mail, and doesn't like the sky web mail, otherwise it would be easy. Quote Link to comment Share on other sites More sharing options...
RobUK Posted December 28, 2015 Share Posted December 28, 2015 Yeah just about narrowing the problem... If it was working then checkout what updates have occurred to live mail and remove any recent updates to it Quote Link to comment Share on other sites More sharing options...
Abz Posted December 29, 2015 Share Posted December 29, 2015 Uninstall Avast free, install something like Windows defender (might already be on Windows 8) or trial version of Sophos. See if that helps, it does certainly sound AV related, something is being stripped/blocked. I had a similar issues years ago & using Outlook as an email client. Hotmail did some update that caused the hotmail connector to work occasionally. Always worked on first setup then didn't work. Tell her to use Outlook, it is much better than live mail Quote Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted December 29, 2015 Author Share Posted December 29, 2015 Already tried the uninstall route, didn't work! will have to see if I can find here a nice simple email client. Quote Link to comment Share on other sites More sharing options...
Benzsupra Posted December 29, 2015 Share Posted December 29, 2015 I had a similar problem with email and this worked for me: On the Start Menu search CMD, right click and run as administrator then type sfc /scannow exactly like that and let it run. Mine took about 30 mins to complete but after that everything worked again, make sure all programs are closed first also. Hope it helps Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.