Chris Wilson Posted December 11, 2015 Share Posted December 11, 2015 Whilst waiting at the customer service counter at a local Ford dealer the foreign lady in front seemed to be getting more and more agitated. it seemed she'd bought some fairly recent Ford model privately off Ebay. The heater wasn't working and she'd had their service department investigate the issue. They'd found a broken heater flap inside the heater box. Cost to replace it was circa £640. She was claiming she had no money, 4 cold kids in the car, relatives to visit over Christmas, and that Ford should fix it for free. The guy behind the counter remained calm and stoical, standing his ground that a repair would not be free, nor even subsidised. The woman was becoming near hysterical, and waving her arms about, and banging her fist on the counter. The counter guy remained steadfast, and time passed. In a final shriek of indignation and rage the woman cried, "Well, what am I to do, I have nearly no money, I am a single mother, I have cold children, they'll be ill, they might *DIE*. I can't even see where I am going through the windows, the car is a death trap". The guy thought studiously for a moment then said loudly, "Well madam, I would take them to a charity shop, get 4 cheap but warm coats, pick up a train timetable, and sell the car come Spring, we could store it for you for a fee". On that note he disappeared out the back, not to be seen again, to be replaced by a colleague who ignored the woman now threatening to sue Ford and have her friend sacked, and served me... I am sure these counter people could (and perhaps should), write a book. Quote Link to comment Share on other sites More sharing options...
Paul Posted December 11, 2015 Share Posted December 11, 2015 They see this country as a soft touch and bring their ways with them. Quote Link to comment Share on other sites More sharing options...
ellis Posted December 11, 2015 Share Posted December 11, 2015 More concerned that you were in a Ford garage to be honest. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 11, 2015 Author Share Posted December 11, 2015 I have to slum it and work on the odd Ford, it's a terrible life, but the bills keep on a keepin' on... Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 11, 2015 Share Posted December 11, 2015 i worked on an x sport or something a few weeks ago at a local accident repair centre , the whole thing is made in india , they had to wait a few months to get a rear screen cheapest pile of shite ive seen with a ford badge on it Quote Link to comment Share on other sites More sharing options...
Paul Posted December 11, 2015 Share Posted December 11, 2015 More concerned that you were in a Ford garage to be honest. Manufacturist !! Quote Link to comment Share on other sites More sharing options...
ellis Posted December 11, 2015 Share Posted December 11, 2015 Manufacturist !! Sort of thing I'd expect a BMW driver to say to be honest Quote Link to comment Share on other sites More sharing options...
j_jza80 Posted December 11, 2015 Share Posted December 11, 2015 They see this country as a soft touch and bring their ways with them. Ford dealers? Quote Link to comment Share on other sites More sharing options...
Paul Posted December 11, 2015 Share Posted December 11, 2015 Sort of thing I'd expect a BMW driver to say to be honest and Toyota on the odd occasion Quote Link to comment Share on other sites More sharing options...
Paul Posted December 11, 2015 Share Posted December 11, 2015 Yep, I've heard the eastern Euros giving it sh*t round the doctors and dentists too, they think the UK owes them something and we're idiots, they have a sh*t attitude if it don't go right for them. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 11, 2015 Author Share Posted December 11, 2015 Ford dealers? Haven't you seen their new model, the Mondago? Quote Link to comment Share on other sites More sharing options...
j_jza80 Posted December 11, 2015 Share Posted December 11, 2015 Yep, I've heard the eastern Euros giving it sh*t round the doctors and dentists too, they think the UK owes them something and we're idiots, they have a sh*t attitude if it don't go right for them. Skoda and Dacia? The nerve of it, bloody immigrant cars, coming here, taking our dealerships. Send them all back. Quote Link to comment Share on other sites More sharing options...
Benjy Posted December 11, 2015 Share Posted December 11, 2015 I love it when people tell me they've got no money to fix their car. I don't own the car, so I don't own the problem! Quote Link to comment Share on other sites More sharing options...
peter richards Posted December 11, 2015 Share Posted December 11, 2015 i would have shown her the door with my boot up her arse cheeky twat Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 12, 2015 Author Share Posted December 12, 2015 I guess he did, subtly, in a way that kept his job Quote Link to comment Share on other sites More sharing options...
bignum Posted December 12, 2015 Share Posted December 12, 2015 I can just imagine you trying not to giggle out loud. Quote Link to comment Share on other sites More sharing options...
Sanya Posted December 12, 2015 Share Posted December 12, 2015 It sounds like this lady is not very bright with poor manners which has nothing to do with being a foreigner, we don't know the full history of the purchase though, maybe she was promised a warranty or the car is still under factory warranty which in this case she might be right, the flap should be repaired by Ford. Factory warranty is valid regardless who you buy a car from Quote Link to comment Share on other sites More sharing options...
cered Posted December 12, 2015 Share Posted December 12, 2015 If she can't afford to drive how can she afford 4 kids? Someones poor life decisions shouldn't be anyone elses burden IMO. Fair play on Mr Ford not losing his cool and remaining professional Quote Link to comment Share on other sites More sharing options...
Abz Posted December 12, 2015 Share Posted December 12, 2015 Single mother with 4 kids and fairly new car but has no money... something isn't right here. What also isn't right is you have foreigners where you are Chris, I thought you burned them at the stakes?! Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 12, 2015 Author Share Posted December 12, 2015 The "local" Ford dealer is a fair way away Bear in mind I myself am a foreigner in these parts, one is not trusted until at least 3, very preferably more, generations have elapsed without leaving the county. I got some real grief when I moved here, verging on the unpleasant, until I bit the bullet and told the worst perpetrator that he should welcome us "outsiders" as it was quite apparent some fresh genes were needed locally A do or die remark, but the risk was worth it, he shut up and is maybe yet still working on my implication some years later Quote Link to comment Share on other sites More sharing options...
Chris6t9 Posted December 12, 2015 Share Posted December 12, 2015 Women ey, always moaning about something. Quote Link to comment Share on other sites More sharing options...
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