Kopite Posted March 20, 2015 Share Posted March 20, 2015 Right, ive had this problem for a while now and I'm getting fed up and sky have been useless. My downstairs sky HD box can't connect to On Demand - it says the internet connection is ok but the connection to On Demand is the problem.I've tied the usual resetting the network, rebuilding the planner etc and no joy. It sometimes briefly connects and then freezes before saying to correct to broadband. Google bought up people with similar problems which was remedied by changing their wireless DNS settings but I've got a Virgin Superhub which won't allow that. My upstairs box has no problems so I'm assuming the wireless is not the problem. Anyone had a similar issue? Quote Link to comment Share on other sites More sharing options...
JordanC Posted March 20, 2015 Share Posted March 20, 2015 Is it the actual box itself that's causing the issue? Can't see why DNS would cause that issue with only 1 box, I'd expect both of them to play up. Do you have a friend/relative who'll let you pinch their box for an hour?? Have you also tried doing a full system reset on the Sky box that's causing the problem?? Quote Link to comment Share on other sites More sharing options...
Tyson Posted March 20, 2015 Share Posted March 20, 2015 Can you swap the boxes round to see if it's the box at fault ? Quote Link to comment Share on other sites More sharing options...
berg Posted March 20, 2015 Share Posted March 20, 2015 How are you connecting? Ethernet? wireless connecter? or box with built in wifi? I work for sky Quote Link to comment Share on other sites More sharing options...
Kopite Posted March 20, 2015 Author Share Posted March 20, 2015 Is it the actual box itself that's causing the issue? Can't see why DNS would cause that issue with only 1 box, I'd expect both of them to play up. Do you have a friend/relative who'll let you pinch their box for an hour?? Have you also tried doing a full system reset on the Sky box that's causing the problem?? Tried the full reset, no luck at all. Everyone i know has virgin this way unfortunately, i cant see it being the DNS either if the other box is okay either, those who found that to be the problem hadn't stated if they had more than 1 box How are you connecting? Ethernet? wireless connecter? or box with built in wifi? I work for sky Wireless connector dude, thought of swapping them but was thinking it wouldnt be that if the internet connection always says it's fine? Quote Link to comment Share on other sites More sharing options...
berg Posted March 20, 2015 Share Posted March 20, 2015 Be worth trying another connector, on the sky box network screen check that the security type says WPA-2 Quote Link to comment Share on other sites More sharing options...
Kopite Posted March 21, 2015 Author Share Posted March 21, 2015 Ill swap them and check that later tonight dude Quote Link to comment Share on other sites More sharing options...
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