Pixelfill Posted June 22, 2013 Share Posted June 22, 2013 As some of you know I had the Supra recovered to my local Toyota main dealer with a failing crank pulley in October last year. I wasn't overly impressed With their service tbh. especially the fact that they didn't have the required SST and eventually used a 1/2" drive gun to complete the job, and the extra miles and full boost whilst in their care. Anyway I got my car back and was just pleased to have had the crank pulley fixed. Fast forward to now, and the Supra is currently in the care of a respected trader who has expressed concerns with the crank pulley. They've just completed a repair to the PS pump, and is thinking it might be caused by the crank pulley fault. Now how do I go about raising a dispute with Toyota. If there is an issue with the crank pulley I don't want them trying again, but if I have the fault rectified before they see it how can I raise a dispute. Anyone know how best to broker this issue with Toyota. I obviously feel I've a claim for poor workmanship, but given their inability to resolve the problem with such a critical part I'm loathe to let them try again. But wouldn't want to have to collect the car with a known issue only to show the problem for a claim. I'd rather have the fault fixed and claim afterwards, but realise Toyota would want to at least see the problem, and be offered a chance to resolve it. Would a report from the trader and photo evidence be enough for a claim after the work had been rectified? At the moment this is all hypothetical as the trader wants to investigate further, but I trust their gut instinct enough to prepare for the inevitable. Quote Link to comment Share on other sites More sharing options...
DaveR Posted June 22, 2013 Share Posted June 22, 2013 I'm pretty sure it's your prerogative to have whomever you want repair your car, especially given the fact you're so obviously displeased with the main dealership's efforts in the first place. I had something similar with my last car. I won't go into all the details, but I eventually took my car back off the company I had originally tasked to do the work I wanted (with some force, incidentally...) and then had a full independant report conducted by a reputable company on how bad a job they'd done that gave me enough evidence to sue (my car was a write off ) successfully. Quote Link to comment Share on other sites More sharing options...
Pig Posted June 22, 2013 Share Posted June 22, 2013 hi mate, If you want to pursue the complaint then you really need to either take the car into the dealer or get a written report as to what is wrong with it and go direct to Toyota complaints department. Good luck, you will need it. Quote Link to comment Share on other sites More sharing options...
SkydiveMacca Posted June 22, 2013 Share Posted June 22, 2013 Surely this would fall under the Sale of Goods Act? What has been sold / provided is not fit for purpose and has not lasted for a reasonable amount of time? Quote Link to comment Share on other sites More sharing options...
stevie_b Posted June 22, 2013 Share Posted June 22, 2013 It'd be worth finding out if the dealer is run by Toyota UK, or is a franchise. Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted June 22, 2013 Author Share Posted June 22, 2013 Cheers for the input guys, will see what the forum trader has to say and then pursue Toyota Quote Link to comment Share on other sites More sharing options...
dangerous brain Posted June 22, 2013 Share Posted June 22, 2013 Might be worth your while taking it into another Toyota dealer and see what they diagnose on the car? Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted June 26, 2013 Share Posted June 26, 2013 The forum trader says it's fine, and an optical illusion due to the PAS pump pulley bearing being goosed and causing the belt to wibble about. Drama over Stand down lawyers Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted June 26, 2013 Author Share Posted June 26, 2013 Cheers Chris I meant to update this thread following our conversation yesterday but forgot. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted June 26, 2013 Share Posted June 26, 2013 No worries, not got much done today for various reasons, but cams out tomorrow and seals in, I hope. Water pump on the way. Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted June 26, 2013 Author Share Posted June 26, 2013 :yahoo:Yey, thanks Chris. Quote Link to comment Share on other sites More sharing options...
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