Shane Posted May 15, 2012 Share Posted May 15, 2012 So, the missus calls me at work today to say her laptop has locked up with a message on the screen saying it has the cyptovirus and if she pays £100 it will be cleared. I did a quick search and found a step by step guide to remove it, but it wont boot in safe mode at all and will only boot in normal mode and then you see her normal desktop for a split second before the message comes up and that's your lot. Before I take it into work tomorrow and let the IT guys mess it up completely, anyone have any suggestions? its a Acer aspire running XP, and has no CD drive to boot from. Quote Link to comment Share on other sites More sharing options...
TubbyTwo Posted May 15, 2012 Share Posted May 15, 2012 can you not run any dos based removers? Quote Link to comment Share on other sites More sharing options...
Shane Posted May 15, 2012 Author Share Posted May 15, 2012 well at the moment it will not boot in any of the safe modes, it looks like it will then you get a message up saying it has encountered a problem and the only thing you can do is get it to boot from the last known good configuration which take you back to where you started, ie. quick glimpse of the desktop and then the message. So I cant even get it into dos, just discovered that if i go into the bios and then the boot menu, I can boot from usb so I guess I need to make a boot stick on another xp pc and then go from there? Quote Link to comment Share on other sites More sharing options...
The-Plethora Posted May 15, 2012 Share Posted May 15, 2012 does this message appear after the user logs in? Do a CTRL+ALT+DEL and go to new from the toolbar and type explorer.exe which should hopefully bring your start bar and windows icons up as I guess this is hiding them. You should have a nose around the processes tab and end anything dodgey looking. Quote Link to comment Share on other sites More sharing options...
Shane Posted May 15, 2012 Author Share Posted May 15, 2012 does this message appear after the user logs in? Do a CTRL+ALT+DEL and go to new from the toolbar and type explorer.exe which should hopefully bring your start bar and windows icons up as I guess this is hiding them. You should have a nose around the processes tab and end anything dodgey looking.yes but ctrl alt del had been disabled by it and the only thing it would let you do was enter a payment code. Luckily she had recently made a back up of her file onto a stick so I went back to factory default by using alt f10 and re-installed xp from the partition. seems ok for now. First thing I downloaded and ran was windows defender so hopefully this will alert her to anything else as it happens. Quote Link to comment Share on other sites More sharing options...
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