GeordieSteve Posted July 26, 2005 Share Posted July 26, 2005 Is anyone else having a really bloody hard time with these lot?!?!?!? It takes me 6 week to get a single desktop phone delivered and even then I have to push them to do anything! I've been waiting for 11 internal lines to be set up which I ordered 3 weeks ago and, after being passed to 8 BLOODY EMPLOYEES the order still hasn't been placed!!!!! Worst part is... these phones and lines are for my new (although now old) MD and FD who no doubt already think I'm a bit of an arse because they haven't even got phones to use!!!! You think this would hurry them up wouldn't you. Useless B****** Quote Link to comment Share on other sites More sharing options...
how_supra Posted July 26, 2005 Share Posted July 26, 2005 Don't say that I've just negotiated and signed a contract for the BT Business Plan!!! oh dear............. With regards to MD's and technology.......... I get "unreasonable requests" alot from my MD's as well, who go swanning off to Isreal etc, and then ring me up because their 3g data cards aren't working. My point is it is slightly out of your control. With my situation, the only way they can resolve the coverage issue is to buy a flipping satelite. I feel for you mate. Have you got a BT account manager who you can rollock? You could also get an other licenced operator to set you up some lines as well. Although that does mean having a new supplier and a seperate contract. Quote Link to comment Share on other sites More sharing options...
GeordieSteve Posted July 26, 2005 Author Share Posted July 26, 2005 The first lad who I was speaking to has since been sacked because of it (lazy git). I spoke and complained to two account managers who couldn't give a toss basically). I'd be more than happy to get rid of BT now and I'll be looking for another cnotract. I put in a complaint to customer services and got a mail back... "we're busy... we'll try and get back to you within 48 hours". It's a joke mate it really is Quote Link to comment Share on other sites More sharing options...
how_supra Posted July 26, 2005 Share Posted July 26, 2005 Since the markets been de-regulated other licenced operators can provide you the same products that BT can. Line rental, ISDN, fax and conference call lines and so on. Its a toughy choice. I personally would have prefered to have signed with an OLO but the difficulty is with convincing "others" that smaller companies offer better service, and whilst all the charges are pretty similar across the board now a days, what you get with an OLO is service level as well. On the other hand, OLO's don't necessary have the same level of maintence support. Plus BT are developing this convergence technology thingey that will be shoved in businesses probably before christmas, and I strongly suspect that our MD's will want a piece of that I can give you some names of companies if you want. Have you tried the good old adage of pressing "0" lots of times to get hold of someone? Quote Link to comment Share on other sites More sharing options...
Supragal Posted July 26, 2005 Share Posted July 26, 2005 My colleague made our BT account manager cry. It's a nightmare company, it's just too big. The right hand doesn't know what the left is doing as the saying goes. For every job they do right, theres 5 or so that aren't right. I could list LOTS of them!! Quote Link to comment Share on other sites More sharing options...
Gaz Walker Posted July 26, 2005 Share Posted July 26, 2005 Oh the good old days when we moved 500 yards down the road, I spent 8 hours on the phone to BT over 4 days, spoke to 27 different people. Steve - you calling a national number or BT Newcastle? The local business team are actually pretty useful at getting stuff done. Regards, Gaz. Quote Link to comment Share on other sites More sharing options...
GeordieSteve Posted July 26, 2005 Author Share Posted July 26, 2005 Email dude. I've got a representitive who I normally speak to (well she's a new one since they sacked the last one). I think they're local but they act Jamaican, in no hurry to do nowt. Luckily my new MD is a nice bloke and understands whats going on but it still makes me look a bit of an a**e Quote Link to comment Share on other sites More sharing options...
Pete Posted July 26, 2005 Share Posted July 26, 2005 Don't start me on BT...seriously - I'm sick up to the back teeth of them. They've f*cked up loads of exchanges in their 2Mb upgrade of ADSL through out the country and they'recurrently running a 5 day response time to respond to tech help. NOT fix it - RESPOND to it. Some of my customers are giving me a right load of crap over it. Worst thing is, there's no one you can shout at. rant rant rant rant Quote Link to comment Share on other sites More sharing options...
Tom S Posted July 26, 2005 Share Posted July 26, 2005 But............. I am a BT Mobility Specialist for Major Business Customers and currently manage over 500+ Corporate accounts. I deal with Mobile and yes the Convergence story and if your having problems can only apologise. Some people do not have the same feeling for customer servive that I do, If any one wants to Pm me there email addresses for work, I will try to find out who is your account manager and relate on to them. If you ask any of my customers they will tell you I always put them first. The smaller customer is worth more than the big spender, we all know that. Again I am opening my self up for grief but, I am proud of my customer service. So Geordie Steve, send me some details and I will let you know wj=hat ever I can. Tom Quote Link to comment Share on other sites More sharing options...
GeordieSteve Posted July 26, 2005 Author Share Posted July 26, 2005 Mate, very much appreciated. I do have the details of our contract but she's on holoday at the mo. I'll sort it out with them some how (hopefully soon before I get into trouble at work). Cheers tho big man! Much appreciated Quote Link to comment Share on other sites More sharing options...
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