Digsy Posted January 3, 2012 Share Posted January 3, 2012 On the offchance someone on here has one and managed to get it working: I live in a patchy reception area so I decided to buy one of these things. I set it up last night and hey presto - it simply doesn't work. The box iteslf comes with virtually no instructions apart from a small leaflet tellling you how to plug it in and recognise if it is working or not. After doing some digging on the Vodafone help forum I came across a pretty lengthy troubleshooting and setup guide (which is a lot more in depth than the simple "Plug and play" description). In short I have checked that my internet connection is OK, assigned it a fixed IP, created the necessary port forwarding rules in my router. I even put the Suresignal's IP address in the DMZ to bypass the firewall entirely and it still won't work. The "status" light to say it is connected to Vodafone's remote server never lights up. Another think I found on the Vodafone forum is that there are literally hundreds of posts from frustrated users who have the same issue - it won't set itself up and refuses to work even after you configure it manually. Because this is not "vanilla" Vodafone stuff that you can't fix by "taking the SIM card out and wiping it", their helpline is virtually useless. If anyone reading this has one that works, any pointers would be gratefully received. Quote Link to comment Share on other sites More sharing options...
Gaz6002 Posted January 3, 2012 Share Posted January 3, 2012 Mine works perfectly. Where I was getting 1 or 2 bars of GPRS I now get five bars of 3G. I didn't do anything that you've described though... I just plugged it in, logged onto the console of the Suresignal, told it which number to look for (i.e. registered my mobile) and then that was it. What I did notice is that it took a while to work itself up to speed. It wasn't instant by any stretch of the imagination. It may have even been a few weeks before it worked well. Quote Link to comment Share on other sites More sharing options...
AlexM Posted January 3, 2012 Share Posted January 3, 2012 I had to change ISP to get mine to work, I spent ages going through all the FAQs and advice, setting up forwarding / dmz / resetting the router etc with no progress. Took it in to work and it was plug and play. Murphx seem to block it, which didn't leave me with a lot of choices - went to Zen. Quote Link to comment Share on other sites More sharing options...
Gaz6002 Posted January 3, 2012 Share Posted January 3, 2012 Could be an ISP thing I guess. I'm with Sky. Quote Link to comment Share on other sites More sharing options...
johnny g Posted January 3, 2012 Share Posted January 3, 2012 From what I've read, Sure Signal uses UDP 500 VPN into Vodafone, so as long as your ISP allows VPN via UDP, then you should be ok. Quote Link to comment Share on other sites More sharing options...
Digsy Posted January 3, 2012 Author Share Posted January 3, 2012 I'm with PlusNet. I'm on a legacy package that doesn't have any specific restructions applied to it, so I should be OK. I'll drop them a line on their forum to make sure, though. Quote Link to comment Share on other sites More sharing options...
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