Abz Posted December 19, 2011 Share Posted December 19, 2011 Got a letter the other day from Very asking to call them about my account... Baffled as I don't have a Very account, I called them today. They asked me if I placed an online order for a set of headphones worth £300. Which I hadn't, although I had been looking at some decent headphones recently. Anyway she told me that someone has placed an online order with my details & they got suspicious when the delivery address was different from mine, hence why they sent a letter. They then gave me a free phone number for the fraud department, the lady here advised she was going to let the credit agency know so then if further credit applications get made from anywhere they will be extra cautious. I then asked, what details did they use. She replied "Your name, Date Of Birth & your Address". Now, does anyone else find that worrying? I explained this to the lady but she didn't seem to want to understand. I told her it is ridiculous that anyone can place any order with such little information. I told her that I could name most of my friends/family & even strangers with a name, DOB & address. If it was £10 or £20 value then I understand but something worth £300!?! Anyone else agree? Or am I being grumpy as usual? Quote Link to comment Share on other sites More sharing options...
jonathanc Posted December 19, 2011 Share Posted December 19, 2011 Never heard of Very but I hope you didn't give out too much info on the phone. Identity theft is rampant at the moment due to the boom of the internet and everyone doing everything online. It is easy to steal a lot of your ID just using some social enginerring and your FB details... I don't think anyone can buy anything online without valid card details though so you might want to check your cards to see if they were cloned... Quote Link to comment Share on other sites More sharing options...
stevie_b Posted December 19, 2011 Share Posted December 19, 2011 That does seem a bit lax. Often online retailers will insist the first order is sent to the address that the credit card is registered at. Quote Link to comment Share on other sites More sharing options...
DamanC Posted December 19, 2011 Share Posted December 19, 2011 She replied "Your name, Date Of Birth & your Address". Most e-tailers just request a name, address and an email address. What the woman at the end of the phone didn't explain is your name, address and postcode should be verified with your bank when you use your card, hence why they managed to catch it. Personally I think the system is flawed if they allow a "customer" the option to post to an alternative address. We get it all the time, but then we only post to a customers billing address. Quote Link to comment Share on other sites More sharing options...
Kopite Posted December 19, 2011 Share Posted December 19, 2011 Had this recently with TMobile, got a bill for about £240 and insurance documents for a phone. They were quite good with dealing with it, police logged it. Quote Link to comment Share on other sites More sharing options...
Abz Posted December 19, 2011 Author Share Posted December 19, 2011 Never heard of Very but I hope you didn't give out too much info on the phone. Identity theft is rampant at the moment due to the boom of the internet and everyone doing everything online. It is easy to steal a lot of your ID just using some social enginerring and your FB details... I don't think anyone can buy anything online without valid card details though so you might want to check your cards to see if they were cloned... No I didn't, she did request for more information but I advised her to write to me instead. That does seem a bit lax. Often online retailers will insist the first order is sent to the address that the credit card is registered at. Exactly Steve, seems very lax to be able to order something online without no credit information. Most e-tailers just request a name, address and an email address. What the woman at the end of the phone didn't explain is your name, address and postcode should be verified with your bank when you use your card, hence why they managed to catch it. Personally I think the system is flawed if they allow a "customer" the option to post to an alternative address. We get it all the time, but then we only post to a customers billing address. That is the thing Daman no bank details were needed, just Name, DOB & Address is enough. Quote Link to comment Share on other sites More sharing options...
Abz Posted December 19, 2011 Author Share Posted December 19, 2011 This is the company: http://www.very.co.uk/ Quote Link to comment Share on other sites More sharing options...
ozz Posted December 20, 2011 Share Posted December 20, 2011 This doesn't sound right - if all they were doing is placing an order with your details and didn't have a card then it means the vendor is giving you credit. I don't know any retailer that would do that (or stay in business very long). On a related note - I hate when retailers wont ship to alternate addresses, its a very common requirement for gifts and a shame they have to restrict it. For instance, I just ordered the girlfriend a bag from a designer in new york, paid from my home in wales and delivered to her home in canada, worked perfectly. Quote Link to comment Share on other sites More sharing options...
Abz Posted December 20, 2011 Author Share Posted December 20, 2011 This doesn't sound right - if all they were doing is placing an order with your details and didn't have a card then it means the vendor is giving you credit. I don't know any retailer that would do that (or stay in business very long). On a related note - I hate when retailers wont ship to alternate addresses, its a very common requirement for gifts and a shame they have to restrict it. For instance, I just ordered the girlfriend a bag from a designer in new york, paid from my home in wales and delivered to her home in canada, worked perfectly. Yep, they were giving credit on the base that the fraudster got my name, DOB & address correct. They only got suspicious when they buyer wanted it delivered to an alternative address. I was thinking last night, if I flat shared or rented a flat. I could order something in the landlord's name & then once it arrives the following day I could bugger off. All I would need is the landlord's name & address, the DOB you could get easily! Seems a bit silly to be able to provide credit this way. Quote Link to comment Share on other sites More sharing options...
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