Steviekid Posted July 21, 2011 Share Posted July 21, 2011 A friend of mine from work for some reason bought a Citroen C2 1.4 diesel from a large dealer in the area a few months ago and paid for a 12 month warranty. The car developed starting issues within a matter of weeks and hasn't been right since. It only holds 50mph uphill and the mpg went from 70 to around 50. It has been back at the garage 8 times since then (including them sending it to a citroen dealer a couple of times) but is still exactly the same. They have asked for reports each time about what's been done but the garage has refused. The courtesy car supplied also has a £2k insurance excess so they're too scared to drive it anywhere! The garage (Border Cars) are now basically saying that they acknowledge something is wrong with it but since there's no fault code on the diagnostic they can't do anything about it! Needless to say my friend (and myself) think this is unacceptable! I've told her to either ask for a full refund, another car or to get it fixed at a decent garage and try and get the money back from Border Cars. Does anyone know if she'll be legally entitled to any of the above? This is the same garage that tried to remove a locking wheel nut from my girlfriends RX8 and destroyed the wheel (then refused to supply a new one). Quote Link to comment Share on other sites More sharing options...
ronttuk Posted July 21, 2011 Share Posted July 21, 2011 i would contact trading standards anything sold has to be fit for purpose if it is not running right i doubt it will pass a mot there for not fit for purpose Quote Link to comment Share on other sites More sharing options...
dr_jekyll Posted July 21, 2011 Share Posted July 21, 2011 go down there with a few heavys. that seems to work down here Quote Link to comment Share on other sites More sharing options...
SupraAyf Posted July 22, 2011 Share Posted July 22, 2011 Sadly, there aren't too many rights pertaining to the purchase of a house or a car in this country i.e. the two main purchases that you are ever likley to make. Persistance and a knowledge of the consumer rights booklet will always help though. Quote Link to comment Share on other sites More sharing options...
Abz Posted July 22, 2011 Share Posted July 22, 2011 Keep harassing them, you have a warranty for the car. That is there to cover you should problems occur & you have a problem. They should advise the dealer, if you are not able to fix the issue then I would like my money back or a replacement car. Quote Link to comment Share on other sites More sharing options...
SupraAyf Posted July 22, 2011 Share Posted July 22, 2011 Here are three good reads when it comes to cars and problem rectification issues, plus purchase rights. http://www.mkivsupra.net/vbb/showthread.php?142401-My-new-car-1000-s-of-scratches&highlight=dodge+nitro http://www.mkivsupra.net/vbb/showthread.php?158012-SEAT-dealer&highlight=dodge+nitro http://www.mkivsupra.net/vbb/showthread.php?203772-Legal-help-needed-or-opinions&highlight=dodge+nitro Quote Link to comment Share on other sites More sharing options...
sideexitsupra Posted July 22, 2011 Share Posted July 22, 2011 Might also be worth contacting the warranty company direct if it is not underwritten by the dealer. Did you friend buy the car on finance? If so get the finance company involved. I believe your friend may be within their rights to withhold payments until it is rectified, but don't quote me on that. Quote Link to comment Share on other sites More sharing options...
mark newman Posted July 22, 2011 Share Posted July 22, 2011 why don't they get a report from a Citroen main dealer, of the problem , and go back to the garage and say fix it. Quote Link to comment Share on other sites More sharing options...
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