merckx Posted July 2, 2005 Share Posted July 2, 2005 Ordered a large rear plate from fancyplates 16 days ago, they took my money 12 days ago. I'm still feckin waiting. Sent them 3 emails and haven't had one reply. I'm going to ring them on Monday Their customer service is none existant, what's the point in having an email address if you don't answer them. What a good way to lose business! Anyone else have any problems? I know they were overloaded with orders about 5 or 6 weeks ago and so had to wait longer but this was indicated on their website. Quote Link to comment Share on other sites More sharing options...
ivan Posted July 2, 2005 Share Posted July 2, 2005 Yep, I ordered mine last weekend. So I'm not holding out much hope of seeing them before August... Quote Link to comment Share on other sites More sharing options...
terribleturner Posted July 2, 2005 Share Posted July 2, 2005 I saw on their website a week or 2 back that they weren't taking any orders for a few days due to being backed up with orders. Was about to order a plate for my bike today, but may look around. Quote Link to comment Share on other sites More sharing options...
JohnK Posted July 2, 2005 Share Posted July 2, 2005 I've used them a few times, the one time they didnt hit the delivery deadline, I called them and they couldnt have been more helpful. I know email should be the prime method of comunication for a web based company but I find it no substitute for actually talking to someone - just remember to take their name. Quote Link to comment Share on other sites More sharing options...
Steviekid Posted July 2, 2005 Share Posted July 2, 2005 I got a set from these guys about three weeks ago. Took a bit longer than I expected but were here within tens days. Very good quality too. Quote Link to comment Share on other sites More sharing options...
Kopite Posted July 2, 2005 Share Posted July 2, 2005 i got my plates from them, only took a few days. best bet is to ring them.... easier said than done! Quote Link to comment Share on other sites More sharing options...
Guest Sakura Posted July 2, 2005 Share Posted July 2, 2005 I ordered a set last weekend, and they arrived on Thursday. The only problem I had was that they didn't confirm the order was accepted, didn't respond to 3 emails asking what was going on with the order, and then the plates just turned up! I emailed them again to say "Thanks, but your customer communication is crap" - still no response! Quote Link to comment Share on other sites More sharing options...
merckx Posted July 6, 2005 Author Share Posted July 6, 2005 I emailed them again to say "Thanks, but your customer communication is crap" - still no response! That's what I'll do aswell when the plate comes" It's been 3 weeks since I ordered the plate, I rang them up today and she checked on the order. She said because I ordered the large plate for the back of the car they didn't have any plastic big enough and it won't be coming in until next week. So if it comes next week this will mean I've waited 4 feckin weeks for a plate. What a load of bollox, she said " didn't anyone phone you", to which I said No! Their customer service is absolutely diabolical. :thumbdown Quote Link to comment Share on other sites More sharing options...
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