CJ Posted April 7, 2011 Share Posted April 7, 2011 I have a Landlords Insurance Policy with Simply and part of the policy I took out was for emergency repairs. I recently got a call from the tenants to say that there was water leaking through the kitchen ceiling coming from the bathroom / shower area. I told them to stop using the shower and got in touch with the insurers who were very helpful and arranged for a plumber to go out and fix it. They have just rang me to say that I will need to pay the plumber extra money direct before he starts as he needs to do some "explore and inspection" work before he can ascertain what the problem is. What this work entails is the removal of a row of tiles at the base of the shower unit and the removal of the shower base to get at the fittings. Now, correct me if I am wrong, but how the feck does he expect to get at the leak and fix it (as in the policy) without removing things that are in the way? Surely this is yet another ploy by the insurance companies to rip us lot off and cover some of his costs? Quote Link to comment Share on other sites More sharing options...
Dnk Posted April 7, 2011 Share Posted April 7, 2011 Great being a landlord isn't it. Feel for you Colin having been there, am still there and waiting for the next drama. Quote Link to comment Share on other sites More sharing options...
CJ Posted April 7, 2011 Author Share Posted April 7, 2011 Great being a landlord isn't it. Feel for you Colin having been there, am still there and waiting for the next drama. This after a recent call out to a heating engineer to "fix" the boiler. It transpired that in the 5 mins he was there he turned the pressure up on the combi boiler but I ended up having to fork out 80.00! Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted April 7, 2011 Share Posted April 7, 2011 I could (and perhaps will) write a book on tenants..... Nightmare. Sounds a bit like turbo warranties. Sound great until you try to use them Quote Link to comment Share on other sites More sharing options...
Dnk Posted April 7, 2011 Share Posted April 7, 2011 Dont get me started with boiler/gas fitters ! They make car traders look honest no offence meant to any honest ones that might be out there Quote Link to comment Share on other sites More sharing options...
snake Posted April 7, 2011 Share Posted April 7, 2011 sounds like it would be just as fast to cut a section out of the ceiling underneath the shower base to get at the fittings. Quote Link to comment Share on other sites More sharing options...
CJ Posted April 7, 2011 Author Share Posted April 7, 2011 sounds like it would be just as fast to cut a section out of the ceiling underneath the shower base to get at the fittings. Ah but that would mean using some sort of initiative eh? Quote Link to comment Share on other sites More sharing options...
supra digsey Posted April 7, 2011 Share Posted April 7, 2011 im a plumber and do insurance work and what youve said is spot on. £60 call out charge then see what the damage is. then do the job. its just the way the companys work mate. Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted April 8, 2011 Share Posted April 8, 2011 im a plumber and do insurance work and what youve said is spot on. £60 call out charge then see what the damage is. then do the job. its just the way the companys work mate. But if the work is going to be covered under insurance why should Colin pay the upfront call out fee? That's tantamount to a policy excess. Mike Quote Link to comment Share on other sites More sharing options...
CJ Posted April 8, 2011 Author Share Posted April 8, 2011 But if the work is going to be covered under insurance why should Colin pay the upfront call out fee? That's tantamount to a policy excess. Mike The silly thing is, they are not calling it a call out fee. They are saying that as he has to remove a row of tiles and take away the shower tray to get at the problem, then this is "inspect and explore" and not repair and therefore not covered under the policy. Now, how the hell they think they can repair a leak that is under the shower tray without removing it is beyond me! Quote Link to comment Share on other sites More sharing options...
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