a98pmalcolm Posted February 25, 2011 Share Posted February 25, 2011 Due to my PC taking forever to sort and not logging on from it my Hotmail account has been blocked. I Prosume its because i was using my phone to access e-mails and they thought it was someone else hacking in. Anyone else had this and know how to sort it? Iv tryed reseting the password but no luck. Many thanks Paul Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted February 25, 2011 Author Share Posted February 25, 2011 .. Quote Link to comment Share on other sites More sharing options...
Josh Posted February 25, 2011 Share Posted February 25, 2011 Are there any contact details on the hotmail website to contact staff? If not then I'm sure if you Google the problem, you'll find the answer. Good luck Quote Link to comment Share on other sites More sharing options...
Scott Posted February 25, 2011 Share Posted February 25, 2011 Is it blocked on your phone also? Quote Link to comment Share on other sites More sharing options...
BazzaAlpine Posted February 25, 2011 Share Posted February 25, 2011 I access my hotmail from loads of different devices and don't have any trouble. Check if you can still get in via the phone but it sounds like you hotmail may have been hijacked :s Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted March 2, 2011 Author Share Posted March 2, 2011 hay all. i got in contact with them but they were no help.. So im now google mail!! Quote Link to comment Share on other sites More sharing options...
Scott Posted March 2, 2011 Share Posted March 2, 2011 You have wierd ways of solving problems I've lost my keys, I'll just move house. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted March 2, 2011 Author Share Posted March 2, 2011 haha its not that bad scott. I was getting e-mails sent from my account to people so i had to delete most of my contacts as people thought i was trying to sell viagra to them.. So leaving hotmail was playing the mind for a while. I did all i could, contacted customer suport they said all the details i gave wasnt good enough to unblock the account so i messaged back all the folders i can remember that i had made and still heard nothing back... Is its more like "iv lost my keys and people are refusing to change my locks" so i have gone else were to get my locks changes and i will use them from now on.. I could mess about waiting for Hotmail to keep telling me they wont unblock it when i have to contact people!! So all is gmail now, all online accounts have been changed, all back to normal but better as im liking gmail! Quote Link to comment Share on other sites More sharing options...
Scott Posted March 2, 2011 Share Posted March 2, 2011 Sounds like your account has been compormised, Hotmail noticed it and shut the account before any damage was caused to other people. If that is the case you can understand their aprehension. Better off away from hotmail anyway, I only use my account as a junk email addy for when sites want my info No chance of you having a virus or spyware on your system is there? Definitely need to check if friends were getting advertising emails from you. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted March 2, 2011 Author Share Posted March 2, 2011 Hi scott, nope no spyware on my system. I hear loads of people get this with Hotmail. Seems to be a common issue. I do understand why they do this tbh.. I was using my phone for e-mails and work pc so they then realise that its not from the trusted IP address. But still there should be a more simple way to unblock.. One of the questions was "what is the answer to the secret question?" i was like "i cant even remember the question it was so long ago i set the account up, infact it was 1998 i did it all hense "a98pmalcolm" they could at least ask the question so i know what my answer would be i.e: first pets name, mothers maidon name.... Quote Link to comment Share on other sites More sharing options...
Scott Posted March 2, 2011 Share Posted March 2, 2011 Hi scott, nope no spyware on my system. I hear loads of people get this with Hotmail. Seems to be a common issue. I do understand why they do this tbh.. I was using my phone for e-mails and work pc so they then realise that its not from the trusted IP address. But still there should be a more simple way to unblock.. One of the questions was "what is the answer to the secret question?" i was like "i cant even remember the question it was so long ago i set the account up, infact it was 1998 i did it all hense "a98pmalcolm" they could at least ask the question so i know what my answer would be i.e: first pets name, mothers maidon name.... It's nothing to do with the IP bud. I think the fact you were on your phone is just a coincidence. I have opened my hotmail on many many different PCs and phones over the years and not had an issue. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted March 3, 2011 Author Share Posted March 3, 2011 It said about using my trusted PC [Paul-PC] Which is the name of the PC in my room that was out of action for weeks. So thats why i thought it could have been something to od with that.. http://img109.imageshack.us/img109/7831/captureoy.jpg Tryed logging in with the trusted pc and no luck,, not that it matters now but out of interest that whats what it looks like when i try and log in Quote Link to comment Share on other sites More sharing options...
Scott Posted March 3, 2011 Share Posted March 3, 2011 My money would be on the reason it says in the top line "junk messages". Especially given that your friends were receiving them. Someone has been getting them from you and reported your account, not necessarily a friend of course Quote Link to comment Share on other sites More sharing options...
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