Homeserve gas heating trouble

[Dash Rendar]

We've been having some heating trouble lately.

 

A few weeks ago, the heating would only come on IF The water was turned on. So, during the cold snap, if we wanted heating, we had to waste hot water to get the water to come on.

 

We called out Homeserve, who provide our gas heating insurance. They replaced the 3-port valve, which appeared to fix the problem. But shortly afterwar the 'fix', we realised that heating comes on whever the heating is meant to come on, but also whenever the hot water comes on. I.e. no independent control of the heating. (It wasn't the thermostat, as the thermostat would correct control the heating coming on if only the heating was meant to come on. But if the water was on, then the heating would also come on regardless of thermostat setting.)

 

So, we called out Homeserve again. They attended today. The guy fiddled for about half an hour, concluded that the 3-port valve needed replacing (again), and left, saying it would be a couple of weeks before the part will arrive. But since he's left, it's no longer possible to turn off the heating or the water!! Turning them off via the controller doesn't work! So, we're wasting energy heating water and the house, and it's nearly 30 degrees at 2230 at night!!

 

Any ideas?

[Paul]

Yeah, get a good independent plumber and bin Homeserve as they're a bunch of idiots. Can't believe it'll take a couple of weeks to get a motorised valve?

[Dash Rendar]

Yeah, not to mention it's the second time they're going to replace it! Maybe there's something else at fault...