rant EasyJet - What a crock.

[CJ]

I was due to fly back to Gatwick from Athens with EasyJet on the 1st December but due to Gatwick being closed the flight was cancelled. EasyJet then offered to refund me my outward and return flight or rebook another. After being told I would not get another flight until the 6th, I opted for the refund and booked with Olympic for that night.

 

The customer services person at Athens then told me that I need to go on-line to the EasyJet site and request a refund. This I did for both me and my son. After requesting the booking a confirmation came up to say that the refund request was being processed and would take 5-10 working days. On the 7th I called EasyJet customer service to ask how the refund was progressing and the person told me it was being processed but would take 5-10 working days which was not ideal but at least things were moving forward.

 

Fast forward to today - it's the 20th and I still have nothing. I then check the web site and it still says my refund is being processed and so I ring customer services again. Now they tell me that they have no knowledge of my request for a refund and I am now told I will have to wait another 5-10 working days!!!

 

What is the point of having an automated refund request system if it obviously doesn't work and what is the point of having customer service if they give you false information?

[jagman]

Well if easyjet carry say 10 million passengers and a % say 5% need a refund due snow or any reason during the year , then they have 500000 peoples money for a minimum 10 days , it would be better for a longer time !

This could be considered as a permanent credit line for buying fuel for example and you never actually pay !

Bad PR of course but do they care? they are cheap and people want cheap - hence 10 million punters!

There is of course the flip side passengers have a cancellation due say a volcano and promptly check in the nearest 5 star hotel , having never been in a 5 star hotel in their life ,and commence the claimathon...let there be lobster!!

[CJ]

Well if easyjet carry say 10 million passengers and a % say 5% need a refund due snow or any reason during the year , then they have 500000 peoples money for a minimum 10 days , it would be better for a longer time !

This could be considered as a permanent credit line for buying fuel for example and you never actually pay !

Bad PR of course but do they care? they are cheap and people want cheap - hence 10 million punters!

There is of course the flip side passengers have a cancellation due say a volcano and promptly check in the nearest 5 star hotel , having never been in a 5 star hotel in their life ,and commence the claimathon...let there be lobster!!

 

The keeping of my my / others money for longer is almost certainly a factor my friend. The silly thing is, they were quite prepared to put Josh and I up in a hotel in Athens for 5 nights with no qualms at all and yet trying to get my 430.00 Euro is a huge PITA. Mind you, they are not the only air carrier to have a crap policy on refunds. Olympic also had to cancel a flight on the 15th and immediately informed me it would take 20 - 30 days to refund me.

 

So, take my money in 30 seconds and yet take 30 days to refund

[jagman]

As rants go yours was rubbish,far too reasonable. You should visit the other end "rant central"

Picture a line of telephone receptionists , with proper full on incoming rants , in multiple languages ,

Proper rants , shouting,abuse , threats,tears,hang ups ,real rage !!-

you will have to up your game!