Jump to content
The mkiv Supra Owners Club

Need help with Internet Explorer.


RedM

Recommended Posts

My Dad has a problem with IE. I'm not sure which version (7 or 8 probably) as when I asked to find out he panicked and couldn't follow my simple instructions! :D

 

When he clicks a link that opens a new window he cannot close the new window without the other window closing too.

 

I only use IE at work and I couldn't replicate the fault.

 

Any idea on how to stop it happening?

Link to comment
Share on other sites

Red, any chance you talk him round to sending us a screen shot. When I read the post, the thought of tabbed windows came into mind. Do you know what Operating system he has? Then might be able to work out the version of IE he is running.

Link to comment
Share on other sites

Red, any chance you talk him round to sending us a screen shot. When I read the post, the thought of tabbed windows came into mind. Do you know what Operating system he has? Then might be able to work out the version of IE he is running.

 

I have to explain what the address box is almost every time he needs help so getting him to take a screenshot would be pretty hard.

 

He uses XP if that helps.

Link to comment
Share on other sites

Oh noes! I talked my dad through resetting IE and it worked a treat. It even asked if he wanted to upgrade to IE8. He selected yes and the pc spent ages downloading and installing. Even after that it seemed 'busy' and he told me this morning that it crashed several times last night.

 

This morning it won't even reach the desktop. Not even in safe mode.He gets what seems like a message from Microsoft about the computer being unable to continue and he can select a bunch of option which all result in the pc rebooting at the point the desktop should appear.

 

Any ideas before I drive to London and install Ubuntu on his machine?

Link to comment
Share on other sites

I also assume from his apparent level of computer savvyness that he has not frequently backed up the machine (I believe there was some functionality to do it in XP Pro / Vista Ultimate and Win 7 Premium)? As in put the CD in, boot and restore?

 

Edit : If not then yes, I think physical assistance may be your easiest option if he doesn't want to bend over to take it to some local shop.

Link to comment
Share on other sites

He has no Windows cd nor can he find a recovery disk.

 

I'm thinking of sending him an Ubuntu live cd and pen drive so that he can at least get into the drive and rescue pictures and important files.

 

I'm also thinking that if I send him my OEM xp disc he should be able to reinstall windows using his pcs own serial code. He has the Windows reg sticker on the machine. Would I be correct in assuming this?

Link to comment
Share on other sites

If it is Windows XP, you will need to check the license sticker on the side to see which version it is. I recall there are 8 or 9 different versions of the CD. You can't install XP Home OEM CD using an XP Home Retail key *grrrrr*

 

I can help you out with which ever version you need on an install media if you know which version it is you need.

Link to comment
Share on other sites

He has no Windows cd nor can he find a recovery disk.

 

I'm thinking of sending him an Ubuntu live cd and pen drive so that he can at least get into the drive and rescue pictures and important files.

 

I'm also thinking that if I send him my OEM xp disc he should be able to reinstall windows using his pcs own serial code. He has the Windows reg sticker on the machine. Would I be correct in assuming this?

 

Or you could use your windows XP to run a detect and repair to replace the corrupt file(s).

 

If his running Windows XP, I'd suggest he sticks to IE7.

Link to comment
Share on other sites

If it is Windows XP, you will need to check the license sticker on the side to see which version it is. I recall there are 8 or 9 different versions of the CD. You can't install XP Home OEM CD using an XP Home Retail key *grrrrr*

 

I can help you out with which ever version you need on an install media if you know which version it is you need.

 

Thanks Gav. I expect that he has an OEM version as he wouldn't have bought a retail copy. He doesn't have the skillz to install it either.

 

Or you could use your windows XP to run a detect and repair to replace the corrupt file(s).

 

If his running Windows XP, I'd suggest he sticks to IE7.

 

I didn't realise you could do that. I'm assuming that he'd just need to put the disc in, let it boot and then it'll give an option to repair?

 

Re: IE7. I upgraded my partners pc with IE and SP3 and we had no issues. She's on a Linux box now though. Says a lot really.

Link to comment
Share on other sites

  • 2 weeks later...

UPDATE:

 

As I couldn't fix his PC over the phone he went and got an old PC and set it up. It worked fine that evening but the following morning it wouldn't connect to the net. He has three missing or corrupt files. I'm trying to get him to write down what they are. I've sent him Firefox on a CD but that couldn't connect to the net either.

 

Now then, what I'm thinking of doing is taking an Ubuntu live cd down. Using that to connect to the net, grabbing the missing files and placing them in the correct folders on his PC. Would this work? Is there a site which holds copies of Windows files? Is there anything else I'd need to do for this work?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. You might also be interested in our Guidelines, Privacy Policy and Terms of Use.