Legal Question??

[Havard]

Just changed my Broadband provider from Plusnet to Virgin. My original terms and conditions state that I must give them at least 10 days notice to cancel my contract with them and no mention of charges to cancel my agreement.

 

Plusnet are now saying that I must pay them £25 ceasation charge. I asked them where they get this charge from and they say that they introduced it in October 2009. They claim that they e-mailed my old work e-mail but I left the company in August. They say that it is my responsibility to keep them informed of my e-mail address even though I have not had my own computer since losing my job.

 

They are now saying that if I do not pay, they will turn the debt over to a debt collection company and they will add their costs to the bill.

 

I am going to ring the CAB tomorrow but surely they cannot hide behind an e-mail?? They had my home address and current home phone number too..!! I don't mind the £25 but I think they are taking the piss with their methods of notification.....

 

Anyone else had this??

 

H.

[Abz]

Legally they need to contact you by post (If address is avaliable) of changes to terms & conditions or incurring charges. Problem is they have sent out a form of notification which sometimes addicate enough so it can be a grey area. CAB would be best to advise on this bu don't keep your hopes high!

 

Hope it gets sorted!

[Havard]

The ironic thing is that there is no e-mail in my plusnet inbox..... Their records only go back to January this year..!!

 

H.

[Jake]

The really ironic thing is that you could have rejected their change of T&Cs and thereby ended your contract with them. I did exactly this to get out of a BT Broadband contract I no longer wanted to be tied to. They changed some small detail in the T&Cs and I used that as my reason to end the contract.

[RiceRocket]

The really ironic thing is that you could have rejected their change of T&Cs and thereby ended your contract with them. I did exactly this to get out of a BT Broadband contract I no longer wanted to be tied to. They changed some small detail in the T&Cs and I used that as my reason to end the contract.

 

Didn't know that, one to remember

[Havard]

The really ironic thing is that you could have rejected their change of T&Cs and thereby ended your contract with them. I did exactly this to get out of a BT Broadband contract I no longer wanted to be tied to. They changed some small detail in the T&Cs and I used that as my reason to end the contract.

 

I didn't know that they had changed their T&C's though Jake. I only found out when I cancelled my contract and gave them notice..!! I didn't get time to ring the CAB today but I'll ask them tomorrow all being well..!!

 

H.

[marbleapple]

You would need to check the terms and conditions to see if it is your responsibility to notify them of changes. I expect it is.

 

I would like to know how they know they sent it to your old email address if their records only go back to January 2010.

 

For £25 is it really worth fighting them. Even if you win the debt collectors will be a pain in the ass. I'd pay it and walk away or pay it and then kick off.