Ewen Posted February 24, 2010 Share Posted February 24, 2010 I find this rather amazing. Sons HP PC goes belly up...rings HP at 3pm. Problem diagnosed (motherboard), technician sent out, up and running again by 7.30pm same day. 4 1/2 hour downtime. Quote Link to comment Share on other sites More sharing options...
Scott Posted February 24, 2010 Share Posted February 24, 2010 They had my laptop for 4 months, that's good going. Quote Link to comment Share on other sites More sharing options...
caseys Posted February 25, 2010 Share Posted February 25, 2010 That is pretty impressive for consumer kit. Sometimes service isn't that good on big contracts! Quote Link to comment Share on other sites More sharing options...
DekJZA80 Posted February 25, 2010 Share Posted February 25, 2010 4 1/2 hours is pretty good.....but how many times is that likey to happen with a technician service?? Dek. Quote Link to comment Share on other sites More sharing options...
Abz Posted February 25, 2010 Share Posted February 25, 2010 I have server contract with HP & they have a 4 hour SLA. They are always on time & parts arrive normally with no issues, though this is a big contract. Surprised they did this so quickly on a consumer PC (Unless it is a business PC). Good going HP! Quote Link to comment Share on other sites More sharing options...
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