adnanshah247 Posted January 31, 2010 Share Posted January 31, 2010 Right guys i have a task that i must complete to the best of my abilities. I have to create a business portfolio. Essentially this is the scenario. There is a hotel business. what i need to do is create a detailed spec. if you like of the business so that say for example a complete newbie comes who has no idea what so ever about a hotel businesss, he reads my portfolio and understands exactly how the business runs and how to take it over. details of every little thing is there for example:- one page would be titled 'Laundry' - in this page would be detailed information on the contracts and agreements with the laundry companies who take and clean the hotels necessities. who are they? there contact informations? when do they visit? etc etc etc In order to create the portfolio i need to make a list of all the things that must be in a functioning hotel. THIS IS WERE YOU GUYS COME IN! lol so far this is my list:- *Staff - personal details, shift patterns. *Staff - pay roll, tax etc. *Staff - holidays, sick and replacements? *Utilities:- Bills - Electricity & Gas etc. *Booking Procedure *Booking Payment System *Booking & 3rd Party Systems *Rental agreements - check in / check out. *Calculations of Room Rates - Different rooms Different Rates? *Laundry Services *Fire & Health & Safety Regulations and enforced code. please could you post up your additions of things that i may need to all put in this portfolio my mind is fried! Quote Link to comment Share on other sites More sharing options...
sdistc Posted January 31, 2010 Share Posted January 31, 2010 Conflict resolution strategies? Quote Link to comment Share on other sites More sharing options...
Rob Dublin Posted January 31, 2010 Share Posted January 31, 2010 Insurance... Public Liability etc... Quote Link to comment Share on other sites More sharing options...
imi Posted January 31, 2010 Share Posted January 31, 2010 * Equal Opportunity policy Quote Link to comment Share on other sites More sharing options...
AlexM Posted January 31, 2010 Share Posted January 31, 2010 Food - Samosa delivery system Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 Conflict resolution strategies? yep yep!!! great! Insurance... Public Liability etc... OW yeah!!! thanks keep em coming guys!!! Quote Link to comment Share on other sites More sharing options...
Rob Dublin Posted January 31, 2010 Share Posted January 31, 2010 What to do if you run out of beer. Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 * Equal Opportunity policy theres only like 3-4 people employed dude so i dont think that would be necessary. Quote Link to comment Share on other sites More sharing options...
stevie_b Posted January 31, 2010 Share Posted January 31, 2010 Facilities management contracts - e.g. plumbers, decorators, etc Catering suppliers (wholesalers)? Quote Link to comment Share on other sites More sharing options...
Smallshinyant Posted January 31, 2010 Share Posted January 31, 2010 Any staff going to be employed under an apprentership scheme? Quote Link to comment Share on other sites More sharing options...
MARTIN R Posted January 31, 2010 Share Posted January 31, 2010 Food? Menu detail, suppliers local/ wholesale etc. Maybe even margins to be achieved in terms of meal rrp Quote Link to comment Share on other sites More sharing options...
Rob Dublin Posted January 31, 2010 Share Posted January 31, 2010 theres only like 3-4 people employed dude so i dont think that would be necessary. I wouldn't bank on it. Smoking policy. Right of admission. Quote Link to comment Share on other sites More sharing options...
tooquicktostop Posted January 31, 2010 Share Posted January 31, 2010 I would take a step back and look at at the main functions of a hotel and create subheadings to work from, this will focus the search for a newbie a little, eg Hotel itself Hotel name, location, phone numbers, companies house reg details, email address, website details,outside adverts and agents Resevations and reception Resevation system, number of rooms, pricing of rooms, room details, rooms maintenance, rooms on/offline, Rev par per room, room specs, opening times, room facilities Food and beverage Menus, suppliers, food cost %, resevations,opening times, food hygiene details, pest control records, uniforms, changing rooms, special offers, booking system, complaints procedure, inventory of goods, stock control Housekeeping Laundry inventry, dry cleaning service, staffing requirements, equipment, maintenance etc etc The lists are endless so it helps to break out the hotel disiplines, hope this helps Quote Link to comment Share on other sites More sharing options...
MARTIN R Posted January 31, 2010 Share Posted January 31, 2010 I wouldn't bank on it. Smoking policy. Right of admission. Grievance, right of appeal and disciplinary process Audit Governance Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 I would take a step back and look at at the main functions of a hotel and create subheadings to work from, this will focus the search for a newbie a little, eg Hotel itself Hotel name, location, phone numbers, companies house reg details, email address, website details,outside adverts and agents Resevations and reception Resevation system, number of rooms, pricing of rooms, room details, rooms maintenance, rooms on/offline, Rev par per room, room specs, opening times, room facilities Food and beverage Menus, suppliers, food cost %, resevations,opening times, food hygiene details, pest control records, uniforms, changing rooms, special offers, booking system, complaints procedure, inventory of goods, stock control Housekeeping Laundry inventry, dry cleaning service, staffing requirements, equipment, maintenance etc etc The lists are endless so it helps to break out the hotel disiplines, hope this helps your a legend mate - thanks Quote Link to comment Share on other sites More sharing options...
ozz Posted January 31, 2010 Share Posted January 31, 2010 Not seen marketing mentioned? Must be loads of this stuff on google. I wonder if anyone actually works through assignments now (which I assume this is) with the advent of the internet! Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 this isnt for uni or anything. its a private little thingy bob im working on. Quote Link to comment Share on other sites More sharing options...
tooquicktostop Posted January 31, 2010 Share Posted January 31, 2010 These Dummies books are a good idea http://www.amazon.com/Running-Breakfast-Dummies-Mary-White/dp/0470426829 Quote Link to comment Share on other sites More sharing options...
imi Posted January 31, 2010 Share Posted January 31, 2010 theres only like 3-4 people employed dude so i dont think that would be necessary. perhaps looks at employing a mixed race person then Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 i know how to run a business but basically im in the process of taking over a Running Business. i only have 1 month to get as much info out of the current owner as its in the contract i have from beginning of feb till end of feb. when starting a new one naturally things just come to you what needs to be done but im under so much stress with loads of other things as well as this is driving me nuts and i dont want to miss anything. Quote Link to comment Share on other sites More sharing options...
tooquicktostop Posted January 31, 2010 Share Posted January 31, 2010 I would be happy to look over the business for you or offer help, I have been in the hospitality industry for 20 years Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted January 31, 2010 Author Share Posted January 31, 2010 once this business is sorted out ill be sorting out great deals for club members who are visiting UK from Europe or national members visiting London or near abouts. shall i tell you the best bit?! its right next to the Olympic Stadium in stratford!!! Quote Link to comment Share on other sites More sharing options...
stevie_b Posted January 31, 2010 Share Posted January 31, 2010 I would take a step back and look at at the main functions of a hotel and create subheadings to work from, this will focus the search for a newbie a little, eg .... The lists are endless so it helps to break out the hotel disiplines, hope this helps Good post Dean. This needs a top-down approach, otherwise you'll get bogged down in the details of specific staff policies, employment law, etc too early on. Quote Link to comment Share on other sites More sharing options...
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