j80leo Posted January 18, 2010 Share Posted January 18, 2010 My laptop has started to play up mainly the internet, I have reinstalled vista which came with the laptop and got rid off alot of junk on the HD. I can load up internet explorer and view most pages but what is really doing my head in, is i can not view the forum page from home only at work. I have tryed different web browsers like firefox google chrome and still no joy all it does is in the bottom left hand corner is waiting for http://www.mkivsupra.net and nothing happens. Can anyone shed some light on this and i can only access the site from work so i will have to try different things at a time. I have got AVG 8 antivirus tryed switching it off and also the windows defender off at the same time and still nothing happens. Tryed changing the security settings down on the internet settings and nothing. Thanks for looking guy's Quote Link to comment Share on other sites More sharing options...
stevie_b Posted January 18, 2010 Share Posted January 18, 2010 You could see if you can ping the mkiv site: this is a no-frills way of testing if your computer can "see" a website. Go to Start > Run and type "cmd" (works in XP, hopefully similar in Vista). This brings up a command prompt. Type "ping www.mkivsupra.net" without the quotes and let us know what happens. Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 Thanks steve i will try this later bud. Quote Link to comment Share on other sites More sharing options...
Konrad Posted January 18, 2010 Share Posted January 18, 2010 Try to switch off Windows Firewall, it's useless and only blocking things it should not to. Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 Try to switch off Windows Firewall, it's useless and only blocking things it should not to. Already try both off them off fella still not working, most other pages load but not my misses bank, but my bank does? Quote Link to comment Share on other sites More sharing options...
Porky1978 Posted January 18, 2010 Share Posted January 18, 2010 Why not let that computer guru who lives 5 minutes walk away have a look at it??? Quote Link to comment Share on other sites More sharing options...
charlton Posted January 18, 2010 Share Posted January 18, 2010 How are you connecting - cable or wireless? Also have you tried restarting the router? Quote Link to comment Share on other sites More sharing options...
Abz Posted January 18, 2010 Share Posted January 18, 2010 How are you connecting - cable or wireless? Also have you tried restarting the router? Have you also tried clearing out temp internet files, cookies etc? Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 Have you also tried clearing out temp internet files, cookies etc? tryed that to fella i am connecting wireless also had all the settings changed from aol as they told me they were wrong so i can't see it been the router Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 You could see if you can ping the mkiv site: this is a no-frills way of testing if your computer can "see" a website. Go to Start > Run and type "cmd" (works in XP, hopefully similar in Vista). This brings up a command prompt. Type "ping www.mkivsupra.net" without the quotes and let us know what happens. pinging http://www.mkivsupra.net [85.232.35.135] with 32 bytes of data reply from 85.232.35.135: bytes =32 time =37ms ttl=55 ping statistics for 85.232.35.135: packets sent = 4 received = 4 lost = 0 approximate round trip times in milli seconds minimum = 37 maximum = 39 average = 37 Quote Link to comment Share on other sites More sharing options...
Abz Posted January 18, 2010 Share Posted January 18, 2010 pinging http://www.mkivsupra.net [85.232.35.135] with 32 bytes of data reply from 85.232.35.135: bytes =32 time =37ms ttl=55 ping statistics for 85.232.35.135: packets sent = 4 received = 4 lost = 0 approximate round trip times in milli seconds minimum = 37 maximum = 39 average = 37 This would indicate that your machine can see the website, though something is causing it problems to load up. Do you have Java installed on your PC? (Check control panel > Add\Remove programs). It could be Java related hence why it is having trouble loading this page & maybe the missus bank? I take it you have tried restarting the laptop? Could you try shut down, take the battery out and leave it out for about 10 minutes. This will then clear out any temp memory in the ram & give the laptop a fresh start. Quote Link to comment Share on other sites More sharing options...
stevie_b Posted January 18, 2010 Share Posted January 18, 2010 Yes, the ping comes back OK (as I thought it would, be always worth a try). What happens if you point your browser to http://85.232.35.135/ ? Can you see the website then? Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 This would indicate that your machine can see the website, though something is causing it problems to load up. Do you have Java installed on your PC? (Check control panel > Add\Remove programs). It could be Java related hence why it is having trouble loading this page & maybe the missus bank? I take it you have tried restarting the laptop? Could you try shut down, take the battery out and leave it out for about 10 minutes. This will then clear out any temp memory in the ram & give the laptop a fresh start. tryed restarting no good installed java still no good not taken the battery out yet will try tomorrow Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 18, 2010 Author Share Posted January 18, 2010 Yes, the ping comes back OK (as I thought it would, be always worth a try). What happens if you point your browser to http://85.232.35.135/ ? Can you see the website then? i have done this and it does the same still can't see the site this is bugging me now will have to have another look tomorrow night i can access the site through my phone so can check certain things out thanks for the help so far guys Quote Link to comment Share on other sites More sharing options...
Scott Posted January 18, 2010 Share Posted January 18, 2010 I would try a reformat again but not install all the other software on there, or are you reformatting from a partition? It's usually best, when you have an issue, to get the problem sorted first before installing anything else. Reformat - Install drivers required for internet - check site. Have you tried using a cat5 cable directly into the router to rule out the wireless connection? Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 19, 2010 Author Share Posted January 19, 2010 I would try a reformat again but not install all the other software on there, or are you reformatting from a partition? It's usually best, when you have an issue, to get the problem sorted first before installing anything else. Reformat - Install drivers required for internet - check site. Have you tried using a cat5 cable directly into the router to rule out the wireless connection? I am no wizz on a pc scott, I will not be able to reformat from a partition as i do not know how to. I can try the cable directly into the router to see if it is the wireless connection. Quote Link to comment Share on other sites More sharing options...
stevie_b Posted January 19, 2010 Share Posted January 19, 2010 This is a strange one. You kind of have 2 choices at this stage: either start from scratch, or continue trying things on an ad-hoc basis. The start-from-scratch option is what Scott was talking about. Modern computers (made in the last 5-6 years) come with a recovery partition: you don't need to know the geeky details, only that it restores the computer's software (operating system, programs, applications, the lot) to how it left the factory. It's quite easy to invoke this type of recovery. There'll usually be a message on the screen very early during booting that says something like "press F9 for restore/recovery console". Starting from scratch is good in that it will almost certainly fix the problem, but it'll also wipe all your documents, music, emails, IE favourites, all the software you've installed such as MS Office, etc etc, so it can be time consuming to re-install all that stuff after the recovery has been run. If you decide to do this, back up all your files before running the recovery procedure. The ping test is basically your computer asking the website "are you there?". The "no lost packets" bit means that the website replied "yes I am". The fact that the ping test was successful and that you can browse to some other websites shows that your internet connection is fine. The fact that other browsers on the same PC give the same results indicates that it's not a browser setting. The only thing I can think of is that you've either got a virus or some other malware that's giving you some truly strange behaviour, or that one of your antivirus or firewall programs is blocking certain websites for some reason. Broadband modems can also block certain websites, but I've never heard of this happening without the user intending it. I would try a virus scan, and double-check that when you next try to browse to mkivsupra.net, all your firewalls are turned off (temporarily). Quote Link to comment Share on other sites More sharing options...
charlton Posted January 19, 2010 Share Posted January 19, 2010 As Scott M said, try using a cable to test the connection otherwise try checking the firewall settings on the router just in case they have changed and are blocking the site - the log on info is usually on the bottom of the router. Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 19, 2010 Author Share Posted January 19, 2010 This is a strange one. You kind of have 2 choices at this stage: either start from scratch, or continue trying things on an ad-hoc basis. The start-from-scratch option is what Scott was talking about. Modern computers (made in the last 5-6 years) come with a recovery partition: you don't need to know the geeky details, only that it restores the computer's software (operating system, programs, applications, the lot) to how it left the factory. It's quite easy to invoke this type of recovery. There'll usually be a message on the screen very early during booting that says something like "press F9 for restore/recovery console". Starting from scratch is good in that it will almost certainly fix the problem, but it'll also wipe all your documents, music, emails, IE favourites, all the software you've installed such as MS Office, etc etc, so it can be time consuming to re-install all that stuff after the recovery has been run. If you decide to do this, back up all your files before running the recovery procedure. The ping test is basically your computer asking the website "are you there?". The "no lost packets" bit means that the website replied "yes I am". The fact that the ping test was successful and that you can browse to some other websites shows that your internet connection is fine. The fact that other browsers on the same PC give the same results indicates that it's not a browser setting. The only thing I can think of is that you've either got a virus or some other malware that's giving you some truly strange behaviour, or that one of your antivirus or firewall programs is blocking certain websites for some reason. Broadband modems can also block certain websites, but I've never heard of this happening without the user intending it. I would try a virus scan, and double-check that when you next try to browse to mkivsupra.net, all your firewalls are turned off (temporarily). Thanks for your help steve i will have to give it a go fella;) Quote Link to comment Share on other sites More sharing options...
j80leo Posted January 19, 2010 Author Share Posted January 19, 2010 As Scott M said, try using a cable to test the connection otherwise try checking the firewall settings on the router just in case they have changed and are blocking the site - the log on info is usually on the bottom of the router. I will try this first when i get home before i reinstall everything Quote Link to comment Share on other sites More sharing options...
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