Jamesy Posted December 31, 2009 Author Share Posted December 31, 2009 The worrying thing for me is these "large TVs" have been out for years now, & the shops will have every trick in the book played on them. They will be prepared for this sort of thing (esp against customer transport), and I don't think an "It was broken when we opened the box" excuse will wash here I know what u mean mate - but it was. Surely the fact they cant gaurantee it wasnt damaged in store by showing it to me is enough? Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted December 31, 2009 Share Posted December 31, 2009 The problem is because it's a plasma the screen is actually a sandwich of two sheets of glass, the weight of the glass makes it very susceptible to shocks when not held vertically, and they have to be transported upright. most screens are either shown to you before you take them away (although most places won't let you take plasmas yourself) or they have tilt sensors on the packaging for you to refuse delivery if the tilt sensor is activated. You might drop lucky if you spot the assistant who helped you load the car and point out that he said it would be okay when it most definitely shouldn't have been. Mike Quote Link to comment Share on other sites More sharing options...
jevansio Posted December 31, 2009 Share Posted December 31, 2009 I know what u mean mate - but it was. Surely the fact they cant gaurantee it wasnt damaged in store by showing it to me is enough? Again, the devil is in what you signed to in store, did you sign anything? Quote Link to comment Share on other sites More sharing options...
CJ Posted December 31, 2009 Share Posted December 31, 2009 I know what u mean mate - but it was. Surely the fact they cant gaurantee it wasnt damaged in store by showing it to me is enough? I very much doubt not showing you it in store will make a lot of difference As Gav says, I would be inclined to look at your house contents insurance as I think that may be your best option. Quote Link to comment Share on other sites More sharing options...
CJ Posted December 31, 2009 Share Posted December 31, 2009 Again, the devil is in what you signed to in store, did you sign anything? I hate those small printed things we all sign - especially those from couriers Quote Link to comment Share on other sites More sharing options...
Jamesy Posted December 31, 2009 Author Share Posted December 31, 2009 I went in yesterday to buy this TV, ended up buying the LG 50" on offer (£699) as it had a faster refresh rate, however I paid the 19.99 for the "follow you home" deal, it was at my house in 1 hour, good service They did try to leave without opening the box and wanted me to sign "delivered unopened", I told them I wanted to see it open with them there so they could remove if damaged I hope it works out for you, I am very happy with the LG if you fancy taking it back and paying the extra £100 for the upgrade Thanx mate thats a Good service. If id been told of iti would have def used it. And will do in the morning if poss. I just hope its a simple exchange job. The glass on the outside is mint, its the inner screen thats gone. Quote Link to comment Share on other sites More sharing options...
jon5698 Posted December 31, 2009 Share Posted December 31, 2009 I bought some Ferguson Hill speakers just before christmas and one of the acrylic horn speakers had a big crack in it, i phoned them up spoke to one of the owners and he is sending me a new one out to replace it, lets hope Currys customer service is as good. Quote Link to comment Share on other sites More sharing options...
Jamesy Posted December 31, 2009 Author Share Posted December 31, 2009 Again, the devil is in what you signed to in store, did you sign anything? Only signed for their pay over 10months plan. Quote Link to comment Share on other sites More sharing options...
TopgunTT Posted December 31, 2009 Share Posted December 31, 2009 Will they be open new years day? Quote Link to comment Share on other sites More sharing options...
jevansio Posted December 31, 2009 Share Posted December 31, 2009 Only signed for their pay over 10months plan. I would read, in detail, anything you signed, looking for clauses with regard to transportation of the item. As I say though, I fear that this item is so old now that they've seen it all and you'll have a battle on your hands to prove it was "their fault" Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted December 31, 2009 Share Posted December 31, 2009 Will they be open new years day? PC world is so I would imagine so. Edit: 9am to 6pm for Currys Mike Quote Link to comment Share on other sites More sharing options...
Jamesy Posted December 31, 2009 Author Share Posted December 31, 2009 I'll be on their doorstep at 9am. Battered tv in hand. Read what ive signed nothing to do with transport only about the payment plan. Also read their entire t&c's online and no mention of not bing covered if u drive it home. Plus the bloke loaded it that way into my car - then rested the stand against the box. I then asked the sales guy if it would be ok - he said yeah just dont go over any big bumps. Quote Link to comment Share on other sites More sharing options...
merckx Posted January 1, 2010 Share Posted January 1, 2010 If the box wasn't opened when it left the shop then it's obviously impossible to establish when it was broken and who's responsible, I would expect them to replace it. Quote Link to comment Share on other sites More sharing options...
nevins Posted January 1, 2010 Share Posted January 1, 2010 My advice for you is to say that the store workers loaded it into the car and they said it was safe for you to drive. If you go back to the store ask to see the store manager. Do not speak to no one else and make sure he does not take you to the side to deal with it. Make it clear that it was carried into the house by more than two people, as company policy rates a 50" screen as a for man lift due to weight and size of the unit. The reason I can safely give you this information is the fact that I worked for currys in my last job, I was the ASR for them In charge of flat screen repairs, installation, and customer services for wales and the west. They may try to say that its not their fault, but if they do make it clear that the store workers that loaded it in the car said you were 100% safe to drive with it in the car the way they loaded it. If they say that a team will come to collect it, then you will have the tech guys coming to collect it. Before they arrange the visit make sure that they say they will be bringing a replacement on the same day. otherwise you will be left without a unit, until they agree it is a BER, ( Beyond economic repair) No doubt they will change it for a new unit as the screens for a plasma cost a ridiculous amount and they tend to exchange rather than fix as this also messes with the workshops numbers and the shop manager gets it in the neck. Did you take out the cover plan? You shouldn't have any problem with getting an exchange if you deal with it the way I have said. DSGI aint to worried about a claim like this due to the mass number of units sold on a weekly basis. Gareth Quote Link to comment Share on other sites More sharing options...
Jamesy Posted January 1, 2010 Author Share Posted January 1, 2010 Thanx a lot gareth. I will tell then they never showed it to me, and that 2 people helped load it in my car and said it'd be fine to drive like that. He even rsted the stand against it im just about to put it back in my car and drive down to brighton with it. Quote Link to comment Share on other sites More sharing options...
Jamesy Posted January 1, 2010 Author Share Posted January 1, 2010 In currys now. They been great offered to swap it. Saw it on angle in car and said woukd be fine o drive new one back , bit nervous biut drivjng it tho. They dont have A van Quote Link to comment Share on other sites More sharing options...
RiceRocket Posted January 1, 2010 Share Posted January 1, 2010 In currys now. They been great offered to swap it. Saw it on angle in car and said woukd be fine o drive new one back , bit nervous biut drivjng it tho. They dont have A van Have you opened and checked this one before leaving? Quote Link to comment Share on other sites More sharing options...
supraturbochris Posted January 1, 2010 Share Posted January 1, 2010 thats good, least they swapped it straight over for you. Quote Link to comment Share on other sites More sharing options...
scotty71 Posted January 1, 2010 Share Posted January 1, 2010 Did you drive it home yourself? Laid flat? Plasma's should always be transported upright and not flat. Hope you get a replacement real quick Scotty71 Quote Link to comment Share on other sites More sharing options...
JustGav Posted January 1, 2010 Share Posted January 1, 2010 In currys now. They been great offered to swap it. Saw it on angle in car and said woukd be fine o drive new one back , bit nervous biut drivjng it tho. They dont have A van Good news then! Quote Link to comment Share on other sites More sharing options...
jevansio Posted January 1, 2010 Share Posted January 1, 2010 excellent result Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted January 1, 2010 Share Posted January 1, 2010 really pleased for you - I thought you would have had more problems than you did. Mike Quote Link to comment Share on other sites More sharing options...
GazzaGSi Posted January 1, 2010 Share Posted January 1, 2010 Glad you got it sorted I had no idea plasma's needed to be trasnsported upright. I drove 60 miles home with mine laid down Quote Link to comment Share on other sites More sharing options...
nevins Posted January 1, 2010 Share Posted January 1, 2010 Glad its worked out ok for you mate, Always travel with unit as upright as possible, this is due to the screen. The way they are designed, if you get any flex in them you then get faults with the screen from internal disturbance most common sign of this is patches and bulls eye effect. Quote Link to comment Share on other sites More sharing options...
Jamesy Posted January 1, 2010 Author Share Posted January 1, 2010 Thanx so much guys. We cut the top of the box so it was totaly upright in the jeep. I drove all the way home @ 45mph!! Got home and now its all good. Well well chuffed good start to the year!! My only issue now is i cant get the surround sound to work unless im playing a dvd. I bought the extra red/white cable to hook it up to the tv so i could get the sound watchin sky but the speakers arent working Quote Link to comment Share on other sites More sharing options...
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