Dash Rendar Posted December 19, 2009 Share Posted December 19, 2009 My boiler appears to have stopped working this afternoon. I've got gas boiler insurance through Homeserve. I called their 24hr emergency line 90 mins ago... and I'm still waiting to get through! Link to comment Share on other sites More sharing options...
TopgunTT Posted December 19, 2009 Share Posted December 19, 2009 I have used them before when my heating packed up, Can't remember how long it took to get to talk to someone but i know they were out within a couple of hours. And only today my mother in-law rang them and got an answer straight away, Engineer was at the house within the hour. Link to comment Share on other sites More sharing options...
Dash Rendar Posted December 19, 2009 Author Share Posted December 19, 2009 Oh well. Maybe I was just unlucky. A few minutes after I posted, my boiler bizarrely came back to life, so I hung up and I'll try again if/when it packs in again. Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted December 19, 2009 Share Posted December 19, 2009 ive had that before where you ring into a blackhole...hung up rung back and been answered straight away. (not with this company to point that out. Link to comment Share on other sites More sharing options...
Aero-M Posted December 19, 2009 Share Posted December 19, 2009 We have had homeserve when our kitchen flooded. I was impressed with their service from start to finish. Link to comment Share on other sites More sharing options...
Meko Posted December 19, 2009 Share Posted December 19, 2009 My boiler appears to have stopped working this afternoon. I've got gas boiler insurance through Homeserve. I called their 24hr emergency line 90 mins ago... and I'm still waiting to get through! i set up all their phone lines, if you have any problems getting through drop me a PM and i'll see if i've got any direct numbers that bypass the IVR system.. Or try 01772 758 and then any 3 digits after that as have 2000 numbers from 01772 75 but 758 is the main range Link to comment Share on other sites More sharing options...
Dash Rendar Posted December 19, 2009 Author Share Posted December 19, 2009 Awesome. Thanks for the info. Link to comment Share on other sites More sharing options...
AndyT Posted December 19, 2009 Share Posted December 19, 2009 I'm guessing you've recently started putting the central heating on a lot more?? That tends to send a lot of cack through the system from the rads and blocks the secondary heat exchanger. It's a quick fix, couple of hours soaking in cleaner / acid wash. The boiler stops working because you have either a large pressure drop across the heat exchanger or it may be because the boiler is protected by a temp stat. If the stat sees something like a 35 degree difference it'll shut down. Guess who's had to fix their boiler recently. Link to comment Share on other sites More sharing options...
Meko Posted December 20, 2009 Share Posted December 20, 2009 Awesome. Thanks for the info. no probs.. just don't do 757575, i left there 2 years ago and it's still diverted to my mobile!! Link to comment Share on other sites More sharing options...
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