a98pmalcolm Posted November 5, 2009 Share Posted November 5, 2009 I bought my 40" Samsung TV 1 1/2 year ago. And paid for the extra 3 year warrantee. The TV is good and the only issue I have had is a speaker one. Called them, they came out and replaced the speakers! (About 6 months after purchase) But just over a week ago a new problem occurred, were the TV tales a few mins to turn on as it just clicks and clicks as if you were Turing it off and on A few days after the problem occurred it finally died and clicked for hours! So due to not being able to use my PC, TV nor PS3 coz the TV wouldn’t turn on. I called up currys (which I went through to the Tech Guys) They told me they will have to take the TV away for up to two weeks to fix it at there "lab" (most probably some crappy shed) So not being happy about that I had no choice, so they came and picked it up and the waiting began! When they came to pick it up they were told it was an LG they were picking up.... well no its a Samsung, so he took it anyway as I t needs fixing. After a week nothing was herd to I started to worry a lil as COD6 is being released on Tuesday and I will need my TV! So I called them up today and basically said: "I don’t know what’s going on? I don’t know if the TV has even been looked at" Well its clear I wasn’t going to get much out of him so I was like "ah ok thanks anyway" Low and behold I got a call and it was some dude saying, " hi its currys we have your TV and no one is at your house" I was like "what the hell?" so after a small convo of confusion they bought it to my work! Along came home time, came home. Plugged the TV on and guess what? THE SAME PROBLEM OF THE CLICKING, THEY HADNT EVEN DONE ANYTHING AFTER A WEEK! So after all my F'in and C'in and all the words under the sun I went to Currys fired up for nearly a fight! I’m a manager myself and im not going to have a blast a guy that isn’t responsible for this complete Fuc! up! I got to Currys and they guy running the shop was my mate to im certainly not going to moan at him. He went though the records of "The Tech Guys" and found out they haven’t even looked at my TV nor touched it! Except for dropping it off and picking it up! Its something about there’s another Paul Malcolm in Bradford getting his TV sorted but I’m Paul Malcolm in Bedford! So he’s calling them up for me tomorrow and is going to try and get me a new TV. Coz there policy is if they haven’t fixed it in 2 weeks you get a new one, and it’s been a week already. The time they come out and collect it, Fix it, bring it back well...they have to do that within a week. But at the end of the day The Tech Guys seriously Fuc!ed up their complete douches! Seriously what type of business are they running? Thanks for much for your time. My 1st Rant on the forum. Quote Link to comment Share on other sites More sharing options...
DamanC Posted November 5, 2009 Share Posted November 5, 2009 Tech Guys = PC World. Epic fail Quote Link to comment Share on other sites More sharing options...
Abz Posted November 5, 2009 Share Posted November 5, 2009 Hey dude, you should be expecting this! Luckily you got someone you know at the store it will be worth it if he manages to replace your TV with a new one! Quote Link to comment Share on other sites More sharing options...
Abz Posted November 5, 2009 Share Posted November 5, 2009 Tech Guys = PC World. Epic fail Daman don't you mean: PC WORLD =TECH GUYS = FAIL Quote Link to comment Share on other sites More sharing options...
Gaz6002 Posted November 5, 2009 Share Posted November 5, 2009 Daman don't you mean: PC WORLD =TECH GUYS = FAIL That's what he said, except your fail wasn't as epic as his. Quote Link to comment Share on other sites More sharing options...
Spike3.0 Posted November 5, 2009 Share Posted November 5, 2009 You can get a new one after 28 days not 14, unless you were in their 'What ever happens club' you have to pay for every month - rip off. If it hasn't been that long your stuck, but when they do replace it make sure you get the same make and every item on it is the same. I managed to get £800 for a crap Philips 32" because I blagged the speakers were different, and it was a different colour (silver) so didnt suit my Living room etc. Make sure you take the piss too. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted November 5, 2009 Author Share Posted November 5, 2009 You can get a new one after 28 days not 14, unless you were in their 'What ever happens club' you have to pay for every month - rip off. If it hasn't been that long your stuck, but when they do replace it make sure you get the same make and every item on it is the same. I managed to get £800 for a crap Philips 32" because I blagged the speakers were different, and it was a different colour (silver) so didnt suit my Living room etc. Make sure you take the piss too. I have there "what ever happens" ut coz my mate works there i it at a one off payment for £100 for the 3 years. If they allow a new TV i'll make sure i get an upgrade. Quote Link to comment Share on other sites More sharing options...
Spike3.0 Posted November 5, 2009 Share Posted November 5, 2009 Should have got it from John Lewis 5 yrs cover for free, Used to work there and couldn't fault them Quote Link to comment Share on other sites More sharing options...
RedM Posted November 5, 2009 Share Posted November 5, 2009 Douche and/or douchebag = my current favourite term of abuse. Quote Link to comment Share on other sites More sharing options...
Dave Posted November 5, 2009 Share Posted November 5, 2009 should have got it from tesco/asda they would have just given you a new one Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted November 5, 2009 Author Share Posted November 5, 2009 yer i looked at john lewuis and tescos etc....i looked everywere but when i called up john lewuis they didnt have the size i wanted and at tesco they didnt have anything i liked...well the ones in our area. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted November 5, 2009 Author Share Posted November 5, 2009 Douche and/or douchebag = my current favourite term of abuse. its brillient! Quote Link to comment Share on other sites More sharing options...
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