erol_h Posted September 29, 2009 Share Posted September 29, 2009 Hey guys i need to make a formal complaint to a senior member of staff regarding my car insurance. Has any one done this before and know who is the best person to contact. Shall i address it to Adrian flux the brooker or equity red star that are actually dealing with the claim thanks. Quote Link to comment Share on other sites More sharing options...
Matt H Posted September 29, 2009 Share Posted September 29, 2009 I'd go with Adrian flux as that is the company you are dealing with. Such a large company will have a complaints procedure. Have you gone down that route yet? Quote Link to comment Share on other sites More sharing options...
Ian R Posted September 29, 2009 Share Posted September 29, 2009 I'd go with Adrian flux as that is the company you are dealing with. Such a large company will have a complaints procedure. Have you gone down that route yet? http://www.adrianflux.co.uk/pdfs/client_complaintsproc.pdf Quote Link to comment Share on other sites More sharing options...
erol_h Posted September 29, 2009 Author Share Posted September 29, 2009 Nope haven't gone down that route yet think thats the best way forward though will give it a shot and see what comes out of it. Quote Link to comment Share on other sites More sharing options...
Safely Insured Posted September 29, 2009 Share Posted September 29, 2009 There is a chap called Dan Clarke who works for Flux in a similar capacity to myself (Ollie) at Sky Insurance - ie he works with the car clubs and their members. I would suggest speaking to him. Quote Link to comment Share on other sites More sharing options...
erol_h Posted September 29, 2009 Author Share Posted September 29, 2009 cheers ollie would you know how i could get into contact with this dan clarke chap? Quote Link to comment Share on other sites More sharing options...
Guest ARISTO TT Posted September 29, 2009 Share Posted September 29, 2009 maybe call adrian flux and ask for him??? Quote Link to comment Share on other sites More sharing options...
erol_h Posted September 29, 2009 Author Share Posted September 29, 2009 I knew that Quote Link to comment Share on other sites More sharing options...
stinboy Posted September 29, 2009 Share Posted September 29, 2009 Not suprised your complaining about equity red star - they are atrocious. It has taken them 18 months to deal with my claim. They openly lie to you. Some of their staff are possibly the rudest people I have spoken too as well. If you push any complaint through Adrian Flux they will contact ERS there and then whilst you are on the phone. It worked for me Quote Link to comment Share on other sites More sharing options...
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