tooquicktostop Posted September 25, 2009 Share Posted September 25, 2009 I agree, he will have to answer to the issue and quickly It looks to me that it maybe a case of the turn around not being followed, it looks like it has been sitting in the hot cupboard beyond the McD's set time, something they take very seriously, the lettuce is "cooked" not off They have timers going off all over the place, they have set times for food to be held, it is then supposed to be discarded, thats why you wait for some items from time to time as they dont make too many of the more "limited sellers" As a franchise owner on very little margin, waste is money and he seems to be cutting corners and not following rules Quote Link to comment Share on other sites More sharing options...
Guest Garfy Posted September 25, 2009 Share Posted September 25, 2009 It's McDonald's. What do you expect? Houte cuisine?! I bet it tasted alright though! Uncle Sams is probably the best of the chains IMO. oh yes, an uncle sams "our biggest burger" is fantastic Quote Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted September 25, 2009 Share Posted September 25, 2009 As a franchise owner on very little margin, waste is money and he seems to be cutting corners and not following rules Or more likely the 18 yr old doesnt give a crap about the supposide times etc... Like i didnt really care when i was that young. Quote Link to comment Share on other sites More sharing options...
Todd Posted September 25, 2009 Author Share Posted September 25, 2009 Not copping out trust me they'll be watching to see how he replies ;-) Looks like you are right Firstly, I must stress that all contacts are taken very seriously, whether they relate to a privately owned restaurant or otherwise and, as any business must recognise, customer feedback is a critical element to improving a Company's performance. From a franchisee's perspective, customer satisfaction is also of paramount importance and they are keen to handle all complaints professionally and promptly. As such, the owners demand the right to respond to their own contacts in order to resolve situations and regain the customer's faith in their business. However, this does not mean that they are not monitored and measured in a similar way to company owned outlets, so that areas of improvements can be addressed. We welcome customer feedback on any aspect of our business and your comments are therefore appreciated and noted. Quote Link to comment Share on other sites More sharing options...
Kopite Posted September 25, 2009 Share Posted September 25, 2009 Hehe watch "Falling Down" and return and ask for the manager Quote Link to comment Share on other sites More sharing options...
Matt H Posted September 25, 2009 Share Posted September 25, 2009 Bloody hell that doesn't look very appitising ate all! I'll stick with the Big(small)Mc Quote Link to comment Share on other sites More sharing options...
snake Posted September 25, 2009 Share Posted September 25, 2009 why don't you post it back to them.? Quote Link to comment Share on other sites More sharing options...
TLicense Posted September 25, 2009 Share Posted September 25, 2009 I worked in a Burger King once. Literally one shift, that was enough to put me off. The bit that put me off ever eating them was the way the burgers are cooked. Sure they're flame grilled, but then they go into a steamer. Where they can sit for anything up to a couple of hours. When finally a customer comes in and orders one of the burgers, you take the burger out of the steamer, and put it in the bun with all the salad and sauces. You then have to pop the burger into the microwave to kill off any bacteria that may have started to grow whilst the burger is in the steamer. It's obviously all above board as far as preparing food goes, but it just doesn't sit right with me. Anyway, as I said, I only worked one shift. They expected us to work from 6 pm through to close, which was about 12:30 IIRC. We then spent a good hour and a half cleaning and tidying up. However we were only paid till 11. From memory I got £13 for the nights work. Still it wasn't too bad as I then got a job two days later as a beer taster! Happy days! Quote Link to comment Share on other sites More sharing options...
Stratty Posted September 25, 2009 Share Posted September 25, 2009 Keep the pic on your fridge so next time you feel hungry, go for something 'a little' healthier. Quote Link to comment Share on other sites More sharing options...
Charlotte Posted September 25, 2009 Share Posted September 25, 2009 I worked in a Burger King once. Literally one shift, that was enough to put me off. I worked there for a summer when I finished school. It was a good laugh because everyone was a similar age and my sister's boyfriend at the time was the manager. I didn't eat the food for aggges after working there, just because it's all a bit weird. Oh and whilst I was there, a girl got sacked for putting frozen patties on her head because she was hot whilst at the grill. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted September 25, 2009 Share Posted September 25, 2009 yer recently my lettace has been all brown from there! they hav put here prices up so u would suspect it to be all better! have have had 2 mac d's recently and i hate to say it as im a bit of lover of it but there were just terriable! So im not goin back for a while, and then hopefully they would have sorted the nasty taste problem out!! Quote Link to comment Share on other sites More sharing options...
Blackie Posted September 25, 2009 Share Posted September 25, 2009 Why not? This reminds of the passenger who took pictures of his ghastly Virgin Airline meal and emailed them to Branson, who to be fair, publically made the whole email available. Edit: oh look, here's that thread: http://www.mkivsupra.net/vbb/showthread.php?t=175217&highlight=branson This tickled me from the above link Lbm, The link I know it looks like a baaji but it's in custard Richard, custard. It's mustard Richard. MUSTARD it formed a cheese Richard, a cheese. Quote Link to comment Share on other sites More sharing options...
a98pmalcolm Posted September 25, 2009 Share Posted September 25, 2009 Hehe watch "Falling Down" and return and ask for the manager what a film! Quote Link to comment Share on other sites More sharing options...
Todd Posted September 25, 2009 Author Share Posted September 25, 2009 Now this is how to complain http://uk.news.yahoo.com/5/20090925/video/vuk-rolls-royce-driver-jailed-for-tesco-37e89e1_1.html Quote Link to comment Share on other sites More sharing options...
adnanshah247 Posted September 25, 2009 Share Posted September 25, 2009 Quote Link to comment Share on other sites More sharing options...
Todd Posted October 3, 2009 Author Share Posted October 3, 2009 Finally I got a response from the branch, this is after harassing Head Office several more times Firstly, may I apologise for the poor standard of service, which you received when you visited McDonald’s on the Fife Leisure Park in Dunfermline. At McDonald’s, we pride ourselves on our high standards, and it is clear from your comments that we failed to deliver a high level of service when you visited our restaurant. I can fully understand your dissatisfaction with the events that you describe. I have investigated this matter fully and have spoken to the Shift Manager and the staff that were concerned and emphasized that their quality of your food was not to the level required, nor was the delay in which contacting yourself acceptable. We do have systems in place for ensuring that each customer receives quality food and quick, accurate service but it seems that these systems were not being used effectively when you visited. I would like to take this opportunity to offer you a replacement order for you and your family at your convenience. You can contact me via email or alternatively call me if you wish to discus this issue further, a note has been made in the store to offer you the complementary meals if you could just make yourself known to a manager in store. I thank you again for bringing this to my attention, and hope you will take us up on our offer. Sincerely, Graeme Spence Assistant Manager Dunfermline Drive Thru Quote Link to comment Share on other sites More sharing options...
Havard Posted October 3, 2009 Share Posted October 3, 2009 Finally I got a response from the branch, this is after harassing Head Office several more times Result..!! Or maybe not..... H. Quote Link to comment Share on other sites More sharing options...
Rob Posted October 3, 2009 Share Posted October 3, 2009 I had a M burger on Thursday in Gateshead, crisp lettuce, fresh big tomato slice, it was gorgeous and I was served from start to finish in all of 30 secs. When McDonalds works well, its fecking great. Quote Link to comment Share on other sites More sharing options...
JustGav Posted October 3, 2009 Share Posted October 3, 2009 I had the urge for a Mickey D's the other day, I normally don't have junk food, I realized why soon after starting it. Stodgey horrible food... Quote Link to comment Share on other sites More sharing options...
clarky666 Posted October 4, 2009 Share Posted October 4, 2009 It's the same with burger king, they are all franchises. Still, you'd think they'd want the Mcdonalds image to be kept under control wouldn't you. Not every McD's are franchised. A lot of them are still owned internally with the others franchised. Easiest way to tell sometimes is the franchises often opt out of a lot of the promos that are advertised in the main stream media.......the old BOGOF offer that they used to run for a different burger each day of the week at the turn of the new year used to see a lot of franchises opt out as they took an absolute hammering with it being constantly busy. Quote Link to comment Share on other sites More sharing options...
RedM Posted October 4, 2009 Share Posted October 4, 2009 I can't understand why people go to sh*tholes like Macdonalds or Burger King when, for usually less money, you can get a far better filled, far healthier sandwich at any number of independent places. To put it bluntly, if you are unhappy with a fast food meal you only have yourself to blame. I'd like to see them all wiped from the face of the Earth. On a related note: What's up with (usually McD) packaging that winds up in the middle of nowhere? I recently spotted a McD box thing after walking on the North Yorks moors for over an hour from a car-park. Considering that the nearest McDs must have been many miles away did someone really have the bright idea to buy a hot burger, drive at least 20 miles and then walk for an hour before eating it stone cold? Quote Link to comment Share on other sites More sharing options...
tbourner Posted October 4, 2009 Share Posted October 4, 2009 I know I'd rather go to Wetherspoons and have ham egg and chips for £2.99, but it does mean sitting down for at least 1/2 hour which isn't acceptable sometimes. Quote Link to comment Share on other sites More sharing options...
AndyT Posted October 4, 2009 Share Posted October 4, 2009 I can't understand why people go to sh*tholes like Macdonalds or Burger King when, for usually less money, you can get a far better filled, far healthier sandwich at any number of independent places. To put it bluntly, if you are unhappy with a fast food meal you only have yourself to blame. I'd like to see them all wiped from the face of the Earth. On a related note: What's up with (usually McD) packaging that winds up in the middle of nowhere? I recently spotted a McD box thing after walking on the North Yorks moors for over an hour from a car-park. Considering that the nearest McDs must have been many miles away did someone really have the bright idea to buy a hot burger, drive at least 20 miles and then walk for an hour before eating it stone cold? Bothered me a few times that. How the heck does it get there? Cotswolds, Dartmoor, Portland and not a MacSh1te anywhere near. Quote Link to comment Share on other sites More sharing options...
snake Posted October 4, 2009 Share Posted October 4, 2009 it's the sea gulls they can't eat it either. Quote Link to comment Share on other sites More sharing options...
Ricky49 Posted October 4, 2009 Share Posted October 4, 2009 God that looks awful. Quote Link to comment Share on other sites More sharing options...
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