Scott Posted July 9, 2009 Share Posted July 9, 2009 depends on the virus. Literally anything can happen. Branners the reason i suggested wiping everything is because that is what i would do. Viruses tend to hide in files that you use and disguise themselves as documents etc. Backing up the files would only be a door back to infecting the computer again. I'm pretty sure i could be classed as one of those geeks you mention and i would never just remove a virus hoping for the best. At the very least i would remove it, check it with a few independent scans, backup the REALLY important stuff and then reformat to be on the safe side. When putting the backed up items back in they would be getting scanned again. If the stuff isn't critical then wipe it and take it as lesson learned. Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 I'm pretty sure that Nell's company will not appriciate a bunch of IT Geeks invading their offices to sort out her work machine.. Quote Link to comment Share on other sites More sharing options...
Branners Posted July 9, 2009 Share Posted July 9, 2009 If its infected the other machines then a band of roaming geeks may be their last best hope!! Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 Then god help us all.. Quote Link to comment Share on other sites More sharing options...
Branners Posted July 9, 2009 Share Posted July 9, 2009 Then god help us all.. Matthew 5:5 Blessed are the mgeek: for they shall inherit the earth. Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 One infected PC at a time..... Maybe the fact that it's a lady is putting some geeks off. Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 This isn't good. Kaspersky alerted me of a Trojan on that 3rd party scan I was doing, I clicked delete, and I got an 'Access is Denied' message come up and the computer screen went blue then turned off, it's restarted and seems to be ok again Called an our usual I.T guy who we can't get hold of Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 Sounds pretty terminal.. Might be a bit late, but I would disconnect the network cable, damage limitation I call it.. Good Luck with the rest though... Quote Link to comment Share on other sites More sharing options...
edd_t Posted July 9, 2009 Share Posted July 9, 2009 may not be a virus, in my experience the best bits of kit ive used for finding crap are SpyBot and Adaware. they are very user friendly. Then there is HiJackThis but you have to know what you are doing. If Kaspersky isnt finding anything install AVG for a little while (remove it when done if you want) . Ive never had to wipe a HDD after using them 4. one machine I found had 58,000 infected files lol!!! Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 Ive never had to wipe a HDD after using them 4. one machine I found had 58,000 infected files lol!!! Your own personal, kids you can't use this PC, machine by any chance? Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 may not be a virus, in my experience the best bits of kit ive used for finding crap are SpyBot and Adaware. they are very user friendly. Then there is HiJackThis but you have to know what you are doing. If Kaspersky isnt finding anything install AVG for a little while (remove it when done if you want) . Ive never had to wipe a HDD after using them 4. one machine I found had 58,000 infected files lol!!! That's the thing though, Kaspersky is finding it, but when I try and 'disinfect' it, it just goes mental and everything shuts down! It then comes back on, finds it again after 10 mins and the same thing happens! Now got hold of the I.T guy who can only come tomorrow at 10. Thing is if I disconnect from the network I lose the interent connection too, which means I can't do any work and I'd have to go home.... hmmm Quote Link to comment Share on other sites More sharing options...
MaveriK Posted July 9, 2009 Share Posted July 9, 2009 That's the thing though, Kaspersky is finding it, but when I try and 'disinfect' it, it just goes mental and everything shuts down! It then comes back on, finds it again after 10 mins and the same thing happens! Now got hold of the I.T guy who can only come tomorrow at 10. Thing is if I disconnect from the network I lose the interent connection too, which means I can't do any work and I'd have to go home.... hmmm Win Win!! Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 So.. it's a win win situation.. Now where's my virus disk.. Quote Link to comment Share on other sites More sharing options...
tbourner Posted July 9, 2009 Share Posted July 9, 2009 If it's going blue screen doesn't that usually mean the HDD is bricking itself? And a wipe is the only option and even that might not cure it? Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 So.. it's a win win situation.. Now where's my virus disk.. I really hope it can all be sorted as it's my own personal laptop too. My fault for using Mininova and not reading the comments on the torrents. Kaspersky has just found the 'Backdoor Torjan' yet again, so I'm about to shut down Been allocated to another laptop too Quote Link to comment Share on other sites More sharing options...
stevie_b Posted July 9, 2009 Share Posted July 9, 2009 Blue screen of death can mean anything (never good things though ): it basically indicates a low-level error has occurred. Nell, did you try running Kaspersky in DOS mode? If you're still running it from within Windows, it sounds like K is trying to change/delete/quarantine a file that it thinks is infected, but that file has been locked or is being used by Windows itself. Running in DOS eliminates this problem. I've never used K but this is the kind of thing I mean: http://www.techmixer.com/kaspersky-rescue-disk-load-kaspersky-antivirus-2009-using-dos/ Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 Blue screen of death can mean anything (never good things though ): it basically indicates a low-level error has occurred. Nell, did you try running Kaspersky in DOS mode? If you're still running it from within Windows, it sounds like K is trying to change/delete a file that it thinks is infected, but that file has been locked or is being used by Windows itself. Running in DOS eliminates this problem. I've never used K but this is the kind of thing I mean: http://www.techmixer.com/kaspersky-rescue-disk-load-kaspersky-antivirus-2009-using-dos/ I'm on another laptop now, I am sure the I.T guy that comes round tomorrow will try this. It wasn't just a blue screen, it had loads of white code on it too. Quote Link to comment Share on other sites More sharing options...
tbourner Posted July 9, 2009 Share Posted July 9, 2009 Like this?: Quote Link to comment Share on other sites More sharing options...
Charlotte Posted July 9, 2009 Share Posted July 9, 2009 Matthew 5:5 Blessed are the mgeek: for they shall inherit the earth. Quote Link to comment Share on other sites More sharing options...
stevie_b Posted July 9, 2009 Share Posted July 9, 2009 I'm on another laptop now, I am sure the I.T guy that comes round tomorrow will try this. It wasn't just a blue screen, it had loads of white code on it too. Like this? -> http://en.wikipedia.org/wiki/File:Windows_XP_BSOD.png That's known as a blue screen of death, or BSOD. The writing is just some core dump or stack information that you can sometimes use to figure out what went wrong. It's the computer's last gasp before it gives up. Edit: beaten by tbourner! Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 I don't like the sound of 'its last gasp'! Yeah it did look like that, but it only flashed up so I couldn't read what it said anyway. Quote Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 9, 2009 Share Posted July 9, 2009 I really hope it can all be sorted as it's my own personal laptop too. My fault for using Mininova and not reading the comments on the torrents. Kaspersky has just found the 'Backdoor Torjan' yet again, so I'm about to shut down Been allocated to another laptop too Ah, that's not soo good.. Will restrict the jokes a bit now incase Charlotte tells me off again. If you're not in a hurry I could take a look, but I'm not exactly local. What OS are you currently running as I would be very very tempted to just dump a copy of Windows 7 on the laptop. After backing up the user files first.. How much data is on there that you don't want to loose? Quote Link to comment Share on other sites More sharing options...
michael Posted July 9, 2009 Share Posted July 9, 2009 "A virus" "A Trojan" "Some messages" "Windows popping up" All very helpful info when trying to give specific help to things, I stand by my earlier comment, kill it with fire.... or post specific information about the actual problem as it appears in the logs and on screen and then we might be able to help more. Vague info generates vague answers. Quote Link to comment Share on other sites More sharing options...
kill1308 Posted July 9, 2009 Share Posted July 9, 2009 It's good to see people not having a clue what they are talking about dishing out advice and making the situation much worse than it was... I know people are trying to help, but giving bad advice is often worse than giving no advice at all. If Kaspersky didn't pick it up then it was almost certainly not a virus and the infection could have been probably been removed with a few simple tools (like the ones I listed earlier) and got the PC back to how it was. Quote Link to comment Share on other sites More sharing options...
SupraGirlie Posted July 9, 2009 Author Share Posted July 9, 2009 Ah, that's not soo good.. Will restrict the jokes a bit now incase Charlotte tells me off again. If you're not in a hurry I could take a look, but I'm not exactly local. What OS are you currently running as I would be very very tempted to just dump a copy of Windows 7 on the laptop. After backing up the user files first.. How much data is on there that you don't want to loose? I believe it's Vista Home Premium, I'm not really bothered about losing the stuff on there, it's only a bit of music and all the pictures are hosted elsewhere anyway. I just don't want to have to get a new Laptop, it would be my 3rd in 2 years lol. "A virus" "A Trojan" "Some messages" "Windows popping up" All very helpful info when trying to give specific help to things, I stand by my earlier comment, kill it with fire.... or post specific information about the actual problem as it appears in the logs and on screen and then we might be able to help more. Vague info generates vague answers. As I am sure you can tell, I am not at all knowledgeable on this, and can only repeat what I see and read, I haven't looked at any of the reports of the Trojans that were successfully deleted as I thought they would perhaps be irrelevant, every time it found the Trogan that I believe is causing the problem, the Laptop would shut down completely. Perhaps if you can tell me which specific information I need to be posting I will try and do so, although I don't think I should turn that laptop back on at the moment, I was just going to leave it for I.T guy tomorrow. Quote Link to comment Share on other sites More sharing options...
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