hogmaw Posted March 23, 2009 Share Posted March 23, 2009 I got a letter from them today saying one of the items I had posted was 3p short. It should have been 37p, not 34p. Three fookin pence. And they feel the need to write me a letter giving me all this spiel about how I should make a franking impression for the difference and send it back for them, plus their 80p admin fee. I can't believe how petty and trivial this is, and that they and now I have to deal with it, making hassle and paperwork and wasting time for a poxy 3p. :complain: OK rant over, thanks for reading. Quote Link to comment Share on other sites More sharing options...
DamanC Posted March 23, 2009 Share Posted March 23, 2009 Does take the biscuit a little! Quote Link to comment Share on other sites More sharing options...
hogmaw Posted March 23, 2009 Author Share Posted March 23, 2009 The post bill from our franking machine is about £10,000 per year. They complain about something 3p short. They don't let me know if I mistakenly OVERPAY an item do they. Still ranting. Quote Link to comment Share on other sites More sharing options...
Safely Insured Posted March 23, 2009 Share Posted March 23, 2009 Say YOU ran the post office.. you had 50,000 customers per year who were all 3p short.. would you let them off? I wouldn't. Quote Link to comment Share on other sites More sharing options...
hogmaw Posted March 23, 2009 Author Share Posted March 23, 2009 Every business has to take into account shortfalls through damage, loss or theft. Have you seen the state some shops are in at the end of a working day? It all gets added onto the price in the end, and like I say, there have been plenty times when I have put TOO MUCH money on an item, it's an error easily done. Do I get a refund? NO Quote Link to comment Share on other sites More sharing options...
SteveR Posted March 23, 2009 Share Posted March 23, 2009 You think that's bad? You're missing the rest of the story.... The recipient will get a note saying they havea delivery but it's 3p short so please come and collect it from their local post office, bringing the 3p with them and £1 charge for it being under-funded. That'll be why they've written to you, to let you know you'll have annoyed a customer and might want to do something about it, and also so you don't unwittingly make a habit of it and potentially lose business. Quote Link to comment Share on other sites More sharing options...
stevie_b Posted March 23, 2009 Share Posted March 23, 2009 I sympathise with how the OP is feeling, but the Post Office, like any business, needs to chase down shortfalls if it can. Being 3p under sounds very petty, but there's no threshold they can meaningfully set, apart from the "zero-tolerance" approach of 0p. What if it was 10p under? 50p? £1.50? If shops knew who had underpaid and had a way of getting it back, I bet they would. Quote Link to comment Share on other sites More sharing options...
RedM Posted March 23, 2009 Share Posted March 23, 2009 I had a note from the PO saying that a letter I had been sent was underpaid by 15p. For them to deliver it to me required going to the PO, paying the 15p plus a £1 admin fee, the PO then had to send the note to somewhere else and then the whatever it is will be sent to me! I live above the village PO. Could they have not just sent it there to be held until I paid up for someone elses mistake? 'Tards. Quote Link to comment Share on other sites More sharing options...
Mike Posted March 23, 2009 Share Posted March 23, 2009 They must have so much admin with these stupid 'large' 1st class stamps... agreed, they are retards. Just put the price of a first class stamp up! we don't care! just make it work! Quote Link to comment Share on other sites More sharing options...
lexsum Posted March 23, 2009 Share Posted March 23, 2009 as you command: first class will be 40p as of next month. Quote Link to comment Share on other sites More sharing options...
Mike Posted March 23, 2009 Share Posted March 23, 2009 ..and we get rid of this 'large' rubbish? Quote Link to comment Share on other sites More sharing options...
Scoboblio Posted March 23, 2009 Share Posted March 23, 2009 I completely get your point about them not letting you know when you've overpaid - but you have underpaid by about 8 or 9%..... Quote Link to comment Share on other sites More sharing options...
hogmaw Posted March 23, 2009 Author Share Posted March 23, 2009 I completely get your point about them not letting you know when you've overpaid - but you have underpaid by about 8 or 9%..... Like car parks... you pay in advance for 2 hours, but leave after 10 mins... do you get a refund? I think anything less than 10% is petty, and anything that is pennies even more petty. Quote Link to comment Share on other sites More sharing options...
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