add heywood Posted February 25, 2009 Share Posted February 25, 2009 Ive got virgin broadband internet at home and have recently been plagued with problems with it. From it taking ages to load things up to it not working at all. The most annoying thing about it is its intermitant so sometimes its fine, other times its crap. Ive found out alot of people on my estate are having the same problem, so I rang their customer helpline. After being passed around to different people and having technicians out on numerous occasions the excuse they have said is there are loads of chipped cable boxes in my area and its creating "noise" down the lines. This is interfering with the broadband connection giving very poor performance. They have said for the time being there is nothing they can do. Anyone know if this is true or am I just being shafted by Virgin? Quote Link to comment Share on other sites More sharing options...
ilicos Posted February 25, 2009 Share Posted February 25, 2009 Anyone know if this is true or am I just being shafted by Virgin? LOL!!! You're being Shafted by a Virgin!!! Quote Link to comment Share on other sites More sharing options...
add heywood Posted February 25, 2009 Author Share Posted February 25, 2009 LOL!!! You're being Shafted by a Virgin!!! It feels like it at the min Quote Link to comment Share on other sites More sharing options...
ilicos Posted February 25, 2009 Share Posted February 25, 2009 I am with Virgin and at my last house had no problem with the Net. At the new place which has more surrounding properties I have the same problem as you. I constantly switch the router and box on and off to get it back to normal. Virgin also played silly buggers with me but didn't give me any excuse whatsoever. Quote Link to comment Share on other sites More sharing options...
Homer Posted February 25, 2009 Share Posted February 25, 2009 Sounds like BS to me, it's their standard answer when they don't know what the issue is. 9 times out of 10 when an engineers visits then SNR is bang on. Try this... Go to http://192.168.100.1/ and hit login Enter username and password as root Go to downstream and make a note of the SNR and power receive level Go to upstream and do the same let us know the results, they should be within certain frequencies, too high is just as bad as too low. Quote Link to comment Share on other sites More sharing options...
add heywood Posted February 25, 2009 Author Share Posted February 25, 2009 Downstream: Frequency 339000000 Hz Locked Signal to Noise Ratio 40 dB Power Level 3 dB Upstream: Channel ID 2 Frequency 34000000 Hz Ranged Power Level 55 dBmV Quote Link to comment Share on other sites More sharing options...
Homer Posted February 25, 2009 Share Posted February 25, 2009 Are you in an Ex NTL area? The downstream is within bounds, the upstream SNR is a bit high for for ex-NTL. Quote Link to comment Share on other sites More sharing options...
bondango Posted February 25, 2009 Share Posted February 25, 2009 i know a guy *cough* who was running a Dbox and signal booster, whenever the signal booster was switched off, the SNR went down to acceptable levels Quote Link to comment Share on other sites More sharing options...
P 17EED Posted February 25, 2009 Share Posted February 25, 2009 Do you mind checking mine its, Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 3 Upstream Frequency : 41000000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 1280 Ksym/sec Upstream transmit Power Level : 52.0 dBmV Upstream Mini-Slot Size : 4 Downstream Lock : Locked Downstream Channel Id : 1 Downstream Frequency : 331000000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 5056.941 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : -1.2 dBmV Downstream SNR : 35.9 dB Quote Link to comment Share on other sites More sharing options...
JustGav Posted February 25, 2009 Share Posted February 25, 2009 Upstream Upstream Lock : Locked Upstream Channel ID : 2 Upstream Frequency : 29200000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 45.5 dBmV Upstream Mini-Slot Size : 2 Downstream Downstream Lock : Locked Downstream Channel Id : 1 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 8.0 dBmV Downstream SNR : 39.0 dB I'm 20m's away from the header end, and I have to have attenuators just to bring the signal down a bit. Quote Link to comment Share on other sites More sharing options...
add heywood Posted February 26, 2009 Author Share Posted February 26, 2009 Are you in an Ex NTL area? The downstream is within bounds, the upstream SNR is a bit high for for ex-NTL. Ex Telewest mate. Is there anything I can do to lower the upstream? Quote Link to comment Share on other sites More sharing options...
Konrad Posted March 8, 2009 Share Posted March 8, 2009 Downstream Frequency 331000000 Hz Locked Signal to Noise Ratio 39 dB Power Level 2 dB Upstream Channel ID 1 Frequency 18800000 Hz Ranged Power Level 31 dBmV My internet is terribly slow too, a lot of timeout requests when pinging various locations. Ping to my router and modem is perfect, after modem is changing dramatically... Quote Link to comment Share on other sites More sharing options...
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