michael Posted February 17, 2009 Share Posted February 17, 2009 http://news.bbc.co.uk/newsbeat/hi/technology/newsid_7894000/7894752.stm?lss Thousands of Sky+ HD customers are to have their boxes replaced after a fault was discovered by manufacturer Pace. Ninety-thousand people, about one in 10 HD customers, will be affected. Sky says the fault involves the internal cabling and the quality of the connections between components but is not a safety risk. Anyone affected is also being given three months' free subscription to Sky's HD pack, worth £29.25, when they have their box replaced. The 90,000 boxes in the first batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004. Sky says the replacement programme will take about three months. A statement on the Sky website said: "The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem. "Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk. "The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it." I'm guessing they won't make any attempt to save anything you have stored on the box so it might be wise to backup or get watching if you are likely to be one of the people affected. My HD box often refuses to switch on, I have to do a hard reset to make it work again, it's a month old FFS, shoddy! The 2nd tuner stopped working the other night, again a hard reset fixed it. Mine is a 973005 so it won't be getting replaced under this and I'm guessing any attempt to get an engineer out while they are busy with this recall will be pointless. Quote Link to comment Share on other sites More sharing options...
Gaz6002 Posted February 17, 2009 Share Posted February 17, 2009 Our sky box (non-HD) keeps going through random power recycles. This is very annoying when you're recording (it quits the record) and also very annoying because the box takes about 15 weeks to turn back on again. Sky really should have done more testing on the boxes. Anyone would have thought they were part of Apple the way they carry on. Quote Link to comment Share on other sites More sharing options...
bigcol Posted February 17, 2009 Share Posted February 17, 2009 Is that why when i signed up for this new deal of £49 for HD+ I have a 7 week waiting time??? Quote Link to comment Share on other sites More sharing options...
Havard Posted February 17, 2009 Share Posted February 17, 2009 I don't have Sky anymore, mainly because I was sick of ringing them every 6 months getting charged £2 for a 20 minute phone call and asking for a new box as the screen kept freezing...... They would ask for £65 call out charge and I would tell them to shove their £50 a month subscription up their arse.....!! And so the cycle continued for 3 years until i just told them to shove their subscription up their arse anyway!! It's been about 12 months without Sky and I only really miss it when the football is on, then we go down the pub.... H. Quote Link to comment Share on other sites More sharing options...
Swampy442 Posted February 17, 2009 Share Posted February 17, 2009 Im getting mine installed on friday, hope its an updated one... Col, I was told 3 months wait, but got a conformation and install date inside 2 weeks Quote Link to comment Share on other sites More sharing options...
RedM Posted February 17, 2009 Share Posted February 17, 2009 You're all mad. There's nowt on cable that you can't watch via another method or by waiting a bit. Quote Link to comment Share on other sites More sharing options...
AndyT Posted February 17, 2009 Share Posted February 17, 2009 I once had a Pace digibox. Total cack. Shoddy quality and had a habit of making the tv "crack" for want of a better description. Quote Link to comment Share on other sites More sharing options...
jim_supra Posted February 18, 2009 Share Posted February 18, 2009 I've cancelled my Sky + subscription, and have ordered a Freeat HD box instead. It should turn up in the next few days. Quote Link to comment Share on other sites More sharing options...
Muffleman Posted February 18, 2009 Share Posted February 18, 2009 Agreed, cancelled Sky and now have an HTPC. I can watch BBC HD but haven't quite sorted ITV HD. Don't think I'm missing much Quote Link to comment Share on other sites More sharing options...
RiceRocket Posted February 18, 2009 Share Posted February 18, 2009 Don't think I'm missing much I wouldn't want to lose Sky1 myself Quote Link to comment Share on other sites More sharing options...
Gaz Walker Posted February 18, 2009 Share Posted February 18, 2009 I wouldn't want to lose Sky1 myself Back on Virgin now Quote Link to comment Share on other sites More sharing options...
DodgyRog Posted February 18, 2009 Share Posted February 18, 2009 I am fed up with my Sky HD box going wrong, it's a Thomson one and I generally have to do a forced download every couple of weeks. I have now canceled my HD subsciption, so just get the free HD channels. We don't have movies, yet they still want an extra £10 to watch the same programs that they show on the normal channels. The picture quality can be much better, but an extra £120 a year:( is to much in my opinion Quote Link to comment Share on other sites More sharing options...
j_jza80 Posted February 18, 2009 Share Posted February 18, 2009 My HD box often refuses to switch on, I have to do a hard reset to make it work again Mine does this, and has done since I got it (August 2007) Some weeks it seems to do it everytime you turn the box on, some weeks it hardly does it at all. Quote Link to comment Share on other sites More sharing options...
RiceRocket Posted February 18, 2009 Share Posted February 18, 2009 Back on Virgin now Key word being "back", could be another spat between them anytime. I like my BSG, Simpsons, Bones, Stargate, Lost, Fringe, Prison Break etc too much Quote Link to comment Share on other sites More sharing options...
michael Posted February 18, 2009 Author Share Posted February 18, 2009 Mine does this, and has done since I got it (August 2007) Some weeks it seems to do it everytime you turn the box on, some weeks it hardly does it at all. Mine was fine for a week and it switched on OK tonight but it's been a pain for the rest of the time. Seemed to improve when I disabled Anytime TV but then came back so I think that was a red herring. Quote Link to comment Share on other sites More sharing options...
Pot Posted February 18, 2009 Share Posted February 18, 2009 Never had Sky myself (Apart from I was living with the parents ), the only thing I find awkward is when the footy's on, and having to find someone who wants to go As mentioned above, there's other ways of seeing what you want Quote Link to comment Share on other sites More sharing options...
Chingy Posted February 18, 2009 Share Posted February 18, 2009 on my 4th sky HD box, but had it over a year now wonder if they will still replace it? Quote Link to comment Share on other sites More sharing options...
ellis Posted February 18, 2009 Share Posted February 18, 2009 Ours, a Thomson (HD), just froze and rebooted itself for no apparent reason only moments ago! Does weird things occasionally. Quote Link to comment Share on other sites More sharing options...
supersupra3 Posted February 18, 2009 Share Posted February 18, 2009 My hd box went a couple of weeks ago went out bought a new box.Then get a call from sky last week saying they are replacing all pace box's,luckily it was not in the bin yet so they just swopped old box for new box yesterday Quote Link to comment Share on other sites More sharing options...
dangerous brain Posted February 18, 2009 Share Posted February 18, 2009 Ours freezes at initial switch on and needs resetting and alot of times requires removal of the viewing card to get it to do anything. Need to look at the box to see the box type. In my info on the screen its a samsung 973004 Quote Link to comment Share on other sites More sharing options...
Mike Posted February 18, 2009 Share Posted February 18, 2009 ...soooo resist this £50 deal they're currently touting? Quote Link to comment Share on other sites More sharing options...
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