Carl Posted January 11, 2009 Share Posted January 11, 2009 Just wondering if anyone knows my rights on this before I go back to the shop I bought my mobile phone from. Basicaly, I entered into a new contract with a new phone about 3 months ago. Now it had problems with dropping calls regular regardless of where i was or who to. I had the phone software updted at the phone shops recomendation. This made no difference so the phone shop sent it back for repair. It was gone another week and returned only to find it still drops calls. Just to add insult to injury, I have a cheap £20 Nokia that I use in the mean time which is perfect and never loose calls so it is clearly the phone and not the reception/areas etc. So, now I do not want to go through this agian, I want to change my phone for a different model all together as I am not happy with it anymore. Do I have the right to ask for another phone or must I just accept yet another repair or replacement of the same phone? Carl Quote Link to comment Share on other sites More sharing options...
Chewie Posted January 11, 2009 Share Posted January 11, 2009 Is it by any chance a Sony Ericsson C902? Dodgy software. Quote Link to comment Share on other sites More sharing options...
Carl Posted January 11, 2009 Author Share Posted January 11, 2009 Is it by any chance a Sony Ericsson C902? Dodgy software. No, its a Samsung Tocca (480). I have had about 6 Samsung's in a row and never had problems untill this one. It's just awfull, not only does it drop calls, it is difficult to hear people on the earphone which seems to attenuate all by itself. It's a shame as its quite a nice phone but now I have lost confidence in it. Quote Link to comment Share on other sites More sharing options...
SUPRALOOPY Posted January 11, 2009 Share Posted January 11, 2009 C902's SUCK!!!! might be a dry joint on the intergated aerial. Quote Link to comment Share on other sites More sharing options...
Charlotte Posted January 11, 2009 Share Posted January 11, 2009 It's just awfull, not only does it drop calls, it is difficult to hear people on the earphone which seems to attenuate all by itself. It's a shame as its quite a nice phone but now I have lost confidence in it. I have the same phone, and the same issue, it's so annoying. Quote Link to comment Share on other sites More sharing options...
Carl_S Posted January 11, 2009 Share Posted January 11, 2009 Not a legal expert, but I will give my unqualified opinion, and recommend you seek advice either from a legal helpline or citizens advice bureau in what sounds like an extremely annoying matter. I think becuase you accepted the phone to be sent off for repair that legally you are in a weak position. Don't let that stop you from complaining about it. You could even protest about it with a large billboard outside the shop. That's within your rights, I believe. I have certainly felt like doing that when I have had extremely bad service. Quote Link to comment Share on other sites More sharing options...
Steve Posted January 11, 2009 Share Posted January 11, 2009 I had the same problem with my current phone. It got sent away for repair, came back and had the same problem. They then replaced the phone with a new one (same model) which was fine for 2 months. I went back to the shop again last week and i am now getting a different phone for the remaining 8 months of my contract Quote Link to comment Share on other sites More sharing options...
DaveK Posted January 11, 2009 Share Posted January 11, 2009 Might be worth complaining to your operator too. Although it's unlikely to have any short term benefit, they do not like it at all if particular phones are dropping calls and will put pressure on the manufacturer if there is clearly a problem. There own stats will already show them that the calls are dropping but a few customer complaints is never a bad thing. Quote Link to comment Share on other sites More sharing options...
Carl Posted January 14, 2009 Author Share Posted January 14, 2009 Just to update this thread. after talking to Phones4U in Cheltenham where I purchased my mobile I ended up wasting my breath for about ten minutes speaking to some young girl with no telephone skills. all she could say was, " Our policy is, your phone must be returned at least three times to be fixed before your will be entitled to a new replacement phone." I explained that I was not happy with this as the phone had already been returned twice at my inconvenience and still was not fit for purpose. I was clearly getting know where as she kept going over the same line. I eventually spoke to Phones4U head office where i at least got a more professional women who at least listened. Although she did admit that the three times repair was the general policy she decided on this occasion to give me a like for like brand new exchange phone. given the hassle so far, I accepted this while the going was good. I collected my new phone today so fingers crossed that this one does not have the same fault. Thing that still annoys me, even today at the shop collecting the new mobile, the girl just kept saying how lucky I was to get a new phone. Most customers dont apparently. I was thinking, what has luck got to do with it. Anyone would think tey were doing me a big favour replacing my faulty phone.. On a side note, the head office told me that they were aware of a samsung fault with a batch of this particular model. Despite that informaton, I was greatly honoured by Phones4U's great generosity. Carl Quote Link to comment Share on other sites More sharing options...
benkei Posted January 14, 2009 Share Posted January 14, 2009 I would have gone to the shop and complained, told them it is a known problem with the phone, and as a valued customer, the least they could do for me was give me a phone that worked. If a phone has to be sent of for repairs more than once, then it is clearly not a usable phone! Three times takes the piss! Glad you have a new phone now mate, best of luck with this one, and I suggest for your next contract you go elsewhere Quote Link to comment Share on other sites More sharing options...
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