Swampy442 Posted December 2, 2008 Share Posted December 2, 2008 Even though you presented your stamped pay in book and ID? Its so very clear whats happened, must be apparant to the bank staff as well. I feel sorry for you, hope you sort it soon Chris as its a large amount of money. And the foreign call centre is a whole new rant thread on its own lol. My insurers use one based in Capetown Quote Link to comment Share on other sites More sharing options...
and1c Posted December 2, 2008 Share Posted December 2, 2008 The saga continues. had to present in person, with ID, my payment in book, at my nearest Barclays branch (initially they wanted me to do the 120 mile round trip to the Cheadle branch I paid in to, until I put them right), and they photocopied it. They PROMISED to ring me before close of banking to let me know if it was resolved. Needless to say they didn't... I got on to their customer care line, got another Indian, insisted on speaking to someone in the UK and was (surprisingly I thought) put straight through. They now want me to contact the issuer of the cheque, as Caseys surmised, and ask them to verify only 1500 was debited from their account, and once they had done that in writing, ask them to issue another cheque, this time for 13,500 pounds. A total, utter, Royal PITA. If I'd issued the original cheque I'd be dubious about issuing another for a further £13,500, I have to say. Definately, very poor form indeed. As you say, If I had issued a cheque for 15 grand, I would not issue another one for £13.5k until I had the original one back in my hand. It doesnt install confidence that they wont magically debit the remaining amount fromn that cheque in the future as a 'correction' and then there will have been two cheques cashed and two very p*ssed off people!! You and the cheque issuer Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 2, 2008 Author Share Posted December 2, 2008 Definately, very poor form indeed. As you say, If I had issued a cheque for 15 grand, I would not issue another one for £13.5k until I had the original one back in my hand. It doesnt install confidence that they wont magically debit the remaining amount fromn that cheque in the future as a 'correction' and then there will have been two cheques cashed and two very p*ssed off people!! You and the cheque issuer Precisely, I now have to drag a totally innocent party into this mess and hope he takes pity on my situation. I am sure they could resolve this without recourse to him issuing another cheque Quote Link to comment Share on other sites More sharing options...
Pete Posted December 2, 2008 Share Posted December 2, 2008 That sounds odd. If they made some effort to locate the cheque for £15k then why should you need to ask for another? Sounds like a bunch of lazy assed British people who don't want to make much effort to me. I assume they won't object to giving you a 13500 free overdraft for a few days if you really need the dosh now. (yeah, right) Quote Link to comment Share on other sites More sharing options...
Ian C Posted December 3, 2008 Share Posted December 3, 2008 Tell them to shove that, it's their problem and they should fix it and can I have your name, your supervisors' name, and the customer complaints address please as I need to start writing a letter Quote Link to comment Share on other sites More sharing options...
caseys Posted December 3, 2008 Share Posted December 3, 2008 Unfortunately whilst it's the bank's mistake you cannot get two transactions put through as you only have one unique cheque identifier. I doubt any banking system will allow such a thing. None that I've seen have. A cheque really is a 'one time shot' transaction, whilst there will be history of this they cannot create a transaction out of thin air increasing your payment from another person's account. If it was an inter-account transfer or electronic transfer where you have ownership of both accounts that's a different matter entirely. One a cheque is posted that's it, it either cashes the value put in the cashier's terminal or it bounces. Maybe for future reference get a BACS/CHAPs/Bank transfer for that kind of transaction? Admittedly there may be a £10-30 fee for this, but sitting here right now would that fee seem reasonable to avoid your a) wasted time, b) this occurring again? I agree with Ian C, you should hammer on about this and ask for recompense for your wasted time. You should either see if they'll waver any admin fees you have with them like yearly fee for your account type or quite frankly move banks. Unfortunately the chance of you getting cold hard cash in compensation is near nil, bar the arguement you could state of losing x days interest on £13.5K in your account, or outlining where you'd have transferred the money and so lost interest / paid interested accrued in that time. Most banks now will happily help transfer all standing orders, DDs etc for you when moving to them, some even give you some money/incentives to move over. I still recommend Lloyds (And no I don't work for them..). If the threat of taking your business elsewhere does not cause a flurry of activity, grovelling and some perks for staying... move. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 3, 2008 Author Share Posted December 3, 2008 Only resolution was for the issuer of the cheque to have faith and issue another for £13,500, which they've done, God bless `em, as I am such an honest fellow You hear these tales, I guess I am lucky not to have had such a time consuming, PITA experience before. Thanks for the support Quote Link to comment Share on other sites More sharing options...
SteveR Posted December 3, 2008 Share Posted December 3, 2008 What a PITA! I'm currently on hold waiting to speak to our bank about a f-up that seems to have cost us £75. They can whistle! Quote Link to comment Share on other sites More sharing options...
Pete Posted December 3, 2008 Share Posted December 3, 2008 Think yourself lucky. Vicki just said at her place they paid in 1,700,000 and only 700,000 got actually paid in...yes, they LOST ONE MILLION! Quote Link to comment Share on other sites More sharing options...
RiceRocket Posted December 3, 2008 Share Posted December 3, 2008 Think yourself lucky. Vicki just said at her place they paid in 1,700,000 and only 700,000 got actually paid in...yes, they LOST ONE MILLION! This banking financial mess seems a bit more understandable now Quote Link to comment Share on other sites More sharing options...
Carl_S Posted December 4, 2008 Share Posted December 4, 2008 I rang up natwest on an 0845 number, which actually put me through to my local branch. Then i asked for a direct number and got one with a local std code. Natwest have always been really good to me. But I aslo use lloyds for house insurance, and woolwich for mortgage (owned by barclays), and have a barclaycard visa. You will be fine, but it is annoying. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 7, 2008 Author Share Posted December 7, 2008 £170 quid paid into my account as an apology from Barclays, and for compensation for phone calls, travelling and expense, with a nice grovelling letter. I forgive them Quote Link to comment Share on other sites More sharing options...
Pete Posted December 7, 2008 Share Posted December 7, 2008 Wow. That's very gracious of them. Quote Link to comment Share on other sites More sharing options...
Chris Wilson Posted December 7, 2008 Author Share Posted December 7, 2008 I thought so, I have even de-fused the bomb now. Quote Link to comment Share on other sites More sharing options...
Gaz Walker Posted December 8, 2008 Share Posted December 8, 2008 £170 quid paid into my account as an apology from Barclays, and for compensation for phone calls, travelling and expense, with a nice grovelling letter. I forgive them Wow, thats a good result. Quote Link to comment Share on other sites More sharing options...
SteveR Posted December 8, 2008 Share Posted December 8, 2008 Nice one Chris Quote Link to comment Share on other sites More sharing options...
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