SBDJ Posted September 26, 2008 Share Posted September 26, 2008 Anyone on here have any experience with HP UK support? Two people I know (one friend, and the other my mother) have HP dv2000 laptops that seem to have suffered from the infamous nVidia GPU failure. The symptoms seem to match exactly. Both are less than two years old and without extended warranty. The nVidia failure is well documented, and HP US have extended the warranty to 2 years for this fault: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en HP UK however seem unwilling to budge on the issue. It seems a joke to me that they can sell a laptop with a hardware fault, and not replace it when it happens, especially since most people consider a laptop to be at least a 3-year item. At present the only thing I can think of is to approach it from the Trading Standards/Sale Of Goods Act. I believe in most cases it's up to the consumer to prove the problem existed at the time of the contract. Since nVidia have admitted fault, and HP have done as much by both providing a BIOS-bodge and the warranty extension in the US, this should be relatively easy I would have thought. Anyone have any experience in this area, or any advice? Regards, Scott Link to comment Share on other sites More sharing options...
MrDriver Posted September 26, 2008 Share Posted September 26, 2008 Aren't HP making 9000 people redundant today?... Hiyack in the first reply sorry... Link to comment Share on other sites More sharing options...
Homer Posted September 26, 2008 Share Posted September 26, 2008 I work for HP but not the hardware division, I'll ask a couple of mates next week to see what they recommend Aren't HP making 9000 people redundant today?... Ballsacks! Link to comment Share on other sites More sharing options...
SBDJ Posted September 27, 2008 Author Share Posted September 27, 2008 Cheers mate, be appreciated. Can't believe these vendors think a laptop that will only last a year or so is really fit for purpose... They quoted a silly amount of money to fix, because it's a whole new motherboard I believe... Link to comment Share on other sites More sharing options...
ManwithSupra Posted September 27, 2008 Share Posted September 27, 2008 I work for HP but not the hardware division, I'll ask a couple of mates next week to see what they recommend Ballsacks! Do you work inthe bracknell office?? If so then i think i may have seen your car a few times when i visit now and then. Link to comment Share on other sites More sharing options...
jefferson Posted September 27, 2008 Share Posted September 27, 2008 my wife is one of the line managers at the hp repair centre here in warrington - she says she should be able to get them both repaired very quickly for you under what is known as a class issue and the repair would be free of charge - pm me for more details Link to comment Share on other sites More sharing options...
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