joke Make sure you cancel your credit card before you die

[Tee from China]

Cancel your credit card before you die.......... (Hilarious!) Now some people are really stupid!!!!

 

Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today.

 

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

 

Here is the exchange:

Family Member: 'I am calling to tell you she died back in January.'

 

Citibank: The account was never closed and the late fees and charges still apply.'

 

Family Member:’ Maybe, you should turn it over to collections.'

 

Citibank: 'Since it is two months past due, it already has been.'

 

Family Member: So, what will they do when they find out she is dead?'

 

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

 

Family Member: 'Do you think God will be mad at her?'

 

Citibank: 'Excuse me?'

 

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

 

Citibank: 'Sir, you’ll have to speak to my supervisor.'

 

Supervisor gets on the phone:

 

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

 

Citibank: 'The account was never closed and late fees and charges still apply.'

 

Family Member: 'You mean you want to collect from her estate?'

 

Citibank Stammer) 'Are you her lawyer?'

 

Family Member: 'No, I’m her great nephew.' (Lawyer info was given)

 

Citibank: 'Could you fax us a certificate of death?'

 

Family Member: 'Sure.'(Fax number was given)

 

After they get the fax :

 

Citibank : 'Our system just isn't set-up for death. I don't know what more I can do to help.'

 

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

 

Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?)

 

Family Member: 'Would you like her new billing address?'

 

Citibank: 'That might help...'

 

Family Member: ' Odessa Memorial Cemetery, Highway129, and Plot Number 69.'

 

Citibank: 'Sir, that’s a cemetery!'

 

Family Member: 'And what do you do with dead people on your planet???

 

(Priceless!!) =

[marcAB10]

bunch of tools

[hiten55]

wish we could hear the outcome

[ivan]

LOL

I remember the hassle I went through was much the same when I sorted my Dads estate - but without the comedy.

[RiceRocket]

duh!

[mr lover]

[spidermonkey]

[AlanM]

My Mam had a trust account for my Grandaughter, with the A & L. When I tried to change it (I ended up closing it) the conversation, face to face over the counter, was not all this far removed from this. They, despite having photocopied the death certificate asked me to take a form away with me and get my mother to sign it

[tonyhawk]

Banks are useless!

 

Two weeks ago we moved house. My girlfriend phoned the bank and changed the address.

 

Last week, she lost her debit; she phoned up, cancelled it and was told another would be delivered in 1-2 days.

 

A week went by, but no card; she phones and they say: "oh sorry, the address was changed to one in Sulihull (we live in Essex), the card has gone there; I have cancelled that card and changed the address to (repeats the correct address)".

 

Then, yesterday, she tried to get a hire car, but her credit card didn't work...She phones the same bank and they say "you asked for that card to be cancelled...", "no" she says, "you sent my DEBIT card to the wrong address and cancelled that". Apparently not, they had cancelled the lot!....

 

So, being in the shop and more than a little embarressed, she says "well, can you un-block the card?", "Certainly" they say, "can you confirm your address?", which she does, only to be told "I'm sorry, that's not correct, we have you listed at an address in Solihull"!!!!!!!!!!!!!!!!

 

Muppets!