far Posted February 14, 2005 Share Posted February 14, 2005 Can anyone help me out please - laptop at home is fooked, my BT dial up was upgraded from evening and weekends to anytime free of charge,it wouldnt work and after various bits of things being updated/changed by BT it worked for about 2 days.Then it got screwed, BT reckon its nothing to do with them and after doing numerous tests they have asked me to describe the problem as: 100% failure on ping test (0 returned) connection ok for 10 seconds then I get page cannot be displayed. Components currupted in TCP/IP ? Does anyone know what the hell I need to do to sort this out? Apparantly its nothing to do with their connection.Anyone shed some light on this? (Windows 2000) Quote Link to comment Share on other sites More sharing options...
Markie Posted February 14, 2005 Share Posted February 14, 2005 Check the access number is the right one for your service. Should be able to get this from the BT website. Quote Link to comment Share on other sites More sharing options...
toyotasuprauk Posted February 14, 2005 Share Posted February 14, 2005 Sounds to me like a possible firewall problem? Do you have any firewall software installed or even a firewall program that you may have recently deleted? After checking the access number. Quote Link to comment Share on other sites More sharing options...
Whitelightning Posted February 14, 2005 Share Posted February 14, 2005 goto run on start menu. Type cmd. Type Ipconfig. Look at IP address, see one is actually assigned and that it isnt 192 168 .0.1. or 192.0.0.1 or beginning with 254. If these are present, possible lack of connection thro hardware fault, be it your modem, the line or exchange. Unlikely but worth a look. Quote Link to comment Share on other sites More sharing options...
Pete Posted February 14, 2005 Share Posted February 14, 2005 connection ok for 10 seconds then I get page cannot be displayed. This is the interesting bit - you mean you can actually get websites/ping within that 10 seconds? What are you pinging? A URL or an IP? ie - http://www.rocketuk.net - or 217.196.2.3 (They are the same server) If you can ping the number, but not the name - it's a DNS problem. What is the error that Ping gives you? Quote Link to comment Share on other sites More sharing options...
imi Posted February 15, 2005 Share Posted February 15, 2005 question is what is causing the connection to drop? fingers point towards the access number... can you use another payg service provider access number to test out your laptop, that would then eliminate it and point wholly towards BT's service. if indeed it is at fault. Could be your MTU settings as well....for dial-up your looking at 576. Quote Link to comment Share on other sites More sharing options...
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